Earlier today I spent about an hour at KCM Auto Care in Urbana, IL. It’s the third time I’ve needed to take a car there for repairs, and it’s official: I love this place.
Let me explain that I’ve never previously felt comfortable taking my car to an auto repair shop. Part of it, I’m sure, has to do with the fact that I’m a female (and tend to feel a little outnumbered in such places). The other part is the simple fact that I know very little about car maintenance or design, and, therefore, feel very much in the position to be taken advantage of.
There have been a couple of times in the past when someone at another repair shop tried to sell me something I didn’t need…I know this because I called my dad to get his opinion on the matter before allowing them to make the repairs, and being the knowledgeable guy that he is, he was able to tell me if I was being fed a line of you-know-what.
Today I wasn’t charged a thing. That’s right. The guys at KCM spent an hour trying to figure out the problem before determining that another shop across the street having more advanced diagnostic equipment would be able to help me further (and by the way, this other shop, Ron’s, was equally wonderful) so they sent me over there with an apology that they couldn’t do more, and didn’t charge me a cent.
That’s just great customer service. And during my previous two visits, I felt just as well taken care of. I'm comfortable talking with them, they're never condescending in answering my questions, and I don't feel like I've ever paid more than what their service was worth...quite the opposite, in fact.
So, that’s my blog for today. I really just wanted to spread the word that I personally think KCM Auto Care in Urbana is AWESOME and I would recommend them to anyone without hesitation. Here's their website for you to reference the next time you need auto service: http://www.kcmautocare.com/
Thank you, KCM Auto Care! I’m so glad I found you!!!
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