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Targeting Popular Search Terms - Bad Idea? Perhaps...

By
Services for Real Estate Pros with MyST Technology Partners

I continually meet folks that assume popular search terms are the holy grail of web marketing success; they couldn't be more wrong. It's possible that in the history of mankind there's no other subject that more people are wrong about at the same time. ;-) [tongue-in-cheek of course]

While it's smart to look at popular [historical] search terms that search engines are capturing, have you considered the possibility that popular terms are (by definition) terms that don't lead to actionable business? Take a moment to ponder just two things:

  1. How people use search engines;
  2. How popular terms data is calculated.

Let's start with how people use Google for example - they typically start with just one [or a few keywords] that are ambiguous and generally produce lots of hits that are mostly unusable. These are the popular terms because they represent where people commonly begin for any search effort. Because everyone has a starting point in search, these terms do not necessarily represent anything specific that people want to look at. Terms like this typically don't produce recommendations that are good enough to cause the searcher to *stop* searching - they only cause the searcher to become more focused about the content they want.

As the searcher attempts to find useful recommendations, the next query includes additional terms to focus on exactly the information will help them. As they refine their search, they get close(r) to what they really want and further away from popular terms the likes of which are recommended by tools such as the one cited in this blog post by Jim Lee.

As consumers close in on results that are useful, their phrases become less and less common -- e.g., less popular -- until they *stop* searching. When they stop searching, one of two outcomes are possible -

  1. They gave up because they didn't find what they wanted;
  2. They found exactly what they wanted.

In my view, it's more important to know the *last* thing someone searched for, not the most popular thing they searched for which is what gets counted by these misleading tools. Unfortunately the search industry is not geared to provide the most important data about search behavior - they would prefer that PPC budgets are spent by continually bidding up prices on the popular terms.

Based on this simple understanding of how consumers use search engines, and how search tools focus solely on popularity -- I'm convinced we're not assessing the topology of customer behavior in search. It may be that the query terms used when they *stop* searching are more valuable than the popular terms recommended by research tools that focus solely on popularity and have no ability to determine the terms used that create ationable business events.

Can anyone debate this logic?

Show All Comments Sort:
Jacqulyn Richey
Prominent Realty Group - Las Vegas, NV
Las Vegas Real Estate
That's why its important to understand your web traffic and where your visitors are coming from (urls) and how they found you(kw).  I also survey as many as I can to find out if there was something else they searched for and didn't find on the site. -Charles
Oct 13, 2006 04:59 AM
Robert D. Ashby
Cruise Planners of South Florida - Plantation, FL
Providing Personalized Travel

Another thing I look at doing, besides looking at the last "targeted search" is to look at the misspelling variations and throw keywords for those. 

Many times they may stop searching on your site because it has the content they want and you were number one.  They don't realize they accidentally (?) found you because they misspelled a word in the search and you SEOed off that misspelling.

Oct 13, 2006 05:18 AM
Home Design
Alpharetta, GA
Home Design and Real Estate

I get all my traffic from two search terms.  The specified city, then Real Estate, then, the specified city and homes for sale.  That accounts for 75% of my organic and pay per click. The rest are niche words. 

Woodstock Real Estate

Oct 13, 2006 06:48 AM
Bill French
MyST Technology Partners - Dillon, CO

Robert -

"... look at the misspelling variations and throw keywords for those.

This tactic will help until the precise instant that search engines decide misspelled words are a quality indicator. After that, it will work against you. It's my view that you should focus on high-quality content because that approach is forever sustainable, and tactics are not.

bf 

Oct 13, 2006 08:15 AM
Bill French
MyST Technology Partners - Dillon, CO

Jennifer:

"I get all my traffic from two search terms."

Hmmm, what if a few competitors spend a bunch of time and money and pushes one of your terms of a high ranking? Will your traffic be cut in half overnight?

"That accounts for 75% of my organic and pay per click."

Is it possible all your traffic is centered on those two terms because your site is optimized only for those two terms? This reminds me that most website owners create a self-induced bias based on what they percieve reality to be. You might want to consider the liklihood that you are biasing your web marketing strategy and rulling out visitation from any other axis of information.

We have clients that get 97% of all search traffic from thouands of unique phrases - each tightly focused on specific subjects - subjects that each visitor is most interested in reading about - e.g., they're likely to be more qualified. Imagine the benefit of not depending on any specific optimized phrase - competitors could steal a phrase here and there, but they can't easily steal the long tail of your search presence. And the best part, most competitors aren't even looking at long tail strategies - the tail represents more than ten times the traffic found through PPC and short tail tactics.

Oct 13, 2006 08:27 AM
Derek and Mariana Wagner
The Artisan Group- Keller Williams Premier Realty - Colorado Springs, CO
The Artisan Group - Colorado Springs REALTORS®
Thank you. I do not pay-per-click, and Im not web-savvy, but I know I will be using this info in the near future. Thnks! (again...)
Oct 13, 2006 09:54 AM
Nima Rezvan CT Lender CT Senior Mortgage Broker
Nima Rezvan Prosper First Funding Corporation NMLS#110681 - Fairfield, CT
First Time Home Buyer Expert - CT FHA Loans - FHA

Hi Bill,

I agree with you.  I had a client call me last week that searched for: "Mortgage broker milford ct" and she saw my activerain link there!  Woooo wooooo!  So she didn't just go there and put in "mortgage ct" which is probably the most popular. 

