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BPO Auto Accept Software!!

By Freddie Gonzales

Real Estate Agent with WEM PACIFIC Investments, Inc. 01055679

January 10, 2010 03:42 PM

Things are quite changing in my area. I used to get and be able to accept orders from PCV Murcor, RRReview, Mainstreet, M2M but not no more. I guess somebody in my area is using an auto accept software to monopolize orders coming our way. I don't want to use it although sometimes I am getting tempted to do so.

I don't want to wake up one morning to have 10 or 20 orders to be submitted within 2 days. I was wondering what quality of BPO's these agents are submitting to the banks if they have to submit them in that time frame.

I am here not only for the money but to be able to help the banks by giving them honest and accurate BPO's. I know some agents are changing datas they get from MLS or tax records just to fit the BPO guidelines.

I once did 1 BPO for IAS and I have had a hard time justifying my comps. I have to asked the valuation manager to send me the pdf copy of comps the previous agent have used 3 months ago. Much to my surprise the previous guy change the year of construction so it will fit IAS guidelines. When I sent the tax records to the valuation manager, he was so pissed off they fired that BPO agent.

What do you guys think about the pros and cons of this auto accept software?

Comments(12)

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Bill Somerset

Re/Max Realty Group - Dover, NH

ABR, e-PRO - Realtor - NH Real Estate Agent

I can honestly say I've never heard of any software that does this.

Jan 11, 2010 09:39 AM

Freddie Gonzales

WEM PACIFIC Investments, Inc. - Daly City, CA

CRS, GRI, RDCPro

Hi Bill,

You can search it in activerain, look for bpo automation and you will see several companies offering that service. If you can't find it you can google it or go to agentonline.net and I have provided the link: http://www.agentsonline.net/forums/ubbthreads.php

Jan 11, 2010 10:33 AM

Thanks for the link Freddie. I'm not sure I would want to use it, but the idea of it intrigues me.

Jan 12, 2010 01:56 AM

Paul Durry

Collateral Specialist Inc - Lawton, OK

Former Broker Associate, CDPE, CIAS, CHMS

Freddie, I do not think this is a good thing. I want to have the chance to accept or reject. So of the stuff is almost impossible to find comps for. Also some of the companies forms are pure nonsense, I wonder if/ know some of these people/ companies realize that there are no always comps. Here is my personnal take of the software, I know it does not filter, seek any negotiation of the fee's to be paid, and the list goes on. For the majority I work with companies that allow you to seek a higher fee or later date to get the report in. Many of the companies sometime give me 1st stab at assignment, and even give me a time period to either accept or reject. So no I am not comfortable with the auto acceptance software.

Jan 15, 2010 09:18 AM

Bill & Paul,

I am not comfortable also with this auto accept software. Just like what you said Paul, I want to have also the chance to accept or reject an assignment. I guess some of the BPO agents are just in for the money.

Jan 15, 2010 07:31 PM

I think a lot of the software is aimed at the new agents trying to get into the BPO/REO arena. Many of the new people can not get assignments, so perhaps the software gets them some work.

Jan 16, 2010 01:59 AM

Lissa Uder

RE/MAX Next Generation, LLC - Lebanon, MO

Your Lebanon MO Real Estate Agent

I'm not the least bit interested in using it either. I look up all orders first to make sure they aren't listed with an agent inside my office before accepting them.

We have an agent in this area that accepts everything she's offered without looking to see what it is. 3 days later the order is resent because either she decided it was too far out, didn't have time, or our office holds the listing.

Some things just make me shake my head.

Jan 17, 2010 08:05 AM

Hi Lissa,

I am not interested in doing either. Just like you I check up all the orders first before I accept it. I don't want to accept one and later on tell them I cannot do it because of this or because it's too far out of my area.

Jan 17, 2010 01:37 PM

However, I would still not be able to make the final decision. Even though a property falls within my area of coverage there may be times I would not touch it with a ten foot pole.

Jan 22, 2010 01:43 AM

Rosemary - Thanks for the info. Update me on your progress with it.

Paul - I do the same thing. Sometimes I have to reject an assignment due to safety reason.

Jan 22, 2010 04:35 AM

Violetta Polyakov

Florida Home Consulting - Мы Говорим По Русски - Boynton Beach, FL

Broker/Owner

I've known about it for years and I refuse to use it. It is not customizable and you get BPOs from every area, interior, low fees, everything - you cannot pick and choose. The quality is suffering and your life is suffering. Who needs this head ache?

Oct 20, 2011 08:00 AM

Ron Claypool

RC Realty Group, LLC. - Puyallup, WA

Broker, Realtor, ASR, ABR, CRS

Freddie,

I agree with your post 100%. I find it very difficult to get any CMA or BPO orders accepted any more here in my state. I used to get 5 a day. Even with getting up at 3:00am to log in and refresh my screen to hopefully get just 2 orders is almost impossible anymore. I believe in putting out quality reports for the banks as well. But because some folks out there are manipulating the system and taking them all, i dont believe they are doing so. Banks want a 2 day turn around and real pics of the subjects, how is someone going to do 20 a day?

I remember how nice it was to actually pick 3 out of 5 orders i actually wanted to due based on location and distance from my office. By the time I even get and email alert on my Blackberry, the order is Gone! I mean withing 2 seconds, while I'm logging in the site, no offers present.

Hard to make a buck at this anymore, and I'm not going to pay $400.00 or $49.95 month for the software to be like those that arnt being fair. Hopefully loan servicing companies will continue to prevent this activity with constant upgrades to their systems. One can hope.....

May 09, 2012 09:50 PM

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Freddie Gonzales

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