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Equator Short Sale Platform

Services for Real Estate Pros with Through Altisource Solutions, Inc., an affiliate and nonexclusive service provider for EQUATOR® and Altisource®

Equator is the software platform over 58 Lenders and Servicers use to automate their various Default and Loss Mitigation strategies. One of the strategies Equator provides software to automate is Short Sale. This posting is to provide accurate and ongoing information about Equator’s Short Sale software solution. Most important to note is Equator is a Software provider and is not involved in nor makes any decisions on the actual Short Sale. We’re simply the software provider.

Our Short Sale platform is a software tool that Lenders/Banks use to communicate and work with Agents/Attorneys and/or Home Owners to assist them with the Short Sale process.

So who is Equator and what do we do?

Equator is a software company that has created a software website platform that helps banks and lenders automate the REO and Short Sale process. This software connects Lenders and Real Estate Agents just as ActiveRain is the software/website that connects all of us here.

With a Short Sale property on our website, we do not have any authority or ability to make decisions or even comment about it. Only the Servicers of that Loan can do that and they are the only ones with the ability to answer your Short Sale related questions.  


When to call Equator?

  • Questions about your login information or if you are locked out of the website.
  • Questions about how to use the software.

 When to call the Lender/Servicer?

  • Questions about Short Sale procedures, process, or status
  • Questions about individual loans

You can learn more about Equator at http://www.Equator.com.


Blair Ballin
Hunt Real Estate ERA - Phoenix, AZ

I think the negotiators and whoever else is using the system should be held to a higher level of responding. Why have the option of being able to email SVP or whoever, and they never respond? I liked the old way better and until this gets its kinks worked out is very frustrating.

Apr 18, 2010 03:13 AM
J Ramsey

Offer made in Equator December 4th 2009. Now April 27th and all we hear is another task another week. When will it be over????????? Cant believe the buyer is staying and not buying something else

Apr 27, 2010 11:35 AM
Los Morales


I'm actually a buyer about to start the Equator process with BofA.  My major concern is the private information requirement, in particular the first 5-digits and dob.  From what I understand reading this thread, its not the software but BofA requesting this information through Equator.  My question is, since I'm planning on paying cash for this property (if it goes through), why must I still have to put all this personal information in?  Can BofA do something behind the scenes based off of this information, e.g. pull credit?  If someone has your 5 digits, as well as your dob, name and address, it's not really hard to figure out the rest:  http://itmanagement.earthweb.com/secu/article.php/3828716/Social-Security-Numbers-Easy-to-Hack.htm

All of this personal information can be viewed by others using the Equator system related to the property and this scares me.  Plus after all of this, there is no guarantee that I'll even be chosen for the property.  If the social security/dob is used only to "id" a person in the system, will it be ok just to put in "fake" numbers for the ssn/dob.  If the bank is worried that I'm not legit, I have the cash to prove it.

Any advice would be appreciated.  Thanks!





May 12, 2010 04:00 PM

What does HELD mean?  What might a time frame be for a response from BOA after the contract has been negotiated? Thank you.

May 13, 2010 04:16 AM

What would cause all of your uploaded documents to disappear from your file? I was at the last step in the short sale process and checked one morning and mysteriously all of my uploaded documents were gone. The short sale department told me that this had happened many times and blamed it on a computer glitch. I had to upload everything again and start over with the process.

Aug 31, 2010 07:36 AM
Odalys Bekanich

I had a situation where we waited several months after the BPO was summitted and was getting no response, I called several times and was told that it was being "HELD" until the evaluation was complete.  I contacted the negotiator and she wasn't responding.   I finally got through to the negotiator who  said there was a glitch in the system and neither one of us was getting a task and it had stalled the process. It took several  calls to get the system on track.  I think responses need to be made in a timely manner.

Sep 30, 2010 05:49 AM

Can a counter offer be countered without an automatic denial on the file?