Oct 13, 2006 10:21 AM
Bill French
MyST Technology Partners - Dillon, CO

Well, there you have it; one more data point that suggests the more your content appeals to specific, long tail phrases, the more likely you'll get closer to very qualified leads.

How do you rank for "mortgage broker milford ct cheap rates 5yr fixed"? ;-)

 

Oct 13, 2006 11:11 AM
Jonathan Dalton
Realty ONE Group - Glendale, AZ

the tail represents more than ten times the traffic found through PPC and short tail tactics

And where do you target the long tail? Content? Meta tags, title tags, keywords?

Oct 13, 2006 12:09 PM
Cindy Lin
Staged4more School of Home Staging - South San Francisco, CA
Host, The Home Staging Show podcast
very true. this is why we need to track our traffic!
Oct 13, 2006 12:16 PM
Bill French
MyST Technology Partners - Dillon, CO

Jonathan:

You don't target the long tail, it targets you. ;-)

The long tail (by definition) is unpredictable; users create search phrases of all manner and convolution. The best way to "target" it is to not try to target it - simply do what makes sense - create useful, quality content and the long tail will find you.

Blogs are one of the best ways for the long tail to discover what you have to say. They cause you to write focused material and typically (without thinking) you'll write all the right keywords because you are in a conversational mode; a mode that most searchers are in when they query search engines.

Oct 13, 2006 12:23 PM
Carl Guild
Carl Guild & Associates - East Hampton, CT
Central Connecticut Real Estate
Very good post - i need to retool my keywords!
Oct 13, 2006 04:56 PM
Bill French
MyST Technology Partners - Dillon, CO

Thank's all for the great feedback and positive comments.

"...  i need to retool my keywords!"

Carl - without knowing much about your web systems and startegy, it's difficult to say if that's indeed what you need to do. I'm also not an SEO expert by any stretch. However, imagine a model that allows you to work on the web to communicate with your target audience without ever needing to spend time retolling keywords. Imagine never thinking about "keywords", but just doing what comnes natural - shring your thoughts, ideas, and answers the same way you do with other tools - like cell phone, voice mail, and printed material.

In my view, that's the way the web should work - seamlessly optimizing everything you do. Weblogs - indeed, specific types of weblogs that integrate tags and RSS with other remote web services and search engines have started to chip away at this ideal scenario.

It's my view that a portion of the time spent thinking about keywords should be reallocated to understand how to *stop* thinking about keywords. ;-)

Oct 14, 2006 05:52 AM
Scott Gormley
Oak Valley Mortgage-California Home Loans and Refinancing - Chico, CA

I have found that I would rather be at the number 1 or 2 positions on a 30,000 hit search than on page 3 or 4 of an 11 million hit search.

Scott

Oct 15, 2006 03:54 AM
Bill French
MyST Technology Partners - Dillon, CO

Scott:

 Another way to say that ...

"I would rather people find my content on specific, narrowly focused ideas, because that would make them much more qualified buyers."

I believe your attitude about this leads to greater success, not greater traffic.

bf

Oct 15, 2006 04:04 AM
Jay and Linnea Hanley
PrudentialFloridaRealty - Jupiter, FL

Active Rain has really helped us as far as web traffic. There are so many agents in SE Florida--that there are pages and pages of agents. We have paid for clicks to get traffic.

Jay and Linnea Hanley

Oct 15, 2006 07:22 AM
Ray Higdon
Forever Wealth Club - Fort Myers, FL

Getting to the lowest granular level of a search is useful but I have to think expensive to truly compile and work with.

Oct 15, 2006 11:50 PM
Bill French
MyST Technology Partners - Dillon, CO

Ray: 

"... expensive to truly compile and work with."

 Yes - that's the conclusion if you assume PPC and traditional SEO are the only methods for reaching searchers. However, business blogging begins to chips away at the problem. You continually write good [brief] articles and because you are a domain expert, you naturally optimize for the long tail of search. People are looking for things in exactly the same tone that you are describing them, hence - an ideal way to tap the tail.

Oct 16, 2006 02:10 AM
Ray Higdon
Forever Wealth Club - Fort Myers, FL
And how do you measure it's effectiveness? I ask as I do not know, I used to be a database programmer for business intelligent needs and I know how to work with data, but, not sure how you are measuring mass effectiveness.
Oct 16, 2006 02:22 AM
Bill French
MyST Technology Partners - Dillon, CO

Ray:

"And how do you measure it's effectiveness?"

Excellent question and I have no great answers. I *do* know that since blogsites typically cross the line from purely tactical marketing (like PPC or SEO tactics) to strategic marketing (more of a long term and sustainable content plan), these activities are largely difficult to measure.

We use PMetrics for all our customer blogsites and optionally some customers upgrade to VisiStat. These tools can help you measure your blogging activity to some degree, but the challenges are big. Consider that if a user subscribes to your blog in Bloglines and then share's their RSS feed to other Bloglines users, the system will request your content once and cache the content while distributing it potentially to hundreds of other users. This is known as a proxy representative of your blog content and measuring its use can get complicated.

Blogs are useful for many things, but the variety of use cases and agility they bring to the table also create measuring problems. How do you currently track the performance of your business card? The sign on your building has performance characteristics - but how do you measure that?

Oct 16, 2006 03:50 AM