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Is there any trust in Sales?

By
Real Estate Agent with Re/Max Southern Shores

My laptop died about 2 months ago after a drink spilled on it, so why would it take over 2 months to take on the task of finding another??? Which one is the best? Which one gives you the most for the price? Where should I get it? Everyone has an opinion and none seem to be the same. This is the same with real estate... where should I buy... where will I get the most appreciation...who is the best builder... where can I find a a knowledgeable home inspector and so on....???

Well, after searhing the Dell site and debating, I decided this is it... let's put this to bed. I'll go into Best Buy in Myrtle Beach... which is the one store I don't find to be a fun shopping trip. The sales guys are in the back talking among themselves, look at me, and continue to talk. Okay.... yes, obviously they don't work on commission as they so proudly explain. I don't know why but they bash Dell... does anyone know... they explain they are now built in another country.. poor service, blah, blah, blah!!! Okay, so I had a Sony which worked great for over 5 years believe it or not. Nothing since has come close to this life span. I also have a Sony camera which is awesome. It was my very first purchase in real estate over six years ago AND still works wonderfully!!! I'm getting a Sony I exclaim to myself. Okay, now I really love the white ones... they are different and add a little fun to the everyday tasks I must do (the small things that make us smile)!

I ask the sales guy for help... he asks which one I want. I tell him a Sony... a white one... I've picked a model. He doesn't have it. He goes to another computer to look online... still, he doesn't have it as it moves at turtle pace. Okay again, I'll just take the black Sony. I ask him about the warranty and how much each is (he doesn't even bother to bring it up). I buy the basic installation package, pay, and an hour and a half and a HUGE headache later, I'm out the door. NO more shopping today... terrible experience. I hope I don't have to have another purchase anytime soon that involves electronics.

It's over.. I think but when I go to pick up my laptop the next day on the front counter sits a white Sony laptop like the one I asked the guy for yesterday. I ask the saleslady if that's an old model or if they have the white Sony. "Oh,yes, we have these." I pick up my laptop after the installation and go to the back and there's the white  Sony. Another sales guy tells me they have had them, but then I approach Jason who failed yesterday to tell me about this. Maybe we didn't have it yesterday (oh, yes  a new shipment Saturday night); sometimes we can't put them out until certain dates. OKAY!!! Now I know why clients call me, other agents, and even more agents to check out buildings; neighborhoods; and availability. They really don't trust us... just like I didn't trust the guys at Best Buy. Is it really that rare that clients have a positive experience with their real estate professional (who ranks in with a used car salesman)? My Broker exclaims that the job takes passion, so if your Realtor doesn't have passion for the job, go elsewhere! By the way, passion can't be bought, traded, or taught... you will know it when you find it!!!     AND if you find someone with passion at Best Buy, please give me his/her name so I can ask for him/her when I do this again.    

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Lisa Schlitz
Home Run Real Estate, Inc. - Wellington, FL
Realtor - Wellington, Florida Homes 561-214-3216

Wendy-thanks for the post. I'm pretty sure I have the passion you speak of, else why would I stay in this business for so long!

Have a great day!

Jan 25, 2010 09:43 PM
Dennis Swartz
Full Circle Property Management - Columbus, OH
MBA, GRI...experience counts!

This is what happens when you do not work on commission! Best Buy is terrible about this! Unfortunately, they don't realize that after an experience like you had people just buy online and no salesmen are needed! Then soon they will be unemployed and they will never figure it out!

PS. Use your NAR discount and buy online from HP or Dell-hard to beat the price.

Jan 25, 2010 09:47 PM
Fernando Herboso - Associate Broker MD, & VA
Maxus Realty Group of Samson Properties - Clarksburg, MD
301-246-0001 Serving Maryland, DC and Northern VA

and this is coming from the top electronics sore in the nation. . imagine the little guys.

I can't understand how can you be without a laptop so looooong

Jan 25, 2010 09:56 PM
Jane Nicastro-Disch Warren NJ
Weichert Realtors - Watchung, NJ
NJ Estates Real Estate Group of Weichert Realtors

Thanks Wendy, however, I still have my clip-board. How sad is that? Regards,

Jan 25, 2010 10:08 PM
Sue Wettstein Brazzel & Dipper Wettstein
Howard County, MD - RE/MAX 100 - Columbia MD - Columbia, MD
"Fast, Efficient, Hassle-Free Service!"

Wendy, I just got the silver Sony NW series at Best Buy - on the recommendation of a very helpful young man.  Sorry you got the black - but can't you return it and wait for what you want???

Jan 25, 2010 10:34 PM
Charlottesville Solutions
Charlottesville Solutions - Charlottesville, VA

That is a tough story.

I can see what you mean about Trust

your friend in Charlottesville Virginia!

Jan 25, 2010 10:56 PM