Positive Real Estate in 50 Words or Less

Real Estate Agent with The Maranda Group at Koenig & Strey Real Living

Coping with the difficult client, a few rules I try to follow: Don't take people's behavior personally. LISTEN and then gently ask questions. Do not lose your cool or interrupt. STR: Stop, Think, Respond. Acknowledge their perspective. You can only change your responses to their behavior.  In the end, choose peace not conflict.

Vicky Amaro, REALtor

Koenig & Strey - The Schiller Office

Office: (630) 617-6060

Email: vamaro@koenigstrey.com




Comments (4)

Lise Howe
Keller Williams Capital Properties - Washington, DC
Assoc. Broker in DC, MD, VA and attorney in DC

Very good advice - sometimes it is hard to remember! but still good try and achieve! and when all else fails - just count to fifty!

May 09, 2010 03:08 PM
Nancy Timberlake
RE/MAX Shoreline - Portland, ME
REALTOR - Southern Maine

Thanks for these reminders!

May 09, 2010 03:11 PM
Robert Earl -The Earl of St Pete
St Pete LUXE Living Group - Saint Petersburg, FL
The Earl of St. Pete

STR. I had to read that term a few times to make sure that I had the right term.  No stop, drop and roll, but put it in gear and be conscious, not reactive.

May 09, 2010 03:13 PM
Nick T Pappas
Assoc. Broker/Broker ABR, CRS, SFR, e-Pro, @Homes Realty Group, @HomesBirmingham & Providence Property Mgmnt, LLC Hun... - Huntsville, AL
Madison & Huntsville Alabama Real Estate Resource

Vicky, I'm dealing with a difficult client right now who would because of their stress level given their situation would fly off the handle.  I understand their situation and don't take any of it personally.  I listen and try to offer advice, I do stand up for myself, but not in a combative way.  It's not personal just business.

May 09, 2010 03:59 PM