In the past 3 years as a REALTOR in the Saint John area, I've seen many Realtors that speak before they think! They usually let their ego do the talking and lose their client or opponent Realtor at the other end. Being a former Math & Science teacher, I learned this early, but make it a point to reinforce it daily!
I'm the quiet type and have an advantage, since I listen for fluctuations in their speaking (when on the phone) and read body language (when in person). I never let them realize this, I just let them talk, so I get even more information from them.
This blog is for many of the Realtors who have never really got their "Listening Skills" down. I will be discussing the very basics on listening skills to help them negotiate the next deal and come back with their clients needs & expectations.
1) It's far more important to be a good listener than a good talker, when negotiating!
- State your case clearing & concisely & then "shut up".
2) Silence is a great weapon!
- Talking more gives information to your opponent.
- Let the other side do the majority of the talking.
- Active listening gives you clues on what the other side really wants to accomplish.
** The party who talks the most makes the most concessions.
3) Listening skills have to be learned! (This is something you are Not born with.)
- Work on improving your listening skills daily, so you can master the art of negotiating.
a) Listen more by talking less.
b) Take notes.
c) Ask more constructive questions.
d) Don't interrupt your opponent.
e) Use more eye contact.
e) Use the RSVQ Formula:
1) Repeat what was said in your own words.
2) Summarize the main points & subpoints.
3) Verify that your heard the correct information.
4) Query, by getting more constructive questions in and to give you more info.
**** Good listening skills provide the foundation for effective negotiating!
Finally, I always remember these two phrases on negotiating:
"He who speaks 1st loses."
"The party who talks the most, gets the least."
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