I continually meet folks that assume popular search terms are the holy grail of web marketing success; they couldn't be more wrong. It's possible that in the history of mankind there's no other subject that more people are wrong about at the same time. ;-) [tongue-in-cheek of course]
While it's smart to look at popular [historical] search terms that search engines are capturing, have you considered the possibility that popular terms are (by definition) terms that don't lead to actionable business? Take a moment to ponder just two things:
- How people use search engines;
- How popular terms data is calculated.
Let's start with how people use Google for example - they typically start with just one [or a few keywords] that are ambiguous and generally produce lots of hits that are mostly unusable. These are the popular terms because they represent where people commonly begin for any search effort. Because everyone has a starting point in search, these terms do not necessarily represent anything specific that people want to look at. Terms like this typically don't produce recommendations that are good enough to cause the searcher to *stop* searching - they only cause the searcher to become more focused about the content they want.
As the searcher attempts to find useful recommendations, the next query includes additional terms to focus on exactly the information will help them. As they refine their search, they get close(r) to what they really want and further away from popular terms the likes of which are recommended by tools such as the one cited in this blog post by Jim Lee.
As consumers close in on results that are useful, their phrases become less and less common -- e.g., less popular -- until they *stop* searching. When they stop searching, one of two outcomes are possible -
- They gave up because they didn't find what they wanted;
- They found exactly what they wanted.
In my view, it's more important to know the *last* thing someone searched for, not the most popular thing they searched for which is what gets counted by these misleading tools. Unfortunately the search industry is not geared to provide the most important data about search behavior - they would prefer that PPC budgets are spent by continually bidding up prices on the popular terms.
Based on this simple understanding of how consumers use search engines, and how search tools focus solely on popularity -- I'm convinced we're not assessing the topology of customer behavior in search. It may be that the query terms used when they *stop* searching are more valuable than the popular terms recommended by research tools that focus solely on popularity and have no ability to determine the terms used that create ationable business events.
Can anyone debate this logic?
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