Does working with my existing bank make the loan process smoother?
I've often had clients ask that same question over and over and my answer is always the same, No. Having worked with just about every single bank, I can tell you that if you think that you are going to get preferential treatment from your bank because you have an existing account or have had 1,2, 3 or more mortgages with them in the past, then you haven't read the news lately. With all of the recent bank mergers, acquisitions and transfers, we are really left with only a handful of large banks. Wells Fargo recently acquired Wachovia, Chase recently acquired Washington Mutual, and BofA recently absorbed Countrywide Home Loans, who at one point was the largest mortgage lender in the country. With all of the issues that come with merging the books and operations of two major banks, the customer is usually left out in the cold when it comes to getting the best interest rate on their home and timely service. Case in point, I recently had a client that had been a BofA customer for 35 years. He had paid off 2 mortgages during that time, without ever having been late a single time. When he decided to move from Idaho to Austin, he thought it only natural to get pre-approved by BofA before moving forward with his plans. He sold his home in Idaho, packed up his family in the travel trailer and expected to close on his new home the day after he arrived. Things didn't happen as planned. While making the drive to Austin, BofA notified him that he actually would not qualify for a loan because his "new" position with a new company in Austin differed from the one he had in Idaho. In reality the only thing different, was that instead of being the customer service manager, he was now the customer service director. What resulted of this whole situation? He and his family (6 people in total) ended up living in the travel trailer for 20 days, while BofA sorted everything out. Everyday, we were told that we would be able to close the next day, then the next and so on. In the end, BofA did make restitution to my clients in the form of paying for their temporary living expenses, waiving the loan origination fee and firing the loan officer that made the mistake during the pre-approval process. You may ask, why am I telling you this "horror" story? In order to let you know that when it comes to putting your life and the life of your family into somebody's hands, make sure that it is with somebody you can trust. I do have several mortgage lenders that I work with that cringe at hearing this story, that I would recommend any day over the large banks. Unfortunately, in the long term, your mortgage will probably end up in the hands of one of the large banks anyways, but that's a different story.
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