Which IVR is better?

Real Estate Agent with Clearpoint REALTORS

This time every year I reflect back on what worked and what didn't.  I was blessed to have a decent year.  I am seriously considering adding IVR technology to my arsenal this year to increase leads.  I have tried to search on AR to research the available options.  However, it seems like they end up being a solicitation for another IVR.  I am interested in Proquest Technologies.  Are any of you using Proquest now, and does it really work?  I know with every program you get out of it what you put in.

I just read the testimonials THEY provide, I would just like the truth from those actually using it.  Just like Talking House, I have benefitted GREATLY from it, while others don't think it's worth a dime.

Anyway, I would appreciate feedback on Proquest, as well as any other IVR system that is comparable.  Please no solicitation for systems, just honest feedback among Realtor kinfolk!




Comments (9)

Dave Iliff
Patterson Schwartz - Hockessin, DE
Real Estate Agent in Hockessin, DE

I used to use Proquest and it was good and I got listings from it, but I'm not sure about the FCC regs now and how much you can use it. It did work though if you worked IT.

Jan 14, 2010 09:27 PM
Lenn Harley
Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate - Leesburg, VA
Real Estate Broker - Virginia & Maryland

What's IVR?

Jan 14, 2010 09:29 PM
Sara Woolford & Steve Golson, ALHS
iTexas Realty Co. - San Antonio, TX

Hi Michael-

I use Arch Telecom.  It's easy to learn and administer, comes on text or e-mail and is very reliable.  I've used them for about 4 years and do recommend that you give them look.

--Sara in San Antonio

Jan 14, 2010 09:38 PM
Michael Holmes
Clearpoint REALTORS - Germantown, TN

IVR is Interactive Voice Response (1-800 or 1-888) number for reports, properties, etc.

Jan 14, 2010 09:40 PM
Michael Holmes
Clearpoint REALTORS - Germantown, TN

Thanks Sara

Jan 14, 2010 09:41 PM
Jane Nicastro-Disch Warren NJ
Weichert Realtors - Watchung, NJ
NJ Estates Real Estate Group of Weichert Realtors

Thanks for sharing Michael. Kindly keep the info coming. Regards,

Jan 14, 2010 09:49 PM
Sam Miller
RE/MAX Stars Realty - Howard, OH
Knox County Ohio Real Estate Specialist

I have had experience with Arch Telecom and years ago I used 1-800-Top-Pro and it worked excellent.  Within the past week I came across another AR blog about IVR and it has got me thinking about IVR once again.  There are so many more functional uses for IVR now than there were 15 years ago when I was first using it and the tracking system reports have improved greatly.  The best tip I can offer about using an IVR is that you MUST be willing to follow up with the lead within 5 minutes to be able to take full advantage of the call.  If you want to be able increase your call conversion and be able to talk with your called / buyer directly I highly recommend using the zero transfer option effectively with a closing message on each of your listings that goes something like this "for the most current price on this home please press zero".  You will not believe the number of callers who will press zero and be directly connected to your cell phone.

Jan 17, 2010 09:23 PM
Paul Gapski
Berkshire Hathaway / Prudential Ca Realty - El Cajon, CA
619-504-8999,#1 Resource SD Relo

well i heard proquest is the best too.

Feb 24, 2011 03:54 AM
Phil Leng
Retired - Kirkland, WA
Phil Leng - Retired

Hi Michael,

I am on the same quest, but just a year later.

There are a lot of systems and a lot of different pricing.

I am at the max for my cell phone to answer all calls, so it is time.

Thanks for the post.


Apr 18, 2011 05:07 PM