Log Blog--No, no...I insist...thank YOU!

Real Estate Sales Representative with Keller Williams Realty--Boerne Hill Country

I confess...I am a flight-miles-aholic.  I will do anything to add another mile to my account to get a free flight...including eating at places I wouldn't normally go to.  Recently, one of those trips to a new restaurant turned out to be a great decision.  By far, some of the best Tex-Mex food I have had in a long time.

The food and service was so good, I had forgotten that I had accrued miles.  I received my miles summary with an invitation to rate the restaurant.  Normally, I would let that slide due to time constraints...but they lured me to fill out the questionnaire by offering me more miles.  Bingo!  I was on it. 

I dutifully checked off the appropriate boxes and then found an empty box where I could freely comment on the restaurant.  It, seriously, only took me two minutes to write a glowing review of the restaurant and I was outta there.  Within, 24 hours I got a personal email from the restaurants owner.  I was impressed that he took the time to comment on my comments and invited me to return.  He thanked me for thanking them and promised me the same great food and service should I return.  Amazing.

Not even two weeks later, we were trying to figure out where to go for lunch after church.  We had just passed that restaurant when I told my husband about the email from the owner.  I immediately felt the brakes go on and suddenly found myself u-turning with my husband to go back to the restaurant.  He was impressed too.

So, what's the point?  It's not only internally satisfying to thank someone...but profitable.  Not that is the be all and end all...but, people remember you when you thank them.  People refer you when you thank them.  When was the last time to stopped to thank the cashier/hostess on the way out from a restaurant for his or her services?  Do you think they will remember you the next time you come in?  Without a doubt.  How about your trash guy?  Ever thought of attaching a thank you note to the trash bin at the curb?  How about the folks that work on the days everyone else is off?  Or...your babysitter?  Or...your grocer?  Better yet...when was the last time you thanked a client you helped find a home for entrusting their business to you?  I don't know about you...but I appreciate a thank you any time it comes.

Every single life you touch with your gratitude will be encouraged to continue to do the great job they are doing and may even figure out a way to do it better.  It's amazing thing a simple thank you can accomplish.  Imagine the possibilities!


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Cheryl Ritchie
RE/MAX Leading Edge www.GoldenResults.com - Huntingtown, MD
Southern Maryland 301-980-7566

I find it almost impossible to toss out a nice handwritten thank you note or acknowledgement. I agree!

Jan 26, 2010 12:09 PM #25
Melissa Brown
Helen Adams Realty - Charlotte, NC
Realtor - South Charlotte NC Homes for Sale

Claire, I really appreciate your post and your positive attitude.  As a matter of fact, I always enjoy your posts!  I'm sure you earn lots of business through your gracious personality.

Thank YOU for sharing today!

Jan 26, 2010 01:07 PM #26
Carlos B
TreeHouseForRent.Com - Exeter, CA

Although we are all surrounded by people every day, these simple acts actually stand out because they are not practiced by everyone. Kudos to those who do them!

Jan 26, 2010 01:08 PM #27
Claire Record
Keller Williams Realty--Boerne Hill Country - Boerne, TX

Jean--Love that thought..."regiftable"...  Makes me smile.

Julia--It's called El Papalote on 1604.  I hope I spelled it right.  The best thing they have is their corn tortilla.  Normally...I am not a huge fan...but that with their seasoned beef fajita's...amazing.  Salsa's are good too. 

Damon--It's so easy to do!

Aaron--Hmmm...thanking or recognizing someone else's hard work or service not only blesses them...but it, many times, comes back to you in ways you can't imagine...including prospering your business.  Is that what you said??? :)

David--You should!  I love hearing that I have encouraged someone...

Vickie--You are right.  Everyone likes to know that they are moving in the right direction.  Confirmation of who we are and what we do is the highest compliment.

Cheryl--I have notes from some of my very first clients from 17 years ago that I keep to remind me to keep on working hard and providing excellent service.

Melissa--You are kind and gracious.  All I know is whenever I give...whether it be in deed or words of kindness...I usually get blessed back ten-fold.  The funny part is...I am surprised by it every time. 

Jan 26, 2010 01:23 PM #28
Mark VanBuskirk
Cassidon Realty - Lehighton, PA
PA REALTOR Specializing in Carbon & Monroe County

Love the horse picture...Thank you for heads up on "thank you". Plus it's FREEEEEEEEEEEEEEEEEEE! to say it. THANKS

Jan 26, 2010 02:51 PM #29
Robin Dampier REALTOR®
Coldwell Banker King - Hendersonville, NC
Hendersonville & Western NC Real Estate Source

Claire, I think all to often we get caught up in the daily rush and forget some of these very important little/HUGE things.  A kind word, a thank you, etc. goes a longgg way.  It not only leaves you with a good feeling but the returns can be huge as well.

How neat of the restaurant manager to take the time to so quickly acknowledge your positive review and than you and your husband returned to visit and enjoy the food again.

Sue of Robin and Sue

Jan 26, 2010 03:03 PM #30
Christine Donovan
Donovan Blatt Realty - Costa Mesa, CA
Broker/Attorney 714-319-9751 DRE01267479 - Costa M

Gratitude makes such a huge difference to people.  I also find amazing results when I ask people at restaurants or customer service on the phone how their day is going.

