When Is A Customer Request Really A Demand?

Property Manager with HomePointe Property Management, CRMC 00691121

One of our tenant's gave a notice to vacate recently.  They are required by law and the rental agreement to give at least a 30 day notice in writiing.  This tenant told us in writing that she would be moving in 35 days.

So, with 20 days to go on the notice, and we are now marketing the upcoming vacancy for rerental, the tenant contacts us and tells our property manager that her plans had slightly changed, and she wants to move her move out day by one day.  She will be out in 19 days and does not want to pay rent for the last day of her original notice.

Our property manager thought about this and informed the tenant that she could not alter the dates, she was within the 30 day notice period and the owner and we had planned her to be out in 20 days and that was not going to be changed.

The tenant had a fit.  She had given us 35 days and was now wanting only one day removed.  She was going to go to the internet and bad mouth our company and tell everyone she knew not to do business with us. 

I looked this situation over and thought that if I had gone to the tenant and told her that the owner's plans had changed and we needed her to stay an extra day and pay for it, she would have laughed a good one and told us no way.  But, when she asked for a day off, it was her right and her request (demand) should be granted.

We have agreed to contact our client and see what they want to do.  It is their property and will cost them about $50.00 to let the tenant go a day early. Have not heard back from the owner yet.

Giving away the owner's $50.00 would be nice, but not in our clients best interests.


Posted by

Robert A. Machado, CPM, MPM

HomePointe Property Management

Sacramento, Yolo, El Dorado, and Placer Counties

We manage residential and commercial property.

916-429-1205 x 105



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Rob D. Shepherd
Windermere/lane county - Florence, OR
Principal Broker GRI, SRES

When an applicant calls me an bad mouths where they have been, its a red flag that doesn't go un noticed.

Mar 01, 2010 07:41 AM #1
Michelle Francis
Tim Francis Realty LLC - Atlanta, GA
Realtor, Buckhead Atlanta Homes for Sale & Lease


That is almost comical that she wants to pay for one less day.   I love your "if the shoe was on the other foot" example, there's no way she would pay for the other day.  

BTW, we ask for 60 days notice here, and 60 days to market at the end of the lease period, so 30 seems like an exceptionally reasonable time frame to me.  

Good luck!  Michelle

Mar 01, 2010 08:29 AM #2
Richard Weeks
Dallas, TX
REALTOR®, Broker

Another example how actions of people never cease to amaze me.

Mar 01, 2010 09:13 AM #3
Yvette Chisholm
Long & Foster Real Estate, Inc. - Rockville, MD
Associate Broker - Rockville, MD 301-758-9500

What an interesting post.  I would go with what your contract says...if she revised on day 33 for 32 days...her right...but within 30, I think within your right.  I always read reviews and testimonials and assume a few of them are spiteful or crazy.

Mar 01, 2010 11:40 AM #4
Regina P. Brown
MBA Broker Consultants - Carlsbad, CA
M.B.A., Broker, Instructor

Robert, she changed her mind when there were less than 30 days left.  Stick to your guns!!  But get it rented out sooner if you can accomodate her, but if not, you've done your duty.

Regina P. Brown

Mar 02, 2010 03:25 AM #5
Jeremy Butts
Real Estate Entrepreneur - Louisville, KY

There's potential for your owner to bad-mouth management as well. Always best to stick with formal agreements. It's a good reminder that we should all be collecting (even requesting) good referrals/testimonials to show in person and publish online - just to counter the spoilers!

Mar 02, 2010 04:47 AM #6
Myrl Jeffcoat
GreatWest Realty - Sacramento, CA
Greater Sacramento Real Estate Agent

Robert - The good news is that the parties are only $50.00 apart. . .LOL    I would probably try to accommodate her demands, although a bit whacky.  But you are right to leave it as decision for the owner.

Mar 02, 2010 09:51 AM #7
Robert Machado
HomePointe Property Management, CRMC - Sacramento, CA
CPM MPM - Property Manager and Property Management


It is never the principal, always the money, even if only 50 cents.  Amazing.

Mar 02, 2010 04:05 PM #8
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Robert Machado

CPM MPM - Property Manager and Property Management
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