Those of you who've been blogging for a while may have had the pleasure of meeting our friend on the right, who typically comes to your blog as a visitor from his own main blog, I-Hate-NAR.com or A-Lexus-Ran-Over-My-Mom.com or the like.
I've been given old trollie a lot of thought lately. He used to pop up on my Sacramento Real Estate Blog a lot, and lately he's been spotted picketing a fine Realtor® who hangs her license with me, Purva Brown.
Amy Miller recently wrote an excellent post about giving great customer service. The thing with Trollie is that he's not a customer, so I have a really hard time with him. Yes, according to Tom Hopkins you should meet everyone you meet as though they will give you your next referral.
I wrote more about Trollie on my Sacramento site, where he used to be a frequent visitor.
Anyway, I've always erred on the side of showing Trollie the door, but I'm curious as to how the rest of you may have handled him. Do you find it better to take Purva's approach of dazzling him with reason, or do you just reach for delete key instinctively as I do, and why?
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