Keeping your clients happy

By
Real Estate Agent with Summit Realtors, Huntsville Branch
I found some great tools to help me keep my clients happy! With little effort on my part. I was killing myself trying to keep up with all my listing clients when I came across two great things. Top producer and Kim voice. I linked the two together and would come up with an email or a professional letter I would email or send to my clients once a week with a progress report of the things I am doing to sell their home! my list includes how many showings their home received in the last week. my clients are thrilled that they have an agent that cares. Every two weeks I sit with my clients and see what their thoughts are on the progress of their homes activity. If they are not happy with something we address the problem quick so they feel in control and happy that I involved them in the progress.

Comments (4)

Patrick Harfst
Realty Executives - Phoenix AZ - Gilbert, AZ

Loretta,

Could you provide samples of your work? How are you combining TP & Kim? This sounds very interesteing, and I bet a few more folks here would like to know how you did this... We're all for sharing, right?

Jul 15, 2007 05:55 PM
Steven L. Smith
King of the House Home Inspection, Inc. - Bellingham, WA
Bellingham WA Home Inspector
It is my experience that keeping clients, and those who refer you, happy leads to more business. Good old positive vibes and word of mouth.
Jul 15, 2007 06:37 PM
Mike Taylor
Exit Realty Of The Valley - Huntsville, AL

I don't even know what/who Kim Voice is.

Aug 10, 2007 03:33 PM
Tracy Santrock
Santrock Realty Group Inc. , - Cary, NC
Raleigh - Cary Broker
What is Kim Voice?
Aug 18, 2007 01:53 AM