Update on Progress of ActiveRain Server Issues

Services for Real Estate Pros with ActiveRain

We are balancing the line on our communication regarding timelines. We want to give you the most up to date information and everything we know, but we want to be cautious of giving projected completion dates. Traditionally the way we try to work is to make an announcement based on factual information. Projections are dicey, because if we miss them, we lose credibility.

However, on the flip side, if we don't give projections of where we are, people generally assume the worst. In this case we are going to err on the side of giving too much information and I'm going to relay to you the internal messaging that we are getting from our development team.

  1. Please be clear, your content is in no danger of being lost.
  2. The final phase of our capacity increase (site speed) will be coming on in the next couple of days.
  3. Until the capacity increase goes live we are taking measures to ensure that ActiveRain.com is most responsive.
  4. You are likely to have more issue performing functions while logged in than while not logged in. This is on purpose to make sure the search engines and consumers visiting the site are less likely to get error messages.
  5. A few things of which you should be aware:
  • activerain.com is now more responsive
  • E-mail notifications are generally unavailable (you can check your my home page for contact messages that have been sent)
  • Users may continue to post blog entries to groups and their personal blogs. Blog entries marked for publication to an Outside Blog will appear automatically when Outside Blogs have been restored.
  • Localism, comments, and Outside Blogs have been temporarily disabled to increase performance on ActiveRain.
  • Hit Router is generally inaccessible.
  • Member profile images may fail to appear; this issue will resolve itself over the next 24 hours.

(anyone with stock in the company that produces Tums should be very happy, as I have single handedly increased their sales substantially)

(Edited) Update as of Mid day Monday:

Good news:
* Commenting has been enabled
* All member profile images should be displayed
* Users can now sign up for accounts
* Tempest is now more responsive; you shouldn't experience proxy errors when moving to the next lead
* Tempest lead limits are functional

Bad news:
* Localism and Outside Blogs are still down while we work to resolve DNS and performance issues.
* Blank comments are unlikely to be restored
* E-mail notifications are still not functional
* Hit Router is still generally inaccessible



Posted by

Bob Stewart
ActiveRain Ambassador


 Make sure you check out the ActiveRain Facebook Page

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Re-Blogged 9 times:

Re-Blogged By Re-Blogged At
  1. Roy Kelley 05/03/2010 06:48 AM
  2. Lee & Pamela St. Peter 05/03/2010 07:27 AM
  3. Rebecca Gaujot, Realtor® 05/03/2010 08:15 AM
  4. Maureen Bray Portland OR Home Stager ~ Room Solutions Staging 05/03/2010 12:12 PM
  5. Kathy Clulow 05/03/2010 12:15 PM
  6. Brian Black 05/03/2010 01:49 PM
  7. Dana Devine 05/10/2010 04:05 AM
  8. Paul S. Henderson, REALTOR®, CRS 05/10/2010 07:11 AM
  9. Suzanne McLaughlin 05/10/2010 02:20 PM

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Halina Kraszewski
RE/MAX Suburban, Mount Prospect, Cook County, IL - Mount Prospect, IL

Bob: Thanks for the updates.

May 04, 2010 11:08 AM #155
Chris Alston
Chris Alston (Keller Williams Realty, Silicon Valley, California) - Campbell, CA
Silicon Valley, California

Thank you thank you thank you thank you thank you thank you...  working great today!

May 04, 2010 11:41 AM #156
Chris Alston
Chris Alston (Keller Williams Realty, Silicon Valley, California) - Campbell, CA
Silicon Valley, California

Thank you thank you thank you thank you thank you thank you...  working great today!

May 04, 2010 11:41 AM #157
Debe Maxwell, CRS
www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

Hi Bob!  Up and running and THRILLED that you guys have done just what you said you would--keep our posts and get us back to posting!  You ALL rock!  Thank you SO much for all you do!

OH, I tried to comment on the post with Kenan the other day and tried and tried but, I wanted to let you know that even with a pouty face, he is ADORABLE!

Thanks for the updates too!

Have a wonderful Wednesday...

May 04, 2010 03:18 PM #158
1~Judi Barrett
Integrity Real Estate Services 118 SE AVE N, Idabel, OK 74745 - Idabel, OK
BS Ed, Integrity Real Estate Services -IDABEL OK

You guys that made this happen are awesome and Active Rain Rocks!

