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Rankings Up, Traffic Down? Search Users are Getting Smarter

By
Services for Real Estate Pros with MyST Technology Partners

A real estate agent recently mentioned to me that even though he's still in the top of Google for common terms about his local real estate market, his traffic is down significantly. What would explain this? How could this be possible? All indications are that his market (a southwest US city) is growing rapidly and the number of new residents moving there is climbing faster than other cities.

One of the explanations that I’ve come to understand about search dynamics is that the general population of search engine users has changed significantly over the last 8 years – essentially consumers are now better conditioned and know how to use search engines and with greater efficiency. Many of us now know that to get better results in a search query we must use more focused terms and typically more terms.

Think about how you use Google versus someone who is less adept. Experienced search users have matured to be more efficient with search. Those of us that are search power users (i.e., anyone that has used Google for say, more than five years) don’t realize how efficient you really are. Furthermore, as advanced Internet users we [mistakenly] assume that less experienced Internet users continue to do things the way all newcomers to Internet search do things. This is simply not the case – almost all search users are traversing much the same learning curve that us more experienced users have followed – they are learning (with every query) that they can manipulate the results to get exactly what they want. The shift is ever so subtle – it’s almost impossible to detect, but it is there none-the-less.

Armed with the ability to find exactly what they want, is it possible that your target audience of searchers are simply skipping over your high ranking terms that aren't so specific and getting right to the information they want?

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Sharon Simms
Coastal Properties Group International - Christie's International - Saint Petersburg, FL
St. Petersburg FL - CRS CIPS CLHMS RSPS
Feedback from my clients and prospects indicates the same preference for the long tail rather than the short one. They tell me that they search for specific condo buildings, amenities, neighborhoods, even financing terms.
Oct 20, 2006 05:47 AM
Christine Adler
FindAHomeWithMe.com - Fort Lauderdale, FL
SE Palm Beach, Broward & NE Miami-Dade Counties FL
Could it just be that we are in a slower market and there are less buyers out there looking?
Oct 20, 2006 06:16 AM
Eddy Martinez
Nationwide Funding Group - Highland Park, CA
I feel that its due to the market slowdown
Oct 20, 2006 06:17 AM
Teri Isner
Keller Williams Realty at the Lakes - Orlando, FL
GRI, CRS, CIPS
Bill just got of a conference call with Ira about this very subject!  The searches as specific as they are make the internet a great tool but someone still needs to interpret the data and that is where we as agents need to focus on our value propositions, as well as keyword phrases.
Oct 20, 2006 07:47 AM
Eileen Landau
BAIRD & WARNER, NAPERVILLE - Naperville, IL
ABR, CRS, e-PRO

And, I'm guessing it's a combination of all things.

My numbers are down...but historically, in our market, this is a slower time.

However, when I check my stats I'm always amazed at what terms people search for. Some of them end up in my Adwords. Some don't.

But, I think that I try adding more long tailed adwords and see what happens.

Oct 20, 2006 07:52 AM
Robert D. Ashby
Cruise Planners of South Florida - Plantation, FL
Providing Personalized Travel
Very good information.  Time to reanalyze my keywords and add some lnger phrases.  Thanks for the info.
Oct 20, 2006 08:40 AM
Gerhard Ade
RSVP Real Estate - Seattle, WA
What sets me apart, will set you apart.
Ade HouseYes, there is a big difference in ways the power user and the novice search. For example, did you know that many people simply put their search term(s) in the URL address bar? 
Oct 20, 2006 10:22 AM
Bill French
MyST Technology Partners - Dillon, CO

Gerhard -

"...many people simply put their search term(s) in the URL address bar?"

Yes - I heard that some time ago, but I wish we could find out the percentage that do this. Given that [some] browsers are now smarter about passing those errant requests off to your default search engine, it's possible that some people have never done it any other way because it simply works if your system is configured to use that ability.

I also heard that a sizeable percentage of searchers now know how to use OR, AND, and NOT and the percentage is rising steadily. The only thing that explains why people are taking time to learn this stuff is a general dissatisfaction in the results returned when using simple keyphrases.

Do you get the sense that search results are getting better or worse? My sense is the quality of results being returned is falling - perhaps it's correlated with the number of pages indexed (10 billion or so?) so there's simply more crap we don't want to find. ;-) I'd like to hear how you all feel about this.

