Conference Call Etiquette

Real Estate Agent with EXIT Realty Homeward Bound

There are certain things that people need to keep in mind when they are on a conference call.  Please keep in mind that you are on a conference call with a group of people.

  • Keep the background noise to a minimum.  Shuffling papers, barking dogs, yelling kids, typing on your laptop, etc.  All of these things can be heard by everyone else on the call.
  • Using a cell phone?... If you are in your car, be aware of the background noise.  A window that is down or even “cracked” to let some air in is amplified in your phone.  Even if your car is noisy (muffler, engine, etc) this can also cause background noise which can disrupt the call.
  • Don’t have a one-on-one conversation with someone.  If you need more information about the subject, call them when the conference call is over.  This is not the time for you to discuss particulars with another associate.
  • Please be on time.  When you sign into the call late it disrupts the conversation that is already in progress.  Most conference call programs will announce who you are and this disrupts the conversation in progress.
  • Be conscious of your “HOLD” button.  If you put the call on hold make sure that music doesn’t play.  Some office phone systems play music.  If you need to “MUTE” the call be sure to use the systems “MUTE” feature that comes with the service.
  • Be cautious with cordless phones.  If you are joining a conference call from a cordless phone make sure the phone does not have a lot of static background noise. Usually static background noise starts when you are about to get out of range of the phone base or if you get near another device that interferes with cordless phones such as some small electric appliances and answering machines
  • Eating - Never eat while you are on a conference call, who wants to hear chewing in their ear? If you must get a drink of water, put the call on mute so no one will have to hear the emitted sounds. This includes chewing gum.
  • Use Common sense...

Feel free to add any other things that might have disrupted a conference call that you were on.

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  1. Wallace S. Gibson, CPM 03/01/2010 01:59 AM
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Andrea Cameron
Ultima Real Estate - Cedar Park, TX

Hey Thomas,

I've also experienced problems when using my VOIP phone for conference calls versus a standard land line.  For some reason my VOIP line tends to get crossed quite a bit and this can cause me to miss important parts of the call. 

Thanks for the great tips!

Mar 01, 2010 02:03 AM #1
Jen Olson
First Weber Group Realtors - Marshfield, WI

Thomas-  I was just talking with another agent about this very thing this morning.  I think you have a great list.  I could add that if you have a coughing fit, another good reason to press mute.  We all fall ill, but I was on a conference call in which someone had a long bout of coughing and no one could hear much else.  Thanks for the manners reminder:)  Have a great day.

Mar 01, 2010 02:06 AM #2
Jody Lautenbach
Century 21 Premier Associates - Pella, IA

I think that anytime that we are on the phone we need to be aware of what is in the background - conference call - home phone or cell phone.

Mar 01, 2010 02:38 AM #3
Vic Steele
Vic Steele, Broker CA BRE 01349863 - Anaheim Hills, CA

Don't forget the Mute button!!  I think the best thing that can happen on a conference call is when everyone is honest with the noisemaker.

Mar 27, 2010 05:59 PM #4
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