I educate my clients that if they want to try and get top dollar for their home they need to make some repairs and keep the home clean and show ready. One particular client is positively obsessed that her home be picture perfect.
On Thursday evening I received a call from a Realtor that wanted to show the home between 11:00 AM and 2:00 PM on Friday. When I asked if she could pin the time down it was as if I had asked her to predict the next major earthquake. I called my client and she assured me that she would find something to do for three hours and have the home ready. She got up early as she had to be at work at 8:00 AM, she worked until 11:00 AM, ran the vacuum, made the beds, and gathered all the laundry that was in her laundry room and threw it in the back of her car. She turned on all the lights and turned on her Scentsy candle warmer. The house is ready!
At about 1:30 she called me and said that she was outside the home and all the lights were still on, no one was there and did I know if they had been there. Knowing that Realtors sometimes forget to turn off the lights I suggested that perhaps they had been there and to go ahead and go home. When she went into the home she called and said she was sure they had not been through her home.
At 2:15 I called the Realtor and was told "we must have missed that one". Then she said that her clients "didn't like the area" it was "run down". I was amazed because it's mid to upper area, well kept homes and yards and the oldest home in there is only about seven years old. I suggested she was mistaken about where the home was, asked her to double check and call me back. Well, she did call and said that they were still in the city and did want to see the home; "will be there in 25 - 30 minutes".
Now it's about 2:30. I call my client and told her what had happened and that the people still wanted to see the home. I suggested she not leave until they got there but she was insistent that she should leave. She had some Easter shopping to do and so left her daughters home while she shopped with the instruction that they go next door if the Realtor showed up, she never did.
Now I ask you, would a phone call have been out of line to let me know that they (a) missed the house (b) didn't like the area so didn't go to the house (c) had no intention of going back to the house?
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