A Home Seller Who Really Gets It...

By
Real Estate Broker/Owner with Crescent City Living LLC Licensed LA RE Commission

I’ve spent a lot of time writing here about selling New Orleans West Bank homes. How to get them ready, how to get them staged, how to price them right and how to be sure that, as a seller, you are appealing to the broadest home buying audience possible.

Couple Standing Outside Their House

Sometimes I feel like I’m talking to the wall, especially when I meet with home sellers who want a sign in their front yard right now, but they are no where near ready to go on the market and put their best foot forward.

Recently, one of my listings (which was perfectly prepared, by the way) had an issue with the air conditioner. While at the house, I realized that it just wasn’t cooling correctly. So, I let the owner know that it needed to be checked out. Within 2 days I had an email telling me that the repairs had been completed and everything was working properly. I responded to the owner, thanking her for taking care of the issue so quickly.

Here was her response:

Your job is to get it sold but it is my responsibility to make sure it is in the right condition to sell.

Ta da! The heavens opened, the sun shined down on me and I did a little happy dance because I have a home seller that gets it!! There is hope yet…

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Re-Blogged 1 time:

Re-Blogged By Re-Blogged At
  1. Leslie Ebersole 06/09/2010 05:39 PM
Topic:
Home Selling
Location:
Louisiana Orleans Parish New Orleans
Groups:
Realtors®
Louisiana Real Estate
Louisiana Lagniappe
Diary of a Realtor
Advice for Sellers
Tags:
preparing your home for sale
home selling tips

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Rainmaker
644,898
Susan Mangigian
RE/MAX Preferred, West Chester, PA, RS152252A - West Chester, PA
Chester & Delaware County Homes, Delaware and Ches

So nice when folks just want to do the right thing!  Woo hoo!

Jun 09, 2010 02:03 PM #2
Rainmaker
524,356
Kathryn Acciari
Century 21 Real Estate - Shrewsbury, MA
Brand Ambassador and Business Coach

Oh, what a dream of a client!  Congrats and good luck - your time with her will probably be short.

Jun 09, 2010 02:33 PM #3
Rainmaker
413,093
Lisa Heindel
Crescent City Living LLC - New Orleans, LA
New Orleans Real Estate Broker

LOL @ Lane..."throw ice in the ducts"...yeah, I've had a couple of those too.

Susan, it's wonderful!  That is the most direct I've ever had a seller be in taking responsibility for the condition of their home.

Jun 09, 2010 02:34 PM #4
Rainmaker
413,093
Lisa Heindel
Crescent City Living LLC - New Orleans, LA
New Orleans Real Estate Broker

Kathryn, she is a dream!  It's not often that we find clients that are so willing to work hard to make their home competitive.  Thanks for the good wishes.

Jun 09, 2010 02:35 PM #5
Rainmaker
427,439
Leslie Ebersole
Swanepoel T3 Group - Saint Charles, IL
I help brokers build businesses they love.

Wow, you have done a great job with this client. I'm duking it out with a seller right now who is in confrontational denial. After all the suggestions, the professional staging consultation, my personal work....they are not the seller "get's it". I'm glad that you have a seller that wants to sell and most likely will!

Jun 09, 2010 02:49 PM #6
Ambassador
912,507
Frank Rubi
Frank Rubi Real Estate, LLC - Metairie, LA
FrankRubiRealEstate.com

Lisa, you got to love those types of sellers. With that type of commitment the property wont last long.

Jun 09, 2010 03:11 PM #7
Rainmaker
325,047
Michelle Minch
Moving Mountains Design Home Staging, Pasadena, CA - Los Angeles, CA
Home Staging Los Angeles and Pasadena, CA

Lisa: A red letter day for you! Congratulations! Clients who are that on top of things are rare indeed.

Jun 09, 2010 04:24 PM #8
Rainmaker
413,093
Lisa Heindel
Crescent City Living LLC - New Orleans, LA
New Orleans Real Estate Broker

Leslie, believe it or not, she had a list of things to do when we first met - all based on my blog posts!  Amazing.

Frank, come to the West Bank and sell it for me :)

Michelle, definite a red letter day!  She's fantastic and so is the house.  Now...to find the right buyer...

Jun 09, 2010 05:42 PM #9
Rainmaker
388,619
John Walters
Frank Rubi Real Estate - Slidell, LA
Licensed in Louisiana

Lisa it's hard enough to sell anything in this market especially if the sellers won't do their part.

Jun 10, 2010 07:26 AM #10
Ambassador
699,779
Lee & Pamela St. Peter
Berkshire Hathaway HomeServices YSU Realty: (919) 645-2522 - Raleigh, NC
Making Connections to Success in Real Estate

Yeah Lisa!!  We tell our clients it's a price war and a beauty contest out there these days.  GET READY! Or don't play.  Period.  Now if there was a way to convince those sellers that think they should turn down the AC during the day since they aren't home to please don't do that?!?!?!?!?  If they only knew how buyers weren't taking the time to even look at their home because they were sweating to death!!!

Jun 10, 2010 08:22 AM #11
Rainmaker
317,467
Susan Brown
Keller Williams NE, Kingwood Texas (Humble & Atascocita too) - Kingwood, TX

Lisa - I do my best to make sure everything is really ready for the market debut!  And I have to say my sellers all get that part - I'm fortunate they do.

Jun 10, 2010 03:54 PM #12
Rainmaker
232,923
Vic Steele
Vic Steele, Broker CA BRE 01349863 - Anaheim Hills, CA
Broker/Consultant

I found this post on Leslie's reblog, but I had to come here and comment too.  This is well-written and makes a wonderful point.  Thank you for sharing your seller's positive attitude.

BTW - I know exactly what the happy dance looks like.  People who don't understand it, confuