Don't Guess, Ask

Property Manager with HomePointe Property Management, CRMC 00691121

We have a standard operating procedure at HomePointe Property Management for new property managers.  That procedure is to not allow them to guess or make up answers to questions they have not before experienced within our company.

The way it works is this.  If they have not been trained to answer a question they have or that a client has asked, they are to find out the answer from a supervisor or the broker.  They are instructed to never guess or make up what they think is a logical answer.

I have told new property managers many times that their instincts do not work in this business.  There are too many variables, too many laws, too many people trying to cross the moat and get into our castle.  The way to stop the nonsense is to obtain the right answer from a more experienced person in the company.

That way no new person is creating company policy, they are following it.

Posted by

Robert A. Machado, CPM, MPM

HomePointe Property Management

Sacramento, Yolo, El Dorado, and Placer Counties

We manage residential and commercial property.

916-429-1205 x 105


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Charlie Ragonesi - Big Canoe, GA
Homes - Big Canoe, Jasper, North Georgia Pros

People hate to say they do not know . They think it makes them look stupid. But when wrong actions cause wrong events they usually look a lot dumber. I guess it is human nature not to admit you do not know something

Apr 03, 2010 09:43 AM #1
Elizabeth Weintraub Sacramento Realtor Top 1%
RE/MAX Gold - Sacramento, CA
Put 40 years of experience to work for you

There's nothing wrong with saying you don't know the answer to a question but you'll get the answer and get back to the person. There's a lot wrong with second-guessing the answer. If you have a real estate license, for example, you could lose it over something like that.

Apr 04, 2010 02:55 AM #2
Jeremy Butts
Real Estate Entrepreneur - Louisville, KY

Good sense to know the facts first in general, but particularly in business! It's amazing how many people are ready to bite the hand that feeds them - referring to owners and/or tenants in your business. You can never be too careful, so your point is well taken.

Best regards,
Jeremy Butts

Apr 04, 2010 05:43 AM #3
Myrl Jeffcoat
GreatWest Realty - Sacramento, CA
Greater Sacramento Real Estate Agent

Robert - I love your statement, "I have told new property managers many times that their instincts do not work in this business."  Excellent advice!  And as Elizabeth said in her comment, "There's nothing wrong with saying you don't know the answer to a question but you'll get the answer and get back to the person."  Almost none of us has all the answers, but generally we know someone who will have an answer to a specific question.

Apr 04, 2010 03:27 PM #4
Robert Machado
HomePointe Property Management, CRMC - Sacramento, CA
CPM MPM - Property Manager and Property Management

The idea of a master mind is to use all the minds in your sphere to get issues figured out.

Apr 05, 2010 04:29 AM #5
Georgie Hunter R(S) 58089
Hawai'i Life Real Estate Brokers - Haiku, HI
Maui Real Estate sales and lifestyle info

That's a very wise policy.  Sales agents would be wise to go by that rule too.

Apr 09, 2010 04:17 PM #6
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Robert Machado

CPM MPM - Property Manager and Property Management
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