Sep 30, 2010 05:51 AM
Aida Pinto
Independent Real Estate Broker - Los Angeles, CA
Real Estate Broker (562) 884-6196

Have you worked out all your glitches....if that is possible.

The automated letters...I get a letter that says my offer was declined and that the seller can still do a short sale and then....I find out that the property was foreclosed on.....BOFA never sent the owner or me any communication that they were planning on foreclosing.  they said that foreclosure would be postponed while we were in "negotiations... 

May 24, 2011 10:57 AM

Can someone tell me which fields needs to be field up(required) for a short sale transaction to work on this Equator platform in dealing with Bank of America? I would appreciate it if anyone can email me on simonkaleb@gmail.com

Jun 26, 2011 03:12 AM
Andrew Lietzow
IaREIA | Iowa Landlord Association - Des Moines, IA
MBA-Exec Dir Iowa Real Estate Investors Association -

I'm in favor of REALTORS going on strike to NOT work for BofA as clerks without pay.  Seems to me this s/b a violation of Fair Labor laws.  I've also made a decision, after 2.5 years of working on Short Sales, to no longer actively pursue them.  I've found the typical borrower and the typical lender have NO CLUE how much work we go through to get these deals to close.   Sometimes, there are multiple liens that need to be negotiated off, and each of those consumes an inordinate amount of time, without a promise of any kind that the 1st will actually issue a SS approval. Too much time gets consumed.  My time is much more valuable than that.  Thus, I've decided to shut this portion of my business down.   I don't even want the listings, which may be suicide in this market, but ... I am going to shift my focus to other areas and I think I can make up the slack.  

So, I'll go back to working on the other 60% of the market where the value/mortgage ratio is not upside down.   Not as easy to find new leads, but there is a MUCH higher probability of closing the deal.  

It's a shame, because I had hoped to utilize the extensive knowledge I've gained over these years in order to duplicate, automate, then streamline the business into a VIABLE business model -- yielding a reasonable profit.  I was batting a 1000 for a while, but in the last 9 months, I've had SS's turned down only to have the bank put them back on the market for $30,000 LESS than the SS offer we had before them.   That's ludicrous!  

Anyhow, I've drawn the conclusion that this is not a reliable revenue stream, essentially a lousy business to be in.  It's like a gambling addiction; a bad habit which is hard to extinquish!  I'm therefore no longer pursuing new deals, as an agent (might do so as an investor, however, because there is still money to be made there).    The fruit was hanging so low from the tree that the deal making opportunities abounded, but when the lenders seem content to just punish the borrowers, and the borrowers are often SO ungrateful for all of the work we put into these for the little bit of commission the lenders will allow -- well, it's just not a viable element of my business any longer.   

Another time consuming, learning opportunity, yet my time on the planet is running too short!   I didn't get into this business to start working for the banks, for free!   

Jun 28, 2011 05:55 AM

What is the number that I call if I am having problems with using the software. I can't figure out how to download my documents into the system. I thought it was downloaded and now it's telling me I have to resubmit everything. Is there also a way to verify that the documents were recieved? Do you also have a telephone number that I could call in regards to this issue.


Thank you...

Jul 22, 2011 06:02 PM
Rich Ferretti

So far so good. I have 2 properties in the Equator System.

Not sure why Equator requests me to complete an update when the red Asterisk says if "Changed"

You have to input all the info again in order to complete the task...

Thank you...

Aug 07, 2011 12:56 AM
Brent Shaver

The most time wasting, frustrating thing I have ever been involved with. Common sense and logic are certainly not present in this process. Asset Managers / Negotiators do not respond, and then advise you that a deadline is hours away. I don't believe this collection of comments reflects a real cross section of real estate brokers. A very high percentage of the brokers I know are finished with BOA and the Equator system. I was assigned a Negotiator but could never get a response. After I refused to get off the phone one day until I got some information, I found out the Negotiator had been gone from BOA / AMS almost two months before she was assigned to me. I don't see how anybody has time to waste with this system.