Jan 26, 2010 03:36 PM #31
Vickie Nagy
Coldwell Banker Residential Real Estate - Palm Springs, CA
Vickie Jean the Palm Springs Condo Queen

I treat everyone with the same respect. I adddress the individuals working at the grocery, mini-mart, gas station, etc. by name when I know them...and I go out of my way to try to know them all.

Jan 26, 2010 04:22 PM #32
Mike Jones
SUNSTREET MORTGAGE, LLC (BK-0907366, NMLS 145171) - Tucson, AZ
Mike Jones NMLS 223495


Relationships and the way you cultivate them make the difference between successful businesses and also-rans.  You've got it right!

Mike in Tucson

p.s.  Looks like you got spammed by the Shoe guy.  (You can delete that.)

Jan 26, 2010 10:37 PM #33
1~Judi Barrett
Integrity Real Estate Services 118 SE AVE N, Idabel, OK 74745 - Idabel, OK
BS Ed, Integrity Real Estate Services -IDABEL OK


I try to remember to do exactly that.  It is so important to thank people and to tell them that they are doing a good job. 

At a school that I taught at, the principal liked to come around at the end of the month every month and personally hand us teachers our pay checks.  He did that so that he could also personally thank us for the great job we were doing (his words, not mine) and tell us how much he appreciated that. 

I called the school the other day where my granddaughters attend, even though it's in another part of the state to thank them for the great job they are doing. 

My mailman, our farm field tech, etc... anyone and everyone needs a "Thank You" and I try to remember.  Thank you for reminding me.  I love these kind of posts.

Jan 26, 2010 10:38 PM #34
Tony Grego, 317-663-4173 #1 Trade Association for Alternative Inv
REISA - 317-663-4173 - Indianapolis, IN

Free is always good. I post a every free offer I come by


Jan 26, 2010 11:56 PM #35
Rebecca Gaujot, Realtor®
Vision Quest Realty - Lewisburg, WV
Lewisburg WV, the go to agent for all real estate

We all need compliments, and what a great way of showing your appreciation....Enjoyed reading this post.

Jan 27, 2010 02:23 AM #36
Karen Pannell
Real Living / Home Realty - Owensboro, KY
Owensboro KY Real Estate -270-903-2167 Homes, Cond

Thank you for this post.  We live in such a hurry up world, it's easy to forget that an act of gratitude can change someone's day.  Happy serving and selling in 2010.


Jan 27, 2010 03:18 AM #37
Nicholas Goraczkowski
Aurora, CO
Your Mortgage Resource - (720) 83-RATES

A thank you can go far. Good for you taking the extra minute to show your appreciation. It makes everyone feel good when they hear that they are doing a good job.

Jan 27, 2010 03:57 AM #38
Melissa Zavala
Broadpoint Properties - Escondido, CA
Broker, Escondido Real Estate, San Diego County

Why don't you write a hyper-local post about the restaurant? That would really please the owner/manager!

Jan 27, 2010 04:47 AM #39
Claire Record
Keller Williams Realty--Boerne Hill Country - Boerne, TX


Sue and Robin--It was cool and impressive that he responded so quickly.  It's a rare day anyone responds at all.

Christine--Just showing interest in those helping us can make the difference of them having a good or bad day. 

Vicki--calling them by name is huge!  Now...if I could only remember my middle name...

Mike--Just who IS the shoe guy???  :)

Judi--Gosh...wouldn't you like to be a teacher at that school???  I would bet the turnover rate was low there.  How nice of you to call the school your granddaughters attend! 

Tony--Free is good...and it takes so little time!

Rebecca...No doubt... Thanks for your comment.

KP--It's easy to see how busy we are...but so hard to stop the freight train and slow down to say something that will change someone's day.

Nicholas---You're right...farther than we may think. 

Melissa--I am on Localism...  Is that what you are referring to?  How do you hyper-local post?

Jan 27, 2010 05:18 AM #40
Bill Blair
Coldwell Banker Realty - Covington, GA
Covington Georgia Realtor Covington Living Homes

Claire... just one more thing you need to do... contact the owner, and write a blog on the restaurant for Localism.  No airline points, but lots of points with the owner, the public and maybe some potentials clients!

Jan 27, 2010 06:32 AM #41
Ted Tyndall
Davidson Realty Inc. - Saint Augustine, FL
I will help You find the Home YOU want to Buy

Claire, good advice. I try as much as possible to send an e-mail once a day to someone paying them a compliment.

Jan 27, 2010 06:40 AM #42
Claire Record
Keller Williams Realty--Boerne Hill Country - Boerne, TX

Bill--You are the second person to recommend that.  So...do I blog about the restaurant and then post it to Localism?  I am clueless.

Ted--Great idea, Ted.  Did you know that when asked of George Bush (senior) what he thought was one of the largest contributors to him getting elected he said that he wrote 10 hand written notes a day to people he had come in contact with the previous days.  I don't come in contact with that many people in a day...but 5 a week would be a start...don't cha think?

Jan 27, 2010 07:26 AM #43
Claire Record
Keller Williams Realty--Boerne Hill Country - Boerne, TX

Erica...I am working on it.  Thanks so much for your suggestions!

Jan 28, 2010 02:58 AM #45
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