Just Do the Right Thing - To err is human...

Real Estate Agent with Keller Williams Realty TN R.E. License 292369

Just Do the Right Thing - To err is human, to say I am sorry, divine

No, I am not talking about a Spike Lee movie .  I am talking about when you screw up, own up and do your best to fix it. Most people are very forgiving of us when we make a mistake, but first we need to be contrite, apologize, and show true efforts to make it right.

The letter below is what prompted me to blog this.  A few months back I called Maytag about my Jenn-Air refrigerator.  Yes I was one of the foolish ones that bought a Jenn-Air fridge in the 2 months they were making them.  Anyway, I called based on a news report which spoke of a re-call.  At the time I read them my model and serial number and they told me, not-to-worry, my model is not affected.  

A couple of days ago I got the letter below in the mail.  I ask myself, what has changed since my phone call to them.   Though I can't be sure, I suspect they only thing that is different since I first phoned them is TOYOTA.  

The world has seen how Toyota has mishandled their issues.  They have an army of loyal customers and they did not treat them right as they learned of the series of malfunctions in some of their models.  Finally, Toyota is coming clean and saying we goofed by not owning up immediately, and we want to restore your confidence in us and make it right.

The point is, we all goof-up, though we shouldn't make a habit of it, never let the words "I was wrong" get stuck in your throat, simply apologize and do what ever it takes to make it right. 

Maytag Letter



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Team Honeycutt
Allen Tate - Concord, NC

They did the right thing and I'm sure they will be rewarded eventually.

Feb 19, 2010 06:31 AM #1
Steve, Joel & Steve A. Chain
Chain Real Estate Investments & Mortgage, Steve & Joel Chain - Cottonwood, CA


That's remarkable that you received a personal response to your phone call. That's a sure sign they are taking customer service seriously.


Feb 19, 2010 08:35 AM #2
Lee Barroll
SWBC Mortgage - Brentwood, TN

Sounds like a loan officer talking if you ask me.  Seriously I like the fact that they acknowledged that you did in fact call them first. 

Feb 19, 2010 08:54 AM #3
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