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Homecomings Financial Won't Talk to Me- Unless I Give Wrong Zip Code for Navarre Florida!

By
Real Estate Broker/Owner with Rulnick Realty, Inc.

Navarre Florida short sales

I've sold real estate in Navarre Florida a long time.  About 20 years to be exact.  So I should know what the Navarre zip code is- 32566.  Or so I thought.

I was calling Homecomings Financial on the status of one of my Navarre short sales.  Of course, I going through the usual ninth-degree, name, rank and serial number before they would give me any information. Finally, the rep asks for the property address.  I told her 9478 Parker Place, Navarre Florida 32566.  She says, "That's not the zip code we have".  First I wondered if I called the wrong bank, or had the wrong property.  No, I quickly scanned my file and it was right.

I said, "Ma'am, Navarre has one zip code and it is 32566".  Again, she repeated I was mistaken and she could not talk to me about the short sale.  OK, am I going nuts?  Maybe my listing wasn't in Navarre, or there was a new zip code I didn't know about.  I said, "Hold on, I'll verify the zip code on the internet."  Nope.  One zip code for Navarre, Florida.  Exasperated, I hung up and decided to do some digging.

I checked my physical file with payoff statement from Homecomings Financial. There it was. Their system had the Navarre Florida zip code wrong - 32568.  Done with the phone nonsense, I had my assistant call back.  She gave them the secret code- the wrong zip code, that is, and voila!  They would talk to her.  When she informed them they had the zip code wrong, they stated they would not change it unless my seller sent in a letter!  For some reason they could not check U.S. Postal Service themselves.

Just part of my zany short sale week, how was yours?

It's Wendy!

Wendy Rulnick, Broker, Rulnick Realty, Inc.

Call toll-free 1-877-ITS-WNDY (1-877-487-9639) or local 850-650-7883 ext 204

Email Wendy: itswendy@rulnickrealty.com

Navarre FL Real Estate

Navarre Short Sales & Pre Foreclosure Help.

Read Wendy's Navarre Real Estate Blog

Wendy is a short sale and pre-foreclosure specialist and has been featured in "Kiplinger Personal Finance Magazine" and "Florida Realtor Magazine". Call Wendy Rulnick, Broker/Owner,to list and sell your home or condo on the Emerald Coast of Florida in Walton, Okaloosa and Santa Rosa County-  Destin, Santa Rosa Beach, Fort Walton Beach, Niceville, Bluewater Bay, Navarre, Seagrove Beach, Watercolor, Sandestin, Seaside, Crestview, Rosemary Beach, Mary Esther, Shalimar, Eglin AFB, Hurlburt Field. 

 

Posted by

"It's Wendy... It's Sold!"

Wendy Rulnick, Broker/Owner Rulnick Realty, Inc.

Call Wendy Rulnick 1-850-259-0422

email itswendy@rulnickrealty.com

www.rulnickrealty.com property searches and community info

Wendy Rulnick helps real estate buyers and sellers on the Emerald Coast of Florida.

Rulnick Realty

 

Lenn Harley
Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate - Leesburg, VA
Real Estate Broker - Virginia & Maryland

O.K.  I'm paranoid.  The question is and is always, what does the tax record say and what did the seller enter on the Short Sale forms???

Mmmmmmm.

May 25, 2010 10:51 AM
sheryl knowles
Burien, WA

It has been my experience working with short sales that there are a lot of layers to go through before I can speak to an individual who can help . Then if some information is incorrect the conversation ends.  I really do not believe that it will get much better.  Most banks do not want to invest in the infrastructure of short sales.

May 25, 2010 10:57 AM
Wendy Rulnick
Rulnick Realty, Inc. - Destin, FL
"It's Wendy... It's Sold!"

Lenn - It's really funny, but Santa Rosa County Florida does not have zip codes on their website for each property.  I guess they "assume" everyone knows what they are!  As for seller forms, I am not sure, good question.

Sheryl - I think it also depends on how much of a "clerk" is on the other end.  I had certainly provided enough info so they could determine I was a valid third-party and what the property was:)

May 25, 2010 11:12 AM
William J. Archambault, Jr.
The Real Estate Investment Institute - Houston, TX

Wendy,

Enjoy the laugh! And, render un to Cesar.

Bill

May 25, 2010 12:50 PM
Melissa Zavala
Broadpoint Properties - Escondido, CA
Broker, Escondido Real Estate, San Diego County

This is just one for the books. I've also seen sellers names backwards (last name and then first name) and when you try to explain it, they will not talk to you. Funny.

May 25, 2010 02:42 PM
Kay Van Kampen
RE/MAX Broker, RE/MAX - Springfield, MO
Realtor®, Springfield Mo Real Estate

Never question the bank experts!  No matter what we try to explain, the more they believe they're right.  Hope you get thru to them soon.

May 25, 2010 02:58 PM
Jared Hokanson
Hokanson Realty & Jared Realty Group - Medford, OR
Your Home Sold, GUARANTEED!*

That is funny!  I love it when one person demands something as company policy, and another doesn't even ask for it and gives us all of the info we need.

May 25, 2010 03:49 PM
J. Philip Faranda
Howard Hanna Rand Realty - Yorktown Heights, NY
Associate Broker / Office Manager

Scary that such a stupid thing would hold a client's finances hostage. No wonder people hate banks. 

May 25, 2010 04:56 PM
Laura Giannotta
Keller Williams Realty - Atlantic Shore - Little Egg Harbor, NJ
Your Realtor Down the Shore!

That's one of the more humorous stories from your experiences!  It just goes to show, there's no arguing with the 'experts' from the bank! 

May 26, 2010 12:04 AM
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

And these are the people we trust our money and investments with?  Pretty scary as well as funny.

May 26, 2010 12:06 AM
Bill Gassett
RE/MAX Executive Realty - Hopkinton, MA
Metrowest Massachusetts Real Estate

It always makes you scratch your head about the people that get hired to do such meaningful tasks.

May 26, 2010 12:28 AM