Oct 20, 2006 10:42 AM
Kathie Shandro
Denver Homes For Sale - Denver, CO
RE/MAX Leaders - Denver Real Estate

Thank you, Bill and everyone who has replied, for a great deal of "free" information.  I might have attended a 4-hour seminar and learned less than what you all have provided in a few brief minutes. 

For me, I'm with Tony Marriott. Time to hire an expert!

Oct 20, 2006 04:21 PM
Ryan Windsor
RE/MAX Crest Realty (Westside) - Vancouver, BC

Maybe it's content related. I work on my website frequently and believe that when I bring a full-time techy on board, my traffic will increase. In the meantime I'm learning with my visitors at the same time. Thank-you statcounter.com...

Oct 20, 2006 05:36 PM
Wallace Hobbs
Horsham, PA

Does anyone use pay per click and get great results from it?

Oct 21, 2006 03:27 AM
Ken Smith
Suburban House Hunters - Arlington Heights, IL
It's to bad one can never know for sure, but I know that I also rank for most long tail searches. So when my traffic drops it is across all types of terms, not just "city real estate". Actually "city real estate" doesn't (and never has) driven the majority of my traffic even with #1 positions.
Oct 21, 2006 03:54 AM
Eddy Martinez
Nationwide Funding Group - Highland Park, CA
I heard some bad things about the PPC, other realtorhave wrote about it
Oct 21, 2006 06:38 AM
Tracy Santrock
Santrock Realty Group Inc. , - Cary, NC
Raleigh - Cary Broker
Good point about SEO.  That's one of the reasons that I'm doing a lot of blogging on specific neighborhoods.  Folks are no longer searching for "Real Estate", they are  now searching for real estate in xyz town and abc neighborhood.
Oct 21, 2006 07:50 AM
Todd Murphy
Fitts Agency - Tuscaloosa, AL
We have experienced a slight downturn in traffice and we have a page rank of 5 with Google (not bad considering that MSN.com has a page rank of 7).  I agree with the others - more about the market than anything.
Oct 22, 2006 12:47 AM
Ken Smith
Suburban House Hunters - Arlington Heights, IL
"(not bad considering that MSN.com has a page rank of 7)" That didn't sound correct so I looked. They have a PR9.
Oct 23, 2006 09:17 AM
Anonymous
Derhyl Pruitt

Thanks for this information. I'm currently updating my site http://www.charlottehomes4professionals.com to better assist my clients.

Thanks,

Feb 18, 2008 03:01 AM
#25
Bill French
MyST Technology Partners - Dillon, CO

Derhyl:

Thanks for the comment. It's been almost two years since I wrote this post, and I just re-read all the comments. Thanks for reminding me I said this. ;-)

The data and approach is still as important as ever, and searchers continue to find better ways to put their hands on exactly what they want - thus reshaping the nature of search engine strategies ever so slightly every day.

I looked at your website - very colorful. I also took a glance at your blog. Between the two, you have managed to get Google to index 90 pages of content. To get lots of search referrals (especially from the long-tail of queries), you must have a lot of pages in the index. If your blog were really working the way it should, you should see many of your recent posts in this index. If your website were really tuned up, you'd see a web site grade of 60 or more - yours is about 26/100 at the moment - a really poor grade.

Suggestions...

  • Get a MyST Blogsite. Lots of problems will vanish and we'll send you a modest monthly bill. ;-)
  • If you can't afford the best influence platform available, get a free Wordpress blog - it will produce far better results than you're getting now.
  • Monitor your website with Web Site Grader - this free service will help you identify specific areas that need improvement.

Best of luck in 2008.

Feb 19, 2008 01:35 AM
Tom Davis
Harrington ERA,DE Homes For Sale, $$ Save $$ Buy Today ! - Dover, DE
FREE Delaware Homes Search!, $$ Save $$ - Find Homes! Delaware Realtor

I used the Pay per click and went through $500 in just 2 days and never even found where my google ad was located...next time i am calling google.   I did not experience a happy result.

 

Mar 08, 2008 02:16 PM
Bill French
MyST Technology Partners - Dillon, CO

Tom:

$500 in two days is a monthly budget of $7500. Spend a few hundred a month on a blogsite, build the content base for a year and then enjoy 2,000 new visitors a month. Cost: $500 a month. PPC equivalent value @ $1.60/click = $3,200.

PPC is not sustainable or strategic - you need to focus your energy on a long-term marketing strategy.

 

bf

Mar 09, 2008 01:25 AM