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Feedback, Why We Don't Always Get It

By
Real Estate Agent with Whalen Realty Group,LLC RB14040374

So you've received a call and an agent wants to show your house.  Fantastic!  So you scurry around and make sure everything is picked up, but being the great seller you are, the home is always show ready, so there isn't much to do, other than a quick dusting, and making sure everything is as it should be!

You anxiously await to hear from your agent with feedback.  At the time you listed your house your agent told you that feedback is generally provided within 24-48 hours and it would be sent to you as soon as it was received.

24 hours go by and nothing, so you check in with your agent to see if they've heard anything.  And they haven't.

48-72 hours pass with no feedback.  And your agent is trying to get something to no avail.

Unfortunately not all agents provide feedback, and many of them have valid reasons. 

It may be that their client is very interested in the property and they don't want to give away how much interest there is.  The client could be checking into financing, prior to deciding to make an offer, or comparing your home with another and trying to come up with a decision that makes sense for them.  And their agent, who is working in their best interest is not going to tell the seller "We love the home, it's perfect everything we've been looking for & we think it is priced below market value" because they want to be able to negotiate fairly.

It may be that there was no interest at all, and many agents act on the belief that if they aren't going to send an offer on the property, that is feedback enough.

There are agents that feel it is not up to them to tell a seller that they are overpriced, the home needs cleaned/updated etc, because they feel the listing agent should do that.  On the flip side of that, sometimes they look at feedback as critiquing a home & if it is priced right, in great condition, they feel the seller and sellers agent should already know that.

While it is discouraging to leave for a showing and then get no feedback at all, it does happen.   I'm not saying its right or wrong, unfortunately its a fact of the business.

But if you look for the positive, you have just let at least one agent and one consumer take a look at your home, and if it isn't the right one for that buyer, the agent may have another buyer it would be perfect for, or the buyer may have a friend/family member who is also looking that the home may be perfect for.

 

If you or anyone you know are wanting to buy, build or sell with an agent who is a stickler for providing the good, bad & the ugly in feedback, then feel free to contact me at www.dawnwhalen.com, or 317-893-0648

 ***Originally posted on www.dawnwhalen.blogpsot.com

 

Comments (6)

Margaret Mitchell
Coldwell Banker Yorke Realty - York, ME
Seacoast Maine & NH Real Estate

Lol, great closing line, Dawn.  I do wish we got feedback every time.

Feb 18, 2010 07:04 PM
Bob Murphy
Keller Williams Realty Consultants - New Albany, IN

Dawn - It's seems that the agents who don't give feedback are the very agents who are calling you 10 minutes after the showing appointment on their property wanting that very thing.  As a listing agent you can always call the showing agent and ask for feedback.  While I don't get voluntary feedback every time I usually do get feedback.  I sometimes have to call for it though.

Feb 18, 2010 07:14 PM
Bill True-Broker,ABRM,CIPS,CRB,CRS,GRI,RSPS
True Real Estate - Osprey, FL

Feedback for the sake of feedback is a often waste of time. I only provide feedback if there is a reason or something substantial to report. Time is precious!

Feb 18, 2010 07:34 PM
Dawn Whalen
Whalen Realty Group,LLC - Indianapolis, IN
Managing Broker

Margaret- Thanks, I wish we did also, but I know it isn't always the case ;-)

Bob, You are so right!  I do call for feedback if it's not received, I use CSS, so it's really just as simple as checking off a survery and hit submit.  Sometimes even with multiple phone calls I still don't get it & the seller just gives up.

True Real Estate, Yes I agree time is precious, but I am also of the mindset that it is just as precious for those sellers that we've had leave their home so that we can take a potential buyer thru.  Even if the home isn't for my buyer, I at least send something as simple as this home didn't meet their needs thanks for the showing!  Since most agents in my area use CSS or another type of showing/feedback method that is via email, it doesn't take that much time.

 

Feb 18, 2010 09:20 PM
MyListingFeedback Team
MyListingFeedback - Mission, KS

Time is precious! MyListingFeedback.com integrates with lockboxes to automate the showing feedback process that will save you time.

Hope this helps!

MyListingFeedback Team
http://mylistingfeedback.com

Feb 19, 2010 01:35 AM
Brenda Hughes
Evansville Home Staging & Re-Design - Evansville, IN
Home Staging & Re-Design Southern IN, KY

I agree feedback is important in every industry. if the Realtor has had feedback, then when

I am walking thru suggesting what needs to be done to update the house, they heard similiar comments in the feedback.

Or they need to remove to much of a good thing, it is affirmation of what I am saying needs to be done.

Feb 09, 2011 01:44 AM