Why I like to support local merchants - Kudos to Hewlett Jewelers...

By
Real Estate Agent with Allen Tate Company

Hewlett JewelersA few weeks ago my son asked me to go shopping with him for a gold locket for his girlfriend's birthday.

We have many jewelry stores in our local area and decided to start with them and stay away from the chain retailerss in the malls.

We started in Cedarhurst with Anna Ks - lots of funky jewelry, very helpful, but alas, no lockets.

We moved up Central Avenue to Jewelery Showroom. They had none in stock, but were very helpful as well, offering to order one that would be in in time for her birthday. He was not 100% comfortable with picking from a catalog, so we held that idea in reserve in case we didn't find anything else.

Then it hit me - DUH! Hewlett Jewelers. Nice store, very helpful, I had purchased some pieces there previously. So we get in the car and go on to Hewlett.

They actually had a number of lockets for him to choose from. He picked out one that he liked. They gave him a very nice price (appreciating that he was buying it himself, not mom buying it for him). Then he gave them is credit card to pay.

The card was declined. Seemed a payment hadn't hit yet and he was a little short. As he and I had our heads together trying to figure out how he could get it paid for before her birthday the owner came over and said - "Take it, and come back and pay me next week."

After I lifted my jaw from the floor, I asked if he wanted to put part on the card and he'd come in with the balance? He said no, just take it, and let him come pay me next week. All he wanted was my son;s name and phone number. No collateral, no card number, nothing else.

I have been there before, but so often that he knows me by name so I was utterly impressed by this.

They wrapped the gift, my son gave them his info, and took the package.

His girlfriend loved the locket, and he went in the beginning of the following week to pay his debt in full.

I can't think of anyone else who would have had this much trust in anyone, much less a 20 year old young man. I know that if I ever need anything jewelry related, there is nowhere else I will ever go.

To pay it forward, I am telling everyone about the great people in this store.

So in the Five Towns area of Long Island looking for jewlery? There is only one place to go...

Hewlett Jewelers, 1334 Broadway, Hewlett, NY 11557  516-374-3950
http://www.hewlettjewelers.com

And if you are looking to buy or sell Real Estate in the Five Towns area - call me!!

 

Comments (5)

Lori Cain
eXp Realty - Tulsa, OK
Midtown Tulsa Real Estate Top Producer

What a lovely story!! I support locally-owned merchants whenever possible for a variety of reasons, but THIS business owner went above and beyond!  GOOD for him, and I hope your blog post gets him some much deserved business!

Jan 06, 2010 05:01 AM
Kim Dove
Watson Realty Corp - Jacksonville, FL
Realtor - Jacksonville FL

I love hearing stories like this. We sometimes over look the obvious and patronize the "big boys" just out of habit.

Indeed small business is coming back with great customer service.

By the way is Fortunoff still in business?

Jan 06, 2010 05:13 AM
Sajy Mathew
Coldwell Banker Residential Brokerage - Lancaster, PA
Making your real estate dreams become a reality!

Great story!  I was one of those local merchants before RE and did everything I could to go the extra mile and I believe it translated to some loyal customers.  So many people are effected by the "Wal-Mart Effect", at least that is what I call it.  Everyone wants it fast and the cheapest possible and will not shop around.  It hurts little local guys who actually are involved in the community and take the time to get to know their clients.  You did the opposite and I wish more people did that.  This story really hits home for me.  Glad to see the small guy making it. 

Jan 06, 2010 05:16 AM
Karin Elliott
IBA Realty Group - Big Canoe, GA
14 Years as a Broker & Making Dreams Come True

Wow! That's great customer service! I hate to admit this as much as I LOVE to admit it: I have not been to a mall in about 2 years! Crazy I know but everything is the same in the malls and I really love going to small shops instead. Very Heartfelt post!

Jan 06, 2010 05:28 AM
Donna Galinsky
Allen Tate Company - Cornelius, NC
Make Lake Norman Your Home!

Kim - No they are out of business. Was pretty sad to see them go.

Jan 06, 2010 06:33 AM