May 04, 2010 03:39 PM #159
Ross Quintana
Real E Smarter - Spokane, WA
Real E Smarter Real Estate Coach - 509-362-1966

Bob, as usual I know you are working hard, thanks for your hard work, it is hard changing diapers on 180,000 crying babies :]

May 04, 2010 05:21 PM #160
Manny Gonzalez
Negotiable Realty LLC - Chicago, IL

Thanks, Bob!!  testing...testing!!!!

May 04, 2010 05:23 PM #161
Jirius Isaac
Isaac Real Estate &TriStar Mortgage - Kenmore, WA
Real Estate & loans in Kenmore, WA


Thanks for the work and the updates.  I am so glad I can finally make a comment and see it posted.  When I saw blanks, I just stopped commenting.  Looking forward to all working well soon.

May 04, 2010 05:26 PM #162
Susan Goulding
Crown Key Realty, Tracy & Mountain House Real Estate - Tracy, CA
Northern CA - Tracy & Mountain House Real Estate

Bob - you guys ROCK!  I can't thank you enough for not only the update, but the sleepless nights, the jars of TUMS consumed, and everything else all of you do.  Bottom line is the best part is that you CARE, you really really CARE.   (Almost Sally Field ish - when winning Academy Award for Norma Rae ---- "You like me, you really really like me!"


May 04, 2010 06:47 PM #163
Randy Prothero
eXp Realty - Mililani, HI
Hawaii REALTOR, (808) 384-5645

If you make the servers faster that will give the other members an advantage over my 2-finger typing style.

May 04, 2010 07:09 PM #164
Cheryl Johnson
Highland Park, CA

Looks like Outside Blogs are now beginning to function ..... (temporarily minus header and author images  :-) ) ... This is great!!  Good work!!

May 05, 2010 12:19 AM #165
Damon Gettier
Damon Gettier & Associates, REALTORS- Roanoke Va Short Sale Expert - Roanoke, VA
Broker/Owner ABRM, GRI, CDPE

Thanks for the update.  I will keep plugging along!

May 05, 2010 04:43 AM #166
Gene Riemenschneider
Home Point Real Estate - Brentwood, CA
Turning Houses into Homes

Thanks for the info.  Growing pains are just that.  AR has been most helpful and straightforward.

May 05, 2010 05:46 AM #167
Amy Jones Group
South East Valley - www.AmyJonesGroup.com - Chandler, AZ

So happy it's running lightning fast again.  Thanks for holding it all together...with or without the Tums.

May 05, 2010 05:06 PM #168
David Peterson
Synergy Staging ~ specializing in vacant home staging - Portland, OR
Home Stager Portland OR-Synergy Staging-Portland Oregon

Thanks for all your work.  I see that Outside Blogs are back up, but the headers and headshots aren't showing.  Any thoughts on this?

May 07, 2010 06:23 AM #169
. 4Terra Land Brokers .. 828-776-0779 Asheville NC
What's Most Important to YOU? Call(828)-776-0779

it is GOT TO BE amazing once it is fully functional and functioning...THX for keeping us all in the loop...and now I am going to go buy stock in "Tums" as you suggested =)

May 08, 2010 07:23 AM #170
Mike Saunders
Lanier Partners - Athens, GA

Bob - apparantly all outside blogs are not up and running. Any idea when they will all be enabled?

May 09, 2010 10:16 AM #171
Lisa Hill
Florida Property Experts - Daytona Beach, FL
Daytona Beach Real Estate

Just wanted to stop by and say AR is rockin! =D

And a quick question... now that the server issues are resolved, do we know when we'll be getting our 2500 points for the Life By Design blog challenge? =)

May 10, 2010 05:17 PM #172
Steven L. Smith
King of the House Home Inspection, Inc. - Bellingham, WA
Bellingham WA Home Inspector


What a difference a few weeks makes. The site is so hugely improved now.

May 15, 2010 03:16 AM #173
Chanda Barrick
Keller Williams Indy Metro Northeast - Indianapolis, IN
in referral

Hi Bob,

Just curious...Have the email notifications been restored?  I don't seem to receive notifications for anything anymore...

I tried searching around for and update, but couldn't find one..


May 18, 2010 12:01 AM #174
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Bob Stewart

ActiveRain Ambassador
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