NO SHOW SHOWINGS ..... NO CALL EITHER! ARGH!

I've had similar experiences, and it is very frustrating and very upsetting to the sellers who take time to clean up, make arrangements to head out for the showing, and take pride in their home.  Just the other day, an agent had called my client to show her home at 1 p.m.  My client called me at 2 p.m. to see if I had heard from the agent, which I had not.  My client called me back at 8 p.m. that evening and said that the agent had just called her to apologize, but that "his client had changed her mind about seeing the home."  My client was not at all happy about that.  However, we are expecting a contract tomorrow from someone else.

Once in a while, I will have a buyer not want to see the inside of a house when we drive up.  I always tell them that you can't always tell a book by it's cover and besides, the seller expects us to look at it.  I'm always amazed at how many times they really like the inside once we go in.  It's up to the Realtor to take control of the showings, and remember to treat others the way you would like to be treated.

It is very frustrating. I do understand that there are situations but make a CALL! How hard is that!

TOTOH, the home could be kept reasonably clean, put on a lock box and agents permitted to show with a call to the seller just to let them know that someone is coming.

When the seller make it hard to show by specificate appointment times, they invite disappointment. 

I don't excuse bad behavior on the part of buyers and buyer's agent, but I know from experience that when a seller has to have a narrow showing time, either touble will follow or, if I call and must have less than a 2-3 hour showing time, I just don't show.

 

Hi Beth,
Lenn is right on--showings work so much better if it can be done by lockbox so showing times do not have to be so limited to a time window.  As you know, often when showing property buyers spend more or less time at a property than agent expects and then the entire showing schedule is totally off.  

Having said that, it is common courtesy to call the listing agent when you decide to omit a property you had planned to show.  No shows without contact are a pet peeve of mine. 

Just experienced it. My property is vacant. Agent was given 3 days to show it. Their Buyer contacted me first by phone and email prior to showing telling me they are interested and they have an agent. GREAT! I told the agent what the commission was and they were unhappy. So, instead of showing the property, they previewed it and ripped the house apart to their clients. How do I know this? I emailed their clients for feedback directly! WHY? because they contacted me first and I did not hear from their agents....so.....

No Phone Call......Ripped the House apart because they did not like the commission.....(House was completely Rehabbed BTW)......welcome to the world of Real Estate! As a listing agent...I call the agent directly and ask why?. I get answers. There is no reason for it. If sellers are willing to leave the house for an hour...be willing to make a 2 second phone call to cancel. Rude.

Concerning the time constraints placed on showing a property. If your Buyer likes the house and wants to see it...what is your excuse to them for not showing it. "Well, they can only show it between 10 and 4....this is too inconvenient for me". Really? Call me...I will show it to them.

Beth An,

 I totally see where you and your seller are coming from.  I think this happens too much in this industry.  I have been both a victim and have not showed for an appointment but of course, I have called the other agent before they have contacted me.    It is just being professional and polite both to the seller and the listing agent.  Good Article.

 

 

I just search for this very topic.  I knew this must have happened to someone else besides me.  Just a couple of days ago I got stood up!  When I scheduled the showing I did it when it was easiest for the potential buyer.  She wanted the that day and time.  I was showing one of my listings that has two tenants.  I had to give them notice.  The buyer never showed up.  When I called her, she answered.   I asked if she would like to reschedule if she was interested.  What did I get?  Not an apology- oh no.  Attitude.  She was completely rude.  I told her that if she would like to see the home she would have to schedule the showing with a different Realtor.  With gas prices these day and the time away from my family and kids to go for nothing.  I am very disappointed and a little mad. 

Beth An,

 I know you wrote this in 2007, but times have not changed at all.

I am very disappointed to say that I feel it is an isolated Industry pitfall.  I put on events and classes for REALTORs and I can bank on a 40% no show.  Last week I had 84% No Show!  that is right the people RSVP'd and don't show, don't call, don't email.  It blows me away, no other industry would put up with that lack of consideration.  I had planned to do a blog on this, but never sat down to scribble it out.

These are all "business owners"  believe it?

A Former fellow Wisconsinite