Worlds Biggest Baddest Mortgage Lead Funnel, by Google

By
Real Estate Technology with BoomTown

Back at the end of August, exactly one post ago, I wrote of Googles pending entrance into the mortgage lead business.

Today Matt Carter at Inman News expounds on Googles 'AdveRateQuote' platform for the mortgage industry.  Apparently they've partnered with pricing engines and lead generation providers to provide a better overall Search experience for the mortgage shopping consumer as well as a potentially better ROI (via higher conversion ratios) for the paying advertiser compared to a traditional AdWord campaign.

Google stomps into Zillow Mortgage Marketplace's sandbox by offering an anonymous contact system between the mortgage professional and the consumer until the consumer is ready to formally engage.  ZMM is far more information intensive and polished but this is definitely a shot into their bow.

Screen shot 2010-01-20 at 12.21.36 AM

Who does this potentially pinch the most?  The maligned and molested Mortgage Broker...their main value proposition was offering consumers access to choice, this same access is becoming more and more available by the day.   Mortgage Brokers have been on the unprotected endangered species list for about 6 months now, and hunting season has only just begun.

There is still alot to be desired when it comes to accurate mortgage qualification under this ad based system.  Its a sheer numbers play, doing little to improve the accuracy and efficacy of the mortgage qualification process.  The results are gross estimates based on generalized information, which often leads to confusion on the consumers behalf.  Mortgage professionals can still manipulate the data being displayed to their liking...but cleaning up the quagmire of mortgage qualification isn't Googles mission.  Perpetuating greater ad spending is.  To this point they're likely to create enough in new revenues to buy another small island, complete with private jet service for Sergey and Larry.

At the end of the day Google is building a bigger, badder, better funnel for comparison based products and services...like mortgages.  Its a win for Google if advertisers increase their current spend and/or more playas come to the ball.  Its a win because they don't have to deviate from their business model and risk alienating current users.

Reading between the lines a bit: I wonder what Google will do with the valuable mortgage data they stand to collect from the participating lenders?  What happens when you cross pollinate hyper local mortgage data (yes mortgage rates and programs are very local in nature) with its real estate counterparts?  Hmmmm...

Also read:

Lead Confidential

Google Comparison Ads

Originally posted at TheXBroker on 1/19/10

Comments (44)

David Monsour
Keller Williams Keystone Realty - Gettysburg, PA
ABR - www.realty-insights.com

I was waiting for a blog update from you.  I'm interested to check this out.  The power of the web, and companies like good are just unbelievable.  I've been reading about their new format to create more income (left side/ride side).  Small Island and  Jet sounds nice....when do I get mine lol.

Jan 20, 2010 09:47 AM
Mark Towler
Southeast Mortgage - Atlanta, GA

Banks just have a better lobby than brokers do. Honest brokers are better for the consumer IMHO. It is Darwinian out here.

Jan 20, 2010 12:22 PM
Charles Dailey
iLoan - NMLS ID#4474 - Saint Paul, MN

I must be missing something.  Don't brokers have equal access to the loan pricing engines that integrate with Google's AdveRateQuote?  For instance, any broker can sign up with Mortech Marksman and they're integrated with AdveRateQuote.  Isn't Google just creating a margin war between banks, correspondents and brokers?  Brokers have always fared pretty well in that arena.  Am I missing something Jeff?

P.S. Comment number 6 totally cracked me up but be careful what you ask for because it might be exactly what you get.  Google is looking to buy Trulia and where things go from there, nobody knows.

Jan 20, 2010 02:16 PM
Brian Brady
San Diego VA Home Loans/858-777-9751 - San Diego, CA
858-777-9751

We gotta think about utopia if we are to execute any meaningful change, Jeff.

The mortgage industry has no unified voice and no weight...Its like brothers, sisters and cousins stabbing each other, with different sets of rules for brokers, bankers and lenders.  It's ridiculous, funny and sad.  Greed is still apparently good. 

Sure we do; the NAR.  Seriously, NAR and the Gov't has done more harm to the public than good by enacting silly housing policies at the expense of the bank shareholders  taxpayers. 

Our industry needs less special interests and more people who tend to their shops.

Jan 20, 2010 02:33 PM
Tom Bailey
Margaret Rudd & Associates Inc. - Oak Island, NC

Thanks for the info. Is anything that Google will not lead the world in still out there?

Jan 20, 2010 02:52 PM
Christine Donovan
Donovan Blatt Realty - Costa Mesa, CA
Broker/Attorney 714-319-9751 DRE01267479 - Costa M

Does any one not think that Google wants to control the world?

Mortgage brokers are definitely under fire, and this is just one more shot at them.  However, many people don't seem to realize the value of mortgage brokers who take the time to eductate their clients, inform them of the different loans and why one might suit them better than another while also shoppoing for the best rates among competing lenders.

I think many people believe that all mortgage lenders do is shop rate.  Although this is important, it is only the tip of the iceberg.

Jan 20, 2010 03:50 PM
Greg Nino
RE/MAX Compass, formerly RE/MAX WHP - Houston, TX
Houston, Texas

Google is losing serious traction to Bing. lol.

Jan 20, 2010 03:58 PM
Lisa Hill
Florida Property Experts - Daytona Beach, FL
Daytona Beach Real Estate

I'll just have to say it again... I HATE GOOGLE!  I love them for their search engines, and I love it when I get leads from my SEO with them, but I hate what they did to YouTube, and I hate the way they bully everyone else. I have boycotted all but the few services I can't live without!

