The Power of a Tweet

By
Real Estate Agent with Century 21 Beal, Inc College Station, Texas

Last week we started having problems with our tankless water heater.

It was leaking (slowly) but still heating water.

The company said that they would send parts.

They did send parts but not ALL the parts needed.

Husband called back.

"We will send the parts," they promised.

Two days, no part.

The water heater starts leaking big time.

We turn it off and only turn it on as needed.

Three days no part.

"The part is in the mail."

No part on Monday.

I am livid.

We call and ask for the tracking number.

The employee who had the tracking number was in "conference"

and would not call us back.  He did not call yesterday and did not call this morning.

When we called the company we just got recordings and no return calls.

I had had enough.

I called and left a message to the effect that if I did not hear from

them by the end of the day today I was going to TWEET it.

We got two phone calls, the tracking number and surprise, surprise

the package had not been put into the system for delivery until today

after assurances last week that it was on the way.

Oh, the power of the tweet!

 

Posted by

Brenda Harmon>Realtor>Century 21 Beal>College Station, Texas>Farm & Ranch>Probate>Estate>979-575-4663

Comments (8)

Robert Machado
HomePointe Property Management, CRMC - Sacramento, CA
CPM MPM - Property Manager and Property Management

I am curious what a tweet will do that scared the company. 

Mar 16, 2010 04:12 PM
Brenda Harmon
Century 21 Beal, Inc College Station, Texas - College Station, TX

Robert,

I was going to Tweet about the bad service I received from the company.

Haven't you heard about people tweeting and getting jobs?

Well, this is the reverse I guess.

Mar 16, 2010 04:15 PM
Tim Fry
USHUD.com - Annapolis, MD

Companies large and small are beginning to respect, if not fear, the power of social networking, blogging, and amateur video via YouTube. By way of example, Google "United Breaks Guitars" sometime.

Mar 16, 2010 04:28 PM
David Dee
RMX REALTY - Alhambra, CA
Real Estate - San Gabriel Valley (L.A.) & N. Orang
Brenda, the power of tweeting at work. ;D Looks like a good thing to get a response and effective too.
Mar 16, 2010 04:37 PM
Troy Pappas
Safe House Property Inspections - Virginia Beach, VA
Virginia Beach Home Inspector

Good for you. A little leverage in the customers corner is not a bad thing.

Mar 17, 2010 02:19 PM
Ryan Cha
RC Edwards Realty Dallas/Fort Worth, Texas - Dallas, TX
Broker

Too funny, and great story!  You must have a strong following or you put on a great bluff!

Mar 19, 2010 01:54 AM
Don Spera
CR Property Group, LLC - East York, PA
Serving York and Adams County, PA

I sincerely wish I had a better understanding on how to Tweet.  It must be my age or lack of technical experience and knowledge.  It all seems like a foreign language.  I want to learn all of this because this is the sign of the times.  I feel like the turtle in the race with the hare.  Eventually I will win.  Best wishes.

Mar 20, 2010 10:59 AM
Marcia Hawken
WILLIAM RAVEIS - Naples, FL
Naples Luxury Specialist

That is a very interesting story and a good example of how powerful a tweet can be.  Thanks for sharing.

Mar 24, 2010 03:53 AM