Last week we started having problems with our tankless water heater.
It was leaking (slowly) but still heating water.
The company said that they would send parts.
They did send parts but not ALL the parts needed.
Husband called back.
"We will send the parts," they promised.
Two days, no part.
The water heater starts leaking big time.
We turn it off and only turn it on as needed.
Three days no part.
"The part is in the mail."
No part on Monday.
I am livid.
We call and ask for the tracking number.
The employee who had the tracking number was in "conference"
and would not call us back. He did not call yesterday and did not call this morning.
When we called the company we just got recordings and no return calls.
I had had enough.
I called and left a message to the effect that if I did not hear from
them by the end of the day today I was going to TWEET it.
We got two phone calls, the tracking number and surprise, surprise
the package had not been put into the system for delivery until today
after assurances last week that it was on the way.
Oh, the power of the tweet!