A big glob of caulk

By
Home Inspector with Brian Persons Front Range Home Inspections

I inspected a house for a client about a year ago,now. The home was nice and no major issues. Three months later the client, a recently divorced mother,called to have me inspect another home. The financing fell through on the first deal.The 5 year old house was in decent shape with a few minor issues.A few weeks later, I get a call from the Realtor asking if I could look at the plumbing again and refer a plumber, because the contractor had been out three times to fix the leaking tub spigot ,that I had reported on,and kept charging the client for the calls. The client was stressed out to the point of tears.I arrived at the house and looked at the work and thought,boy they sure used a lot of caulk. I unscrewed the spigot and noticed that there was about a full tube of caulk that had been squirted in behind the spigot, but no teflon tape on the threads. I taped the threads and the problem was solved. I fixed a couple more of the minor issues and didn't have the heart to charge anything. I just told her if she wanted to she could mail me $20 for the gas and parts sometime,when things get better. Then I forgot all about it.

6 months later I get a thank you card with $20. She really did appreciate that little service. The Realtor had been refering me quite often. It all made me feel warm and fuzzy inside, like volunteer work does.

I guess if there is a point to this blog, it would be that sometimes the little things matter.

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2013 card

Comments (3)

Glenn Roberts
Retired - Seattle, WA

Little things matter the most. Things that people figure there is no way in the world anyone would do that for nothing seem to make the most lasting impression. Good job, and easy too.

Feb 20, 2010 12:30 AM
Norm Werner
Real Estate One - Milford, MI
Helping the first time and every time

Great job, Brian. It certainly never hurts to go that extra step or two and it often works out that it pays back many times over. You can never go wrong by doing the right thing. 

Feb 20, 2010 12:31 AM
Brian L. Nelson
AllTrade Home Inspection - Lake Tapps, WA
Seattle WA - Tacoma WA Home Inspector

Interesting Post! Good information! There's a lot of contractors and handymen out there these days that just don't care about their quality of work or haven't got a clue how to make a proper repair.

Feb 20, 2010 05:59 AM

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