Coping with the difficult client, a few rules I try to follow: Don't take people's behavior personally. LISTEN and then gently ask questions. Do not lose your cool or interrupt. STR: Stop, Think, Respond. Acknowledge their perspective. You can only change your responses to their behavior. In the end, choose peace not conflict.
Vicky Amaro, REALtor
Koenig & Strey - The Schiller Office
Office: (630) 617-6060