Comcast Nightmare!

By
Real Estate Broker/Owner with Re/Max Today

While I specialize in selling houses in Pleasant Hill, CA, I am also proud to be in possession of a very positive attitude.  My glass IS half full, every cloud DOES have a silver lining, but this week Comcast has cast a dark cloud in my world and I don't like it.  What better place to rant and rave than Active Rain!

We had no interest in changing to digital voice until they sent a letter stating they would discontinue us as customer's unless we did and told us over the phone we would save $80 a month for a year for packaging phone/internet and cable all in one, so sign up we did!  A tech guy came out to turn all three phones at our house to digital and by the time he left we discovered our voice mail no longer worked on two phone lines: our personal and our business phone, and our third line, the fax, won't send faxes out anymore, and our main t.v. no longer got proper reception!  After many phone calls to customer service a Comcast employee came out, spent 2.5 hours here and got some things fixed, the next day another Comcast employee fixed the main t.v. and this is day four and my voice mail on the home phone still does not work and the fax machine still will not send faxes and the t.v. in the bedroom does not work as well as before this nightmare began.  Comcast has hired a lot of contract workers who get paid to run around and install those digital phone line modem's but in the process?  They can really, really mess you up, we found out!  I heard from one tech guys all his work is fixing things the contract workers mess up!

So today, I have to call Comcast yet again and proactively work to get my issues corrected.

 If I had to do it again, knowing what I know now?  I probably would have switched to AT&T.  Any comments out there from either Comcast or AT&T customers?

Norma Hawkins Flaskerud Remax CC Connection www.PleasantHillRealEstate.com

 

Comments (3)

Rich Jacobson
Fathom Realty West Sound - Poulsbo, WA
Your Kitsap County WA Real Estate Broker
In a business where clear communications are vital to our livelihood, situations like this are unacceptable. Call them, tell them you want all issues corrected immediately, or they can come and remove everything.
Jul 19, 2007 05:32 AM
Suzanne Stephens
Stephens Design - Battle Ground, WA
Real Estate Website Design

Norma, I'm sorry to hear of your problems with Comcast. We've used their services for the past two years and have been fairly well satisfied with them. When we moved into our home, we originally signed up with Qwest for phone service.Qwest suddenly disconnected our service after the post office failed to deliver all of our mail for two weeks, including a letter from Qwest telling us that according to Social Security, my husband was dead (news to both of us!).

Switching to Comcast digital voice was the fastest remedy. It's not perfect, but since both of us spend a lot of time on long distance business calls, it has been a great solution. Just last week I reported an on-going problem with dropped calls. They had a service person out to repair it the same day and gave us a free month's telephone service.

Overall, our service with Comcast here has been pretty good. I understand that with all the broadband providers, the level of service varies widely from location to location. From my personal experience with Qwest, however, I would say they are an exception: their service is terrible everywhere that I've lived!

Jul 19, 2007 05:43 AM
Chris Gempeler
Breckenridge Mountain Top Realtors - Breckenridge, CO
Mountain Top Realtors
We are havign troubble with comcast at my office too!  They messed up our network and now no one can print.
Jul 19, 2007 07:53 AM