Zillow and Messed up Information about Open House

Real Estate Agent with Rector Hayden, Lexington, Ky

How does Zillow get an open house posted incorrectly?

garbage dumpster overflowing

If you are planning on attending the open house at 459 Marquis Avenue in Lexington make sure you come Sunday afternoon from 3-5.  

Last night someone called me about my open house they had seen posted on Zillow.  They had seen the sign in the yard at 459 Marquis Avenue which advertises the open house for Sunday from 3-5 PM.  They were confused because Zillow has the open house posted for Saturday from 1-4 PM.

So I immediately called the advertising department when I got to work and asked them to please check the info that was syndicated.  The correct info was sent out and somehow Zillow get the wrong day and the wrong time.  I assumed this info was never touched by a person.  It seems my assumption was wrong.  Does anyone out there have any clues about how this could happen?  Is there a way to go in and make changes?  Is there a person I can contact at Zillow?

Please let me know if you have any idea how this could have happened or how I can get it fixed.  

Thanks, Paul

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Paul Campbell

The Jubilee Team of Rector Hayden Realtors

Lexington's Green Thumb Realtor

The Jubilee Team,  Paul Campbell and Dorothy LaBar

Paul's Contact Info:  859.684.5890   pcampbell@rhr.com

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Bob Stewart
ActiveRain - Seattle, WA
ActiveRain Ambassador

If you have a question about Zillow, you can contact Spencer. http://activerain.com/srascoff


Jan 14, 2010 08:12 AM #1
Jason Crouch
Austin Texas Homes, LLC - Austin, TX
Broker - Austin Texas Real Estate (512-796-7653)

Paul - I see that Bob beat me to it already.  Good luck!

Jan 14, 2010 08:39 AM #2
Ellie Shorb
Compass Real Estate - Chevy Chase, MD
Realtor DC, MD & VA Luxury Home Expert

I met Spencer Rascoff (senior level at Zillow) at the recent Active Rain conference in New York. He admitted that Zillow was not perfect, but that they work to fix any issues as fast as they can and he did say that Zillow is gaining popularity with the public and growing fast... Thus, it is probably worth your while to try addressing the problem with him. Bob, above, was kind enough to send his contact info. Let me know if you think they solved the problems quickly... I was impressed with his offerings at the conference and hope he can help you.

Jan 14, 2010 08:43 AM #3
Paul Campbell Realtor Lexington
Rector Hayden, Lexington, Ky - Lexington, KY
Kentucky Homes for Sale

Bob, Jason and Ellie,


Thanks for your quick response.  I will get to Spencer ASAP.

Jan 14, 2010 08:53 AM #4
Rachel Rosen

Hi Paul,

If Spencer is busy, I can help!




You can edit the open homes in the "Edit Listing" link on the left side or your home details page of your listing.



Jan 14, 2010 09:39 AM #5
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