Can You Have Compassion and Still Make a Commission?

Real Estate Agent with Exit Realty Results

I'm working on this REO Listing and the family has not moved out yet. 


They are supposed to recieve a check upon leaving the property clean & broom swept, but I cannot give it to them until they actually leave.

I know it's not "my problem" that they lost their home and all, but I couldn't help but to feel compassion for them because as of yesterday, they still didn't have a home for their family.  It kinda hurt when I had to explain to their 15 year old son that they gotta move out and why. ( The husband and wife don't speak English, so the son had to translate for me).  As I stood there, the 2 year old daughter smiled and looked at me with her big beautiful eyes, with not a care or concern in the world, while the 4 year old looked up at me in wonder.  I couldn't help but thinking to myself, this is a real family, that are really looking at being displaced within the next few days.  The mother wanted to know how much more time they could have, and they had honestly exhausted all of the extensions I could give. She looked tired, sad and depressessed and as a mother of two children myself, my heart went out to here and her family. 

 I know business is business and all, but at the same time, PEOPLE are PEOPLE. And here would BE no business to conduct if there were no people at the opposite ends of every transaction!

I was so moved with compassion, that I called a hispanic agent who I know is quite successful and explained the situation to him.  He said he had two properties that they might be able to get into and he called them right away.  After speaking with them he discovered that the husband had finally found someone that would rent to them, and that they would give me the keys by Saturday.  I was so happy for them.  I just really appreciate the fact that my colleauge was willing to immediately step in and make a help out in a situation that would turn out to be as profitable as his other ventures.

To me, and for me, this business is about HELPING people...real lives, real families to obtain real estate.  Everyone deserves a home and place to rest their head for their family whether they can afford a mortgage or not.  I believe when we have the right motives, we will reap the rewards as we grow as better people in this business.

You truly can have compassion and make a commission (AND a conscious!) when your heart is in the right place. 

God is truly the GREATEST!! 

Comments (15)

Monique Rice
Global Realty - Beverly Hills, CA
Dear Toya,
I've been in business since 1987 and I can't tell you how many times I used my commission to help others.  I'm in this life for the long haul and I'm constantly being blessed for it.  

God Bless!!
Jul 20, 2007 03:43 AM
Beth Bastian
Rosemont Financial Inc - Simi Valley, CA
Simi Valley Real Estate
Wow that is a great story, at least it had a good ending.  I don't think I could have handled it.
Jul 20, 2007 03:54 AM
Armando Rodriguez
Orlando Homes 4 Sale, Real Estate Broker-GRI
It's easy for most to be kind, generous and forgiving to our loved ones, the real test is when we do it to those we don't know and without any expectation of getting anything back. Something like what Jesus did.
Jul 20, 2007 09:14 AM
Toya Condelee
Exit Realty Results - Carson, CA

I'm looking forward to giving them this check tomorrow!!!!


Thank you all for your comments!!  I just  had to share this with yall cuz it moved my heart so!


Have a great weekend! 

Jul 20, 2007 09:04 PM
Karen Hurst
Rhode Island Waterfront!


I know exactly how you feel because I feel the same way. I cant help but feel for these people who are losing their homes for whatever reason. And the reasons are not always their fault. My last Cash for keys was a nice woman who had health issues and no health care. She left the place spotless. This business can be very sad for people with compassion, but there is usually some way that you can help out if you listen well. Good luck

Jul 23, 2007 02:18 PM
Robin Willis
eXp Realty - Tucson, AZ
CDPE, SRES, Associate Broker
How encouraging that you were able to find a way to help those people.  It sure makes a difference when you're face to face with the family.
Jul 26, 2007 11:32 AM
William Collins
ERA Queen City Realty - Scotch Plains, NJ
Property and Asset Management


Thanks for the pot. Dealing with those who are about to be or who have been foreclosed on is extremely difficult. However, it is important to always treat them with respect. Your going the extra mile is an example of the correct attitude!

Jul 26, 2007 09:59 PM
Endea Thibodeaux
Lanham, MD
Solar Energy Consultant, CDPE, CLHMS
It is good to know that there are Realtors with compassion and work with integrity and Christian values.
Jul 27, 2007 02:08 AM
Hugh Krone
Weichert Referral Associates - Hamburg, NJ
Realtor, Sussex County NJ
Toya, Iam reading all of your posts because you touch my heart . Finding a realtor like you would be a blessing to any client. People like you make me proud to call myself a christian
Jul 30, 2007 08:04 AM
Rich Kruse
Gryphon USA, Ltd. - Columbus, OH

Can you make money and have compassion?  Yes.  Will it drive you totally nuts if you do this for a long time?  Yes again.  This is just me.  I have been in the insolvancy business for over 12 years and have seen thousands of people loose property and businesses.  It is a bad thing, but if you think too much about it, it is going to get to you.

Jul 30, 2007 11:43 PM
Toya Condelee
Exit Realty Results - Carson, CA

Hugh: Praise God.  This is what the Lord wants to do....touch us Spirit to spirit.  He longs to use us to be His eyes, ears, hands, and voice!  Thank you for your kind words!

 May the blessing of God continually BE upon you!


Rich: I know what you're saying. I guess over time, a heart can become callous to certain things.  It's difficult when trying to keep a tender heart in dealing in such hard situations. This is where much prayer and cousel from the Lord to come in and help us "do what we have to do".

It may not be my fault they didn't pay their note, but  I can at least be a vessel for God to interceed for them on their behalf.

Thankx 4 commenting!

Aug 01, 2007 12:13 PM
Tracy Nicole Hamilton
Elk Grove, CA
Realtor - Elk Grove CA, Sacramento, CA
I have been told way too many times that I am to "SOFT" to be in this business.  I just ignore the foolishness and do what I know God has purposed for me to do and to be.
Aug 17, 2007 09:16 AM
Bill Nazur
First Lending Solutions - Riverside, CA


Compassion should be driving your commissions. This does not mean that you are soft, but rather understanding. I know that if the person is personally accountable for their situation, then they will do everything to help craft a solution, rather than just be part of a problem or become a victim.

I love hearing your story, even more so, because I grew up in Carson, and things were not always great. Keep being who you are, and doing what you do. The world will be a better place!

May others learn from your caring behavior......

Aug 17, 2007 10:56 AM
Diane Velikis
Coldwell & Banker Busch Real Estate - Luzerne, PA
Luzerne County Real Estate

What a great blog read! I was very moved! I was never faced with a situation like that before, and oh my..

To think of those children and see those faces... Bless you for being the caring christian you are..

Aug 17, 2007 11:27 AM
1~Judi Barrett
Integrity Real Estate Services 116 SE AVE N, Idabel, OK 74745 - Idabel, OK
BS Ed, Integrity Real Estate Services -IDABEL OK
It's about helping others. The rest of it takes care of itself!
Aug 21, 2007 03:23 PM