Jan 20, 2010 04:00 PM
David O'Doherty
Raleigh Realty Inc - Clayton, NC
Clayton NC Homes, Raleigh, NC

I think this could go either way, people will trust enough to go do it online or the person to person aspect will trump it.

Good to know, thanks Jeff

Jan 20, 2010 09:45 PM
Home Loan Search.Online
Home Loan Search Online - Newnan, GA

This is just another way for Google to bring in more advertising revenue nothing more nothing less. As mortgage rates change quickly I will be interesting to see how they deal with that issue.

Jan 21, 2010 12:20 AM
Jim Straughan
Aros Realty Ltd Brokerage - London, ON
Broker of Record London Ont Realtor o

At the very least it will take some of the market from Brokers .Mtg .shoppers will use  google to shop the rate and than go to there bank .Thus banks should not be happy about this either in the long run !

If google directly or indirectly made leads from mtg funnel available to realtors the next step would be a forgone conclusion . Who would be to blame us or GOOGLE ?

Perhaps its time for a Realtors Union .? LOL

Having a good mtg broker is vital to my business model !

Scarey it is when I read comments like # 6

There is no try just GOOGLE .

Jim Straughan
Sales Representative
Realty Executives Elite Ltd.Brokerage
519 649 6900
voice 519 641 4355
Email jim@straughan.ca
London & Middlesex Real Estate
www.straughan.ca

Jan 21, 2010 12:43 AM
Anonymous
michael
This will not affect the mortgage professionals/brokers that already have excellent relationships with their agents, they do not allow their buyers to hop on google etc and end up with some rookie offering cheap costs and service..this market needs an experienced hand these days to manage the mortgage process because of all the regulatory and underwriting changes. Any agent who let's their buyers "shop" around is hurting their own paycheck and is quite frankly a little mad in my eyes. Get aligned with a top mortgage professional today that you can trust just like you do with a dentist, a doctor or a mechanic.
Jan 21, 2010 01:05 AM
#37
Janet Guilbault
Platinum Home Mortgage Company - Walnut Creek, CA
San Francisco Bay Area Direct Mortgage Lender

 Even someone as utopian as I am cannot imagine buying a home without a real estate professional involved...primarily to physically show the property.  Most anything else is simply data that can be exchanged electronically

You honestly believe that the role of the real estate agent is at less risk than the mortgage professional because Realtors must physically "show the property?"

I don't.

 You could take an entire tour of a property by sitting in front of a screen. You could research everything you need to know (assuming you were willing) on the Internet. You could arrange to see the property on selected days it was held open and hosted by someone (probably a bank official).

Gotta agree with Brian when he said this:

If consumers are willing to properly educate themselves, read and comprehend the guidelines, adhere to the letter of those guidelines when documenting their income and assets, and stay on hold on the phone, to clarify that documentation to an underwriter, we can eliminate the need for mortgage brokers.

Do it yourself mortgages are much more unlikely than do it yourself real estate transactions. Even if we are back stabbing cousins with no clear voice.

I think the Internet is more likely to put Realtors out of business first.

 

Jan 21, 2010 02:18 AM
Gene Riemenschneider
Home Point Real Estate - Brentwood, CA
Turning Houses into Homes

More information is always good, of course at the end of the day it will all come down to people again.  I suspect there will be a lot of bait and switch as consumers look for the absolute best rate.

Jan 21, 2010 03:42 AM
Gene perez
Greater Mortgage Solutions & Valley Hills Realty - Santa Maria, CA

I like #27 and think he is pretty much on the money it was just too damn easy to make killer money and we all allowed it to get in this mess

Jan 21, 2010 05:08 AM
Gavin May
American Mortgage & Equity Consultants - Equal Housing Lender - Jumbo loans - Company NMLS: 150953 Branch NML... - Minneapolis, MN
Jumbo Loan Specialist Minnesota

between adwords and this I wonder how google plans to keep all sides of the transactions paying for thier search capabilities.  Will potential clietns just use this option or still be driven to PPC sites that give google the big bucks.  As always with this industry "the only constant is change"

Jan 21, 2010 06:39 AM
Flemington, NJ

Time will tell if this is a value proposition for the consumer.  I doubt it.

Jan 21, 2010 08:10 AM
Dagny Eason
Dagny's Real Estate - Wilton, CT
Fairfield County CT, CDPE Homes For Sale and Condo

Very interesting thoughts!  I just had a client have to pay for a lot of delays because they had shopped rate instead of quality for a mortgage - a big company with no person attached, vs. a personal broker to care and watch the transaction through to the end.....  In the end, I believe it cost more.

Jan 21, 2010 11:08 PM
Beverly of Bev & Bob Meaux
Keller Williams Suburban Realty - West Orange, NJ
Where Buying & Selling Works

Google has their hands into anything dealing with datamining and will continue in the face of ZMM. Mortgage brokers will be just like agents in the sense that more information will be pushed to consumer and they will need to show their value proposition.

Jan 25, 2010 12:07 PM
Brian Anderson
Peachtree SEO - Peachtree City, GA
SEO and Social Media Marketin

I have to agree with #43 -- only time will tell how this will support consumers.  My guess is that this will just be another online tool that people use for leads.

It may help the 740 credit score, 70 LTV, with great income and substantial reserves find the absolute cheapest option for their new loan.  Beyond that, I don't see it going to far.

Jan 29, 2010 12:29 PM

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