I confess...I am a flight-miles-aholic. I will do anything to add another mile to my account to get a free flight...including eating at places I wouldn't normally go to. Recently, one of those trips to a new restaurant turned out to be a great decision. By far, some of the best Tex-Mex food I have had in a long time.
The food and service was so good, I had forgotten that I had accrued miles. I received my miles summary with an invitation to rate the restaurant. Normally, I would let that slide due to time constraints...but they lured me to fill out the questionnaire by offering me more miles. Bingo! I was on it.
I dutifully checked off the appropriate boxes and then found an empty box where I could freely comment on the restaurant. It, seriously, only took me two minutes to write a glowing review of the restaurant and I was outta there. Within, 24 hours I got a personal email from the restaurants owner. I was impressed that he took the time to comment on my comments and invited me to return. He thanked me for thanking them and promised me the same great food and service should I return. Amazing.
Not even two weeks later, we were trying to figure out where to go for lunch after church. We had just passed that restaurant when I told my husband about the email from the owner. I immediately felt the brakes go on and suddenly found myself u-turning with my husband to go back to the restaurant. He was impressed too.
So, what's the point? It's not only internally satisfying to thank someone...but profitable. Not that is the be all and end all...but, people remember you when you thank them. People refer you when you thank them. When was the last time to stopped to thank the cashier/hostess on the way out from a restaurant for his or her services? Do you think they will remember you the next time you come in? Without a doubt. How about your trash guy? Ever thought of attaching a thank you note to the trash bin at the curb? How about the folks that work on the days everyone else is off? Or...your babysitter? Or...your grocer? Better yet...when was the last time you thanked a client you helped find a home for entrusting their business to you? I don't know about you...but I appreciate a thank you any time it comes.
Every single life you touch with your gratitude will be encouraged to continue to do the great job they are doing and may even figure out a way to do it better. It's amazing thing a simple thank you can accomplish. Imagine the possibilities!