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I'm a KCM Auto Care Customer for Life!!!

By
Real Estate Agent with Beringer Realty

broken down carEarlier today I spent about an hour at KCM Auto Care in Urbana, IL. It’s the third time I’ve needed to take a car there for repairs, and it’s official: I love this place.

Let me explain that I’ve never previously felt comfortable taking my car to an auto repair shop. Part of it, I’m sure, has to do with the fact that I’m a female (and tend to feel a little outnumbered in such places). The other part is the simple fact that I know very little about car maintenance or design, and, therefore, feel very much in the position to be taken advantage of.

There have been a couple of times in the past when someone at another repair shop tried to sell me something I didn’t need…I know this because I called my dad to get his opinion on the matter before allowing them to make the repairs, and being the knowledgeable guy that he is, he was able to tell me if I was being fed a line of you-know-what.

Today I wasn’t charged a thing. That’s right. The guys at KCM spent an hour trying to figure out the problem before determining that another shop across the street having more advanced diagnostic equipment would be able to help me further (and by the way, this other shop, Ron’s, was equally wonderful) so they sent me over there with an apology that they couldn’t do more, and didn’t charge me a cent.

That’s just great customer service. And during my previous two visits, I felt just as well taken care of. I'm comfortable talking with them, they're never condescending in answering my questions, and I don't feel like I've ever paid more than what their service was worth...quite the opposite, in fact.

So, that’s my blog for today. I really just wanted to spread the word that I personally think KCM Auto Care in Urbana is AWESOME and I would recommend them to anyone without hesitation. Here's their website for you to reference the next time you need auto service: http://www.kcmautocare.com/

Thank you, KCM Auto Care! I’m so glad I found you!!!

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Shannon Lewis is a Realtor® and broker at Beringer Realty located in Urbana, Illinois. She and her partner, Debbie Hensleigh, help home buyers and sellers in Urbana, Champaign, Savoy, and many other surrounding communities.

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To contact Shannon with a question, for real estate assistance, or just to say "hey!":

call 217-552-8059, or email Shannon@HomeplaceAdvisors.com

Comments (3)

Kathryn Acciari
Central One Federal Credit Union - Shrewsbury, MA
Mortgage Loan Originator

Wow, wonderful story, Shannon.  How great it must be to have an auto shop you can trust.  Great post.

May 16, 2010 06:49 AM
Ed Bisquera
Ed Bisquera Digital Marketing Consultant SEO (971) 266-0226 - Portland, OR

Shannon, wow that's a great testimonial for a reputable auto dealer in your area! I'm glad to hear they're doing a good job and curious, as a female consumer, did you feel comforatable at both businesses?  It's obvious from your story you got great service, so I'm guessing you will continue to refer them, which is great kudos for them.

Incidentally, on an unrelated note, about SEO, I was doing research on "auto customer for life program" on Google and your Activerain post was listed in the Top 10! So that just goes to prove that agents that blog and especially use Activerain to blog and write favorable posts, have the ability to rank highly in many search terms they're not even focusing on! That's pretty cool too!

So you're helping yourself AND your favorite auto care/dealer in Champaign, IL KCM Auto Care in Urbana! Way to go!! :-)

Thanks for the post,

Ed

Jun 09, 2010 06:51 AM
Shannon Lewis
Beringer Realty - Champaign, IL
Realtor, Broker - Champaign-Urbana, IL

Ed, that is too cool!!! Thanks so much for sharing this with me! To answer your question, yes, I felt completely comfortable at both auto care companies and would recommend either one to other consumers.

And I agree, Active Rain is truly an amazing tool!!!

Jun 09, 2010 08:33 AM