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Steal My Mother's Day Gift -- Please!

Real Estate Agent with Coldwell Banker Residential

Friday was one of those "bad hair" days. I'm not talking rain frizzy or Linguini flat. I'm talking color, as in Fire Engine Red. Not the best color for a Realtor to wear on listing appointments, with sellers thinking "Evacuate!" while I attempt to explain current market conditions!

All week long, I'd pondered what to do. Did I have the guts to go back to the beauty salon I'd frequented only 120 hours before and ask for a re-do -- especially when a half-price coupon had been my total admission? 

The realization that Mother's Day was lurking around the corner forced me to take a stand. I headed towards the northwest corner of the busy Dominick's parking lot on Dundee and Buffalo Grove Road, all the while wondering if I was doing the right thing.  According to my 24-year-old daughter, complaining was "unclassy." What did that make me, I wondered. Hesitantly, I swung open the door to the Glamour Salon & Spa at 730 Buffalo Grove Road, meandered up to the front desk, and asked for the beautician who'd colored my hair.

A lovely, petite woman who identified herself as the owner smiled apologetically at me. The beautician had left for the evening. Could someone else help me, she asked. My words tumbled over each other as I shared how I'd been here twice before. Both times I'd lugged around a mane of dark red hair that made my pale complexion look drawn and haggard. Without baiting an eye, the owner gently guided me towards a hair stylist by the name of Galina. But I'm not paying over again, I protested. How will she get paid? I will pay her, said the owner. We want you to be happy.

Galina popped me in her chair. Everyone helps each other here, she said. A simple lightening of the red was all I requested. The stylist bent down and looked me in the eye. What do you really want, she asked. I'd love to be blonde again, I mumbled, but that would take too much of your time. That's fine, she said. We just want you to be happy.

First, Galina bleached my hair, adding baking soda into the mix so as not to damage my hair. Then she added light gold highlights -- no extra charge! Finally she re-colored my hair, warning me that some red might still be visible. Three and a half hours later, I emerged from her chair, a woman reborn. The red tinge to the blonde was way better than its predecessor.

How can I let other women know what a fabulous job you folks do, I asked. The owner smiled. Tell your friends Mother's Day will be extended to them for the whole month of May. Half-price on coloring, hair cuts, twenty percent of full set of acrylic or Gel Nails, and a Free Brow Wax with purchase of a manicure or pedicure.

So please -- steal my Mother's Day Gift! And go home happy. www.glamoursalonspa.net




Lori Liveston
Virtual Homes, Real Estate - Waltham, MA

Glad to hear they took care of you! 

May 13, 2010 04:09 PM
Andrea Swiedler
Berkshire Hathaway HomeServices New England Properties - New Milford, CT
Realtor, Southern Litchfield County CT

Jennie, good for you for going back! I love it! I had a real bad haircut, refused to go back, but it was my own fault for cheating on my hairdresser with one of those run in and butcher your hair places because I was too impatient. Silly me.

Glad to hear you are now sporting a beautiful head of hair!

May 13, 2010 04:10 PM
Mike Jones
SUNSTREET MORTGAGE, LLC (BK-0907366, NMLS 145171) - Tucson, AZ
Mike Jones NMLS 223495


Your post begs to be posted in the Group: It's all about them (ThemThem)

Mike in Tucson

May 13, 2010 04:11 PM
Lina Robertson
AMAX Real Estate - Springfield, MO
REALTOR® Serving Springfield, Nixa and Ozark, MO

Jennie - what a great story!  Sounds like the owners of this salon know how the golden rule of business, which is always make sure the customer leaves satisfied.  I hope you love your new hairdo!  And that you had a great Mother's Day!

May 13, 2010 04:12 PM
Ingrid Laine
Sun West Mortgage Company, Inc. - Virginia Beach, VA
Loan Officer


I like your character. Telling us that story not only shows your graciousness in working with a company that has made a mistake, but it also shows that you truly can forgive by referring them. 

I hope that the next time someone makes a mistake with me that I remember to treat them as well as you would.

Very "Dale Carnegie" of you!


May 13, 2010 04:20 PM
Kymberly Caldwell-Muniz
(909) 973-0410 - Fontana, CA
TCR Group Keller Williams Realty Rancho Cucamonga

When the beautician gave you lemons I am glad to see that you were able to receive a nice big glass of lemonade. So happy to hear that you were able to get the situation corrected and your Mother's Day went well. 

May 13, 2010 04:25 PM
Jennie Spallone
Coldwell Banker Residential - Arlington Heights, IL

Oh my gosh, you gals! I'm just so happy to have been able to drink that "lemonade" instead of continuing to do a "Woa with me!" gig. Thanks, Ingrid, for the lovely compliment, although -- can you believe it -- I never read Dale Carnegie even though he used to be a household name.

May 13, 2010 04:45 PM
Bob & Carolin Benjamin
Benjamin Realty LLC - Gold Canyon, AZ
East Phoenix Arizona Homes

This is a nice post -- glad you got help -- there is nothing worse than hair with the wrong color.....

May 13, 2010 06:25 PM