I'm a builder and today I had something incredible happen. I built 5 homes in a high end subdivision in northwest Indiana and I had a total nightmare happen. I bought a window from my local supplier that I researched extensively and found nothing but positive on it, turns out that the windows permitted water through the seams. After $40,000 and many sleepless nights we found the problem and set about to totally take care of all of those involved. we replaced all of the windows that were bad and I kissed off ever having another customer from those that knew of the problem. Even though I did what I could to give my customer a good affordable product I felt like my name was ruined.
Today I bid a very nice home and the customer told my sales guy that he was good friends of one of those that I had replaced the windows for and one of the reasons that he called me was because he was told that I would stand behind anything no matter what it cost me. Before I heard that today I was sick because I thought I had lost an entire market of people that were associated with that subdivision. Sometimes it is very painful to do what is right but in the long haul when people know that you are a man of your word then things always seem to come back around to good things. I've always felt that it's never wrong to do the right thing no matter how much it hurts.
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