Special offer

Do You Recommend Sellers Be Home During Showings? Gary Keller Does

By
Services for Real Estate Pros with myREassistant.com
When I heard Gary Keller, author of the best-selling "Shift: How Top Real Estate Agents Tackle Tough Times" and owner of Keller Williams Realty, was going to be on "Good Morning America" last week, I was anxious to hear what he had to what he had to say about how people can sell in a buyer's market. I was not only surprised but shocked to hear Gary Keller recommend sellers be present during showings of their homes. During my 17 years as a licensed RealtorĀ®, common wisdom was for sellers NOT to be home and it leave the showings up to the professionals. An example of why a seller shouldn't be present is when I was showing a young Navy family with 2 young daughters houses. We went in one house with the sellers there. I started a conversation with the wife and asked why they were moving. She said, "We just had our second child and this house is too small for us." Needless to say, my family with 2 daughters didn't buy that house. What do you think? Has conventional wisdom changed? Has real estate changed this much in the few short years since I opened my real estate virtual assistant business?
Lenn Harley
Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate - Leesburg, VA
Real Estate Broker - Virginia & Maryland

You just made Keller's point.

If the sellers hadn't made that comment, you're buyers might have considered it at first and then found something better.

I love for sellers to be home.  Of course, I'm the buyer's agent.

 

Mar 01, 2010 08:50 AM
Dawn A Fabiszak
Private Label Realty ( Denver metro area, Colorado - Aurora, CO
The Dawn of a New Real Estate Experience!

Ruth Ann - I saw that too.  I was confused by what Gary actually said and what the other top brokers that were mentioned said.  The way the report was shown, Gary didn't actually say that, but the report makes it sound like he did.  Part of me is questioning that report.  Because in some of the subtext that I received from Keller Williams, it states, "Find out what 2 things Gary Keller says about selling homes in this market."  So, I don't really know if he said that or not.  Personally, I don't want my sellers present for showings.  They are more likely to put a foot in their own mouth.

Mar 01, 2010 08:53 AM
Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

I heard him say it, but I still totally disagree.  Sellers are too emotional and attached.

Mar 01, 2010 08:55 AM
Sally Morris
Greenwood Realty ( Greenwood SC ) - Greenwood, SC
SOLD IS NEVER HAVING TO SAY YOU'RE SORRY

I don't think it is a good idea either the one time it could help would pale in comparison to the multiple times it would backfire. Homeowners don't know what they might say innocently that would result in losing a sale.

Mar 01, 2010 09:02 AM
Karen Fiddler, Broker/Owner
Karen Parsons-Fiddler, Broker 949-510-2395 - Mission Viejo, CA
Orange County & Lake Arrowhead, CA (949)510-2395

I have never had a problem with the sellers being there....but I do prefer they not follow us around the house. I think it helps us if we are going to write an offer. If there is one offer from someone they have met, then we get a much better chance.

Mar 01, 2010 09:08 AM
Roger Johnson
Hickory, NC

I question if Gary Keller actually said that.  That flies in the face of practically ALL teachings on how to sell real estate, including his.  I maybe can see some merit in the listing agent being there, but again, I know from experience how uncomfortable most buyers get when ANYBODY else is there besides their agent, regardless of how "knowledgeable" they may be about the house.

"Nobody knows your house like you do."  That's what I'd be afraid of as the listing agent.  Nobody but the seller knows where little Boy Junior threw up when he ate too much candy that one time.  Nobody else knows how many times Fido peed on that floor over the years.  Nobody else knows that Daddy fixed the plumbing 15 times.  Or where Gramps passed away, or that the neighbor plays the bag pipes every evening in the summer.

Sellers tell some of the craziest things.  Most do NOT help the sale of the property.

Mar 01, 2010 10:12 AM
Betty Knowles
Southwest Missouri Realty - Springfield, MO
Ready to sell? Call Betty!

Gary Keller didn't say that, the lady speaking on ABC did.

Mar 01, 2010 11:19 AM
Retired from ActiveRain
Baker, OR

What are the arguments in favor of the seller being home during a showing versus the traditional wisdom?  There's usually too much emotion involved when sellers are present.

Mar 01, 2010 01:18 PM
Elizabeth Bolton
RE/MAX Destiny Real Estate Cambridge, MA - Cambridge, MA
Cambridge MA Realtor

Hi Ruth Ann ~ It's odd - when you watch the tape they don't attribute that little nugget to any particular agent. I think it's absurd advice - but good to know it was out there on a major channel so we can steer our sellers straight. 

Liz

Mar 01, 2010 01:33 PM
Lenn Harley
Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate - Leesburg, VA
Real Estate Broker - Virginia & Maryland

I for one have never understood the listing agents' instruction to seller to "pack the children and animals up and leave the house".  What a collossal inconvenience and for what??  Are they afraid that the seller will open their mouth???  Just advise them not to.

That said, the real reason for folks to leave their home when it's shown is to give the prospective buyers and their agents privacy and time to look carefully and feel comfortable in a home they're viewing. 

We, buyers and their buyers' agents are more apt to consider a home that the buyers can tour slowly and comment about without the seller standing there. 

Mar 01, 2010 09:30 PM
Roger Johnson
Hickory, NC

We, buyers and their buyers' agents are more apt to consider a home that the buyers can tour slowly and comment about without the seller standing there.

Which is why, Lenn, the listing agents should request that the sellers, "pack the children and animals up and leave the house."  :-)

Mar 03, 2010 12:36 AM
Tracy Santrock
Santrock Realty Group Inc. , - Cary, NC
Raleigh - Cary Broker

I have a seller that won't leave and every burers agent I've spoken to say it is a problem. Gues it just depends on the nature of the sellers.   

Mar 10, 2012 03:46 AM