We've all said the wrong thing at sometime in our lives and we all hate it! Unfortunately once said - it's out there. You can minimize it or you can correct it or you can laugh about it or if needed you can apologize.
Ever say something that was such a waste of opening your mouth you just have to laugh? How about something as simple as when you are showing a home, you come to a bathroom, and you turn to your buyer and announce "and this is the bathroom". I once did this and the buyer and I just looked at each other and cracked up....he then asked me if I'd like to tell him what the big box that kept things cold in the kitchen was.
How many negative comments have you made while showing a home just to notice the buyer seems to be digging it? Yep, foot in mouth.
How many times have you asked about spouses or children or animals and it's quickly clear you went down the wrong road?
Don't worry. These little moments can be eliminated pretty easily.
Ask Open Ended Questions!
My 2 favorite:
"How can I help you?" and "Tell me a little about yourself?"
Do not add any of your personal views in a conversation that is about your client.
Education a client as much as possible regarding the FACTS of a home and community.
Allow your personality to come through in your style not in your views regarding a home.
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