Everyone Walks On Water

By
Real Estate Agent with Berkshire Hathaway

If you've ever interviewed realtors, you know that all of them leap tall buildings, walk on water, and heal the sick.

The vast majority of realtors are competent which, for what you pay in commission, you have a right to expect.  I would suggest, however, that you ought to get more than "competent".  When I got into this business 25 years ago, not having been happy with my realtor, I began with a clean slate:  if I were the client (which I had just been) what would I ideally want in a realtor?  Not bare minimum, not "what do other agents do", but rather what would be my wildest dream in an agent.  I resolved then and there to be that kind of agent.

As a result, a lot of the things I do for my clients have other agents' jaws on the ground; things such as getting up on a roof and repairing it when no one would spend the money, crawling under a house to repair a leaky copper pipe when the walk thru was the next day and no plumber was available, climbing on a 20' ladder to remove a satellite dish for an 88-year-old seller, selling the car of my clients' deceased mother because they lived out of town, re-grouting the kitchen tile so the house would show better, or painting extensive termite work so the house would be move-in ready.  I routinely do things like minor plumbing repairs, making doors close correctly, patching walls, sprinkler repair, shampooing carpets, painting, clearing drains, driving an elderly seller to her doctor appointment or to escrow to sign papers, etc.  These are all the types of things I do myself free of charge.  I don't just arrange to have someone else do it and you then have to pay, tho I do have people to make repairs and schedule the work when necessary. 

My favorite "Above and Beyond" was a number of years ago when my buyers were going to back out of a purchase, leaving the seller in desperate straits -- I bought the house for what my buyers were going to pay.  I can't guarantee that sort of thing, but it's indicative of my approach to the business:  I am not always trying to do the minimum so I can be off looking for new clients; I am appreciative of the clients I have, and want to do the things that, in their wildest dreams, the would want their agent to do.

My website:  www.DanaGraham4RE.com has a section called Testimonials.  Click on that for a selection of unsolicited letters I've received from clients.

My wife and sister (2 different people, thank you very much) remind me that I get so used to doing things no other agent would think of doing (let alone know how to do), and I get so used to my clients raving about me, that I forget how unusual my services are.  So you can thank them for this reminder.

close

This entry hasn't been re-blogged:

Re-Blogged By Re-Blogged At
Location:
California
Tags:
realtors
walk on water
doing extra

Post a Comment
Spam prevention
Spam prevention
Show All Comments
Rainmaker
706,175
Pat Champion
Coldwell Banker Camelot Realty - Mount Dora, FL
Call the "CHAMPION" for all your real estate needs

You go the extra mile for your customers and that is what will set you apart from other Realtor's. I too try go go the extra mile the customer's will remember you and send you more business because they are happy with your services.

Mar 04, 2010 03:57 AM #1
Post a Comment
Spam prevention
Show All Comments

What's the reason you're reporting this blog entry?

Are you sure you want to report this blog entry as spam?

Rainer
11,547

Dana Graham

DRE #00877973
Ask me a question
*
*
*
*
Spam prevention

Additional Information