Jan 09, 2012 01:45 PM
Through Altisource Solutions, Inc., an affiliate and nonexclusive service provider for EQUATOR® and Altisource® - Los Angeles, CA
Find Your Home Sweet Homes


Hello Brent, We are sorry to hear that your experience has been so frustrating! The entire Short Sale process is managed through the Equator software application; however, all decisions related to the Short Sale, such as Accepting Short Sale requests, Reviewing Offers, etc., are made by the Lender or Servicer. Any and all questions about the business aspects of the Short Sale process should be directed to your Lender or Servicer. Equator makes no decisions nor has any information on the status of the Short Sale process (including acceptance of an offer). If you have a question on the Short Sale process or status, call the Lender. If you have a question on how to use the software, call Equator. Often your experience with the Equator software system will be different depending on the Lender you are working with, or depending on the different asset managers, negotiators, etc that you are working with.  As you can see from the comments above, each user's experience is slightly different but are for the most part positive.  If you are having problems with getting a response from the Lender, I highly recomend sending a message through the system and CCing other users to make sure that everyone working on the property knows what is happening and there is a record of your attempts to contact them.  You can select multiple recipients in the message section by holding down the shift key and selecting each user you would like to send to.  I hope this helps and that you do give working through the Equator system another try.  Thanks!

Jan 10, 2012 06:19 AM
Teresa Hall-Gordley

I am doing my first short sale on Equator hoping that it has improved over time.  I started with the short sale wizard and after entering the loan information and Borrower I got duplicate loan number BUT it didn't tell me how to fix it.  The seller had another agent last year trying to do a short sale and they were unsuccessful so they switched agents so does that agent have the file?  How do I find out why there is a duplicate number??

Feb 16, 2012 01:44 PM
Through Altisource Solutions, Inc., an affiliate and nonexclusive service provider for EQUATOR® and Altisource® - Los Angeles, CA
Find Your Home Sweet Homes

Teresa I am going to forward this along to our support team and have them contact you.  They should be able to advise on how you should proceed....

Feb 17, 2012 12:47 AM

How do you go about finding Realtors with this particular platform training or experience? 

Mar 31, 2012 05:51 AM
Through Altisource Solutions, Inc., an affiliate and nonexclusive service provider for EQUATOR® and Altisource® - Los Angeles, CA
Find Your Home Sweet Homes

Hi Trisca,

The best way to identify Realtors who have been trained on the Equator Platform is to seek out those who are Equator Certified.   Equator's Agent Certification program provides Agents training on how to use the Equator Platform, as well as testing  to ensure understanding.   Another great way to find Agents with training would be to contact your Lender or Servicer and ask if they have any Agents in your area they would recommend.   Finally, try searching through ActiveRain.   Please let us know if you have any further questions.   Thanks!

Apr 02, 2012 02:44 AM
Joanne Misci

My short sale request has been in the 'equator system' for 60 days now. It is on the second mortgage with BOA. We are in danger of losing a cash sale. When I contact BOA, they are telling me there is a problem with the equator system and they have left messages for tech support to call back. This has been going on for 4 business days now, and we are at a critical point in this. Does is really take tech support 4 days to resolve a system problem and have there been upgrades recently to the system. I am being told what used to take 24/48 hours is now taking 3 to 5 days, and Equator is being blamed. I feel like BOA is giving us a run around.

May 15, 2012 04:40 AM
Through Altisource Solutions, Inc., an affiliate and nonexclusive service provider for EQUATOR® and Altisource® - Los Angeles, CA
Find Your Home Sweet Homes

Hello Joanne,

I am not aware of any current issues with the workstation, but it would be a good idea to have our technical support team take a look just to make sure. Can you please send me a message with your contact information so that I can have someone contact you?  Our support team should be able to assist.

May 16, 2012 02:18 AM