Working Across The Miles To Help One In Need

By
Services for Real Estate Pros

 

I received a call today from a Century 21 office in Illinois, the name of the brokerage is Century 21 House Of Realty, the caller, Denise.

Denise asked me to bear with her and her strange tale, but she had a call from a lady in a near by hospital and was trying to assist her in her quest.

Apparently this lady was a customer of a Century 21 office here in Florida, more to the point near Port Orange, FL and her agents name was "John D.". This lady was really desperate to get a hold of "John D." Denise had done some searching and found our office and our John D, but we were not in Port Orange

I told Denise that while we are not in Port Orange, we are not that far and if our "John D." isn't her agent he sure would know who is as he lives in Port Orange and gave Denise John's cell number.

Well, sure enough, the lady calling from the hospital in IL was John's customer! Sold

Her and her son walked in our office last month to purchase a house which they closed on last week. She was driving down alone and was involved in a single car accident in which she broke her leg in two places. The car caught on fire and was totaled. 

Her son is currently traveling and can not be reached so who else could she call? Her Century 21 Real Estate Agent of course! Alas! She didn't know how to get a hold of him, so she did the next best thing and called a local office who in turn found us for her.

Denise, that was going above and beyond!

Thank you so much!

John has sent a message to our customers son to let him know what has happened to his mom. Also, now that John knows his customer will not be here to meet the moving van when it arrives, he will make sure to be there for her.

Hopefully she will not be far behind her belongings and soon will be in FL too.

 

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Ambassador
1,092,075
Celeste "SALLY" Cheeseman
Liberty Homes - Mililani, HI
(RA) AHWD CRS ePRO OAHU HAWAII REAL ESTATE
Glad she's okay!  And going above and beyond...another great tale!
Aug 07, 2007 08:07 AM #4
Rainer
132,170
Lysa Napolitano
Daytona Beach, FL
Sally, I knew you would like this one!
Aug 07, 2007 08:08 AM #5
Ambassador
535,281
Jason Sardi
Auto & Home & Life Insurance throughout North Carolina - Charlotte, NC
Your Agent for Life
That's a wonderful story Lysa, that's what it is all about.
Aug 07, 2007 08:48 AM #6
Rainer
78,554
Kim Murphy
Draper and Kramer - Lombard, IL
Mortgage Loans in DuPage, Kane, Cook, Lake, Will C

Lysa, NOW that is CUSTOMER SERVICE at its finest!  Glad she is ok after the accident!

Aug 07, 2007 10:05 AM #7
Rainer
132,170
Lysa Napolitano
Daytona Beach, FL

Jason, It sure is what it's all about!

Kim, me too! I wish Denise was part of AR!

Aug 07, 2007 11:25 AM #8
Rainmaker
218,087
Joan Mirantz
Homequest Real Estate - Concord, NH
Realtor, GRI, CBR, SRES - Concord New Hampshire
What a great Human Interest story!! Love it!!
Aug 07, 2007 03:02 PM #9
Rainmaker
291,029
Kathleen Lordbock
Keller Williams Realty Professionals - Baxter, MN
Keller Williams Realty Professionals
That was pretty cool - I bet that John D is her favorite agent now and she will recommend Century 21 to everyone.
Aug 07, 2007 03:28 PM #10
Rainer
132,170
Lysa Napolitano
Daytona Beach, FL

Joan, That it is! I had to tell about it as soon as it happened, we need more good stories like this :)

Kathleen, I sure hope so!

Aug 07, 2007 10:39 PM #11
Rainmaker
163,716
Suzanne Sands
Pavao Real Estate - Somerset, MA
Somerset MA Real Estate

Lysa,

What a very touching story! I am sooo impressed with John D. and Denise, going above and beyond the call of duty! :)

Aug 07, 2007 10:54 PM #12
Rainer
511,500
Jacqulyn Richey
Prominent Realty Group - Las Vegas, NV
Las Vegas Real Estate

A great story. Good realtors do care about their customers and here's the proof. -Charles

Aug 08, 2007 09:46 AM #13
Rainer
132,170
Lysa Napolitano
Daytona Beach, FL

Hi Suzanne, Our network is on the computer, but Denise did have to do some searching, it must have taken her some time for sure to find us. His customer had surgery this morning and her son is on his way to her now.

Charles, Yes you sure do! Apparently she couldn't remember a whole lot at the time of her accident, and her son has no cell phone (believe that?), but she could remember Century 21!

Aug 08, 2007 11:24 AM #14
Rainmaker
468,172
Midori Miller
Talk 2 Midori, LLC - Daytona Beach, FL
Online Marketing For Real Estate Professionals
Lysa-I thought that was so awesome.  I think the team work was incredible!  You go girl...you did your part too!
Aug 08, 2007 02:43 PM #15
Rainer
132,170
Lysa Napolitano
Daytona Beach, FL

Midori, Thanks, all I did was pass her on to John. I'm going to try to get this updated with more info in a new post today or tomorrow :)

Aug 09, 2007 02:53 AM #16
Rainmaker
338,542
Gary Bolen
McCall Realty - South Lake Tahoe, CA
CRS - Lake Tahoe Real Estate Information
Good story, and good show on your part. It's appreciated, and thanks again for commenting on something we recently did. We appreciate all of the Gypsy ju-ju we can get.
Aug 10, 2007 01:32 AM #17
Rainer
34,079
Anna Lukyanova
Century 21 Sundance Realty - Daytona Beach, FL
Great story indeed, Lysa
Aug 10, 2007 06:08 AM #18
Rainer
132,170
Lysa Napolitano
Daytona Beach, FL
Hi Gary, I stop by your blogs often, you just don't always see me ;). This is a great story and I plan on doing a follow up soon! Thank you so much!

Anna, Just makes you all warm and cozy inside :)
Aug 10, 2007 06:10 AM #19
Rainer
133,324
Boomer Jack Boardman & Carl McIntyre, the Codgers
Noted Curmudgeons - Saint Paul, MN

Lysa: Good old fashioned small-town kind of service! I think the world needs more of that!

Boomer 

Aug 14, 2007 11:01 AM #20
Rainer
132,170
Lysa Napolitano
Daytona Beach, FL
Boomer, Amen to that! Denise and Company have continued to keep in touch with us and our customer, I need to redo this blog with more of the events and facts. C21 House of Realty has a wonderful group of people working there!
Aug 14, 2007 11:08 AM #21
Rainer
1,235
Denise Graff
Century 21 House of Realty - Marion, IL

Lysa, It's Denise checking in.  I think by now Elvira is safely in her new Florida home.  Thanks for all the kind words. I was happy to help out.   I can't imagine what it would have been like to be in a strange town, let alone hospital, where you know absolutely no one.  Anyway, it was my small way of helping someone.  She is a delightful lady in spite of her unfortunate circumstance.

PS- all signed up on AR!

Aug 16, 2007 12:55 PM #22
Rainer
132,170
Lysa Napolitano
Daytona Beach, FL

Denise!! Welcome to Active Rain! I sure hope Elvira is here and comfortable, I've not heard from them yet. It's been so nice talking with you on the phone. Thank you so much for everything you did for her since I wrote this too. There is nothing small about what you did girl... You went way out of your way for them, that's huge!

We'll have to continue this story for everyone here and update them!

Aug 17, 2007 01:33 AM #23
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