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ARE YOU COURTEOUS?

By Sonya Rosser

Real Estate Agent with Better Homes and Gardens Real Estate Metro Brokers

January 16, 2010 09:44 AM

First of all today has been a great day.

Fellow agents I was called three times yesterday from the same agent wanting to preview one of my listings today between the hours of 4PM - 5PM. I agreed and contacted my seller who is a stay at home mom with two small children, 2 and 7 months. The agent also stated they would give me a call to confirm whether or not they would be able to preview the home. The agent seemed very positive about her clients interest in the home and possibly making an offer. At 5:56 PM today I receive a call from the seller telling me the agent never showed up. I am fully aware that listed properties should be available for previewing at certain times. In the listing the showing instructions state to contact listing agent before showing. I was just wondering if this small statement should be included or not because when I am previewing homes I look at the showing instructions to be courteous to sellers and agents, especially if showing instructions say to call agent before showing. Should agents be considerate of this or just show the home? I am one for trying to be 100% courteous. Please give me feedback. Greatly appreciated.

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Lottie Kendall

Compass - San Francisco, CA

Helping make your real estate dreams a reality

We should all value and practice courtesy. Perhaps you can strengthen your request in the MLS so agents will know WHY a call and follow-through is so important to these sellers.

Jan 16, 2010 09:49 AM

Don Williams

Keller Williams Realty - Lewes, DE

Hi Sonya, agents should most definately call you if it is in the showing instructions. You have novice agents or someone who cares more about their paycheck not being curtious. They will learn. No excuse for running late and not calling or not showing and not calling, especially in your case!

Jan 16, 2010 09:50 AM

Gary Woltal

Keller Williams Realty - Flower Mound, TX

Assoc. Broker Realtor SFR Dallas Ft. Worth

Sonya, agents need be professional AND courteous.

Jan 16, 2010 09:57 AM

Hella Mitschke Rothwell

(831) 626-4000 - Honolulu, HI

Hawaii & California Real Estate Broker

Your blog brought up an excellent point, Sonya. I, the listing agent, always call the seller to make the appointment for any and all agents. In fact, if I know that an agent is previewing for a buyer, I like to be there to walk the buying agent through the house. Then, when the buying agent shows the house to the buyer, I am not there; however, the seller might be there. For an agent NOT TO SHOW UP after an appointment has been set up is rude; I expect the agent to call me to CANCEL so that I can explain to the seller. Most of the time I CONFIRM the appointment with everyone concerned just before the appointed time. It's worked pretty well. What I don't like is when an agent calls for an appointment and gives me the impression that they are bringing a buyer when, in fact, they are previewing for themselves. This gives my seller false hope.

Jan 16, 2010 10:01 AM

Sonya Rosser

Better Homes and Gardens Real Estate Metro Brokers - Douglasville, GA

Thanks Lottie and Don, your feedback is greatly appreciated. I will be the one agent that tries to practice courtesy. Don, so true that a lot of agents are ONLY concerned with getting fat pockets.

Jan 16, 2010 10:02 AM

Patricia Aulson

BERKSHIRE HATHAWAY HOME SERVICES Verani Realty NH Real Estate - Exeter, NH

Realtor - Portsmouth NH Homes-Hampton NH Homes

Always be curteous and profession and friendly at all costs.

Patricia/Seacoast NH

Jan 16, 2010 10:03 AM

Lisa Marie Flenoury

"Lisa The Broker" - Playa Vista, CA

"Lisa The Broker" - Making Dreams Come True

Sonya:

They need to be courteous all th time. Especially being in a customer service orientated business.

Jan 23, 2010 08:35 PM

Lori Bonicelli

Bonicelli Design - Marietta, GA

When I was selling my house I grabbed my new baby and sat in the car down the road for an hour for a showing. A single women with her only daughter showed up. After the showing she told my agent that they house is way too big for her. ARE YOU KIDDING!!! The listing clearly states 3 story, 6 bedroom 5 1/2 bath!!!!! Why are you wasting everyones time!!!

Jan 24, 2010 01:19 PM

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Sonya Rosser

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