HELP!!!! with Equator System

By
Services for Real Estate Pros with A New Dawn Real Estate Services, LLC
My question is short and sweet. I have a homeowner who had a typo in her contact info on Equator and we can't get it corrected. I spent 4, yes four, hours on the phone with BOA and NO ONE knew how to get into the system and make a correction. I had several helpful suggestions like , tell your seller to be careful when they enter information. Well....YEAH?....but can you help to get it changed????? Anyone out there have an answer?

Comments (13)

Satar Naghshineh
Satar - Amiri Property and Financial Services Corp. - Irvine, CA

you have to wait till it gets assigned to a negotiator then e-mail the negotiator to have the info corrected.

Jan 08, 2010 12:28 PM
Dawn Uselding
A New Dawn Real Estate Services, LLC - Manitowoc, WI
Short Sale Assistant

Thank you.  Isn't it sad that in 4 hours, 8 different people couldn't answer that question.

Jan 08, 2010 12:48 PM
Don Wixom
RE/MAX Executives Nampa, ID - Nampa, ID
"Looking out for your next move..."tm

Dawn, I just got my first one to input on Equator... I'll let you know if I can figure anything out for you.  Good luck!

Jan 08, 2010 12:52 PM
Satar Naghshineh
Satar - Amiri Property and Financial Services Corp. - Irvine, CA

Maybe it's in your best interest that the owner's contact info and the buyer's agent contact info accidently gets inputed incorrectly.  ;)

 

Jan 08, 2010 01:28 PM
Dawn Uselding
A New Dawn Real Estate Services, LLC - Manitowoc, WI
Short Sale Assistant

Actually this system is a pain in my butt!  I have to access the site through two separate portals using the sellers login and password and the agents login and password because they have no portal for a 3rd party assistant like me.  The agents I work with have me doing all the uploading of docs for them and the seller.  That way they and I know the deadlines are being met and the correct documents are being uploaded.  But I sure wish they had a place where both sides interfaced for vender's like myself.

Jan 08, 2010 02:31 PM
Freddie Gonzales
WEM PACIFIC Investments, Inc. - Daly City, CA
CRS, GRI, RDCPro

Hi Dawn,

I am sorry to hear that. Good luck to you.

Jan 10, 2010 01:39 PM
Terrie Leighton
Ferrari-Lund Real Estate - Reno, NV
Reno Real Estate Agent ~ Selling Homes in Reno

This may or may not be helpful. The helpful part is there is a "live chat room" where you can ask questions and get help. The not so helpful part is I cannot remember how to get to the chat room!

I know you wrote this a week or so ago so I am not  sure where you are in this process. I hope you were able to get your problem solved with equator solved.

Jan 18, 2010 09:17 AM
Anonymous
Anonymous

I have being told by a operator at B of A will not authorize the short sale for my client , whom I have being working on for 8 months first 2 buyers finally walked the 3rd one stuck it out , but as we are getting ready to close B of A in their infinite wisdom sold the 2nd on it and after failed negotiations they informed me they will not authorize the short sale????? aand they can't tell me the reason?? for me too log on to Equator to find the reason listed ?? I have tried to sign up ,,,, but I keep getting a message hat my lic #  has already being signed  up I never have signed up aand have being on hold listening their useless recordings on 3 different occasion since Thursday 3/4/10 I have being on hold for up to 3 hrs aand never get a customer service agent as they inform you when they first answer the call ??? any body have a actual number to a customer service line for agents??? OMG

Mar 08, 2010 08:59 AM
#8
Paul Gapski
Berkshire Hathaway / Prudential Ca Realty - El Cajon, CA
619-504-8999,#1 Resource SD Relo

Yes wait for the negotiator to get assigned then send message to him or her

Mar 09, 2011 02:02 AM
Paul Gapski
Berkshire Hathaway / Prudential Ca Realty - El Cajon, CA
619-504-8999,#1 Resource SD Relo

Just thought of something maybe you can put the corrected information in the library and send a message telling them where to find it.

Mar 09, 2011 02:03 AM
Mike & Cindy Jones
Berkshire Hathaway HomeServices Florida Network Realty - Jacksonville, FL
Real Estate - (904) 874-0422 - Jacksonville, Fl

I have an approved HAFA short sale iisted and under contract with a FULL PRICE buyer!! Got the welcome to closing e-mail thru the Equator system but for the life of me cannot get them to send me the Short Sale Approval letter needed for closing. Repeated calls and e-mails produce absolutely no results. I'm continuously told their print vendor is down??? Also told several times they would forward the issue to a supervisor or negotiator....still over and over again... NOTHING!

 

 

Jul 25, 2011 03:33 AM
Dawn Uselding
A New Dawn Real Estate Services, LLC - Manitowoc, WI
Short Sale Assistant

Who is the lender? 

Jul 25, 2011 04:35 AM
Anonymous
vicky johnston

I'd like to have my Realtor email address from the Wells Fargo task changed from the one they curently have.

I can not log in EQUATOR with my personal e-mail. They have vickyjohnston@fuse.net the one that I had to reguster with Equator is vicky.johnston@cbws.com. please help me so that I can accept the task.

Thank you,

Vicky Johnston

 

Jan 02, 2013 10:46 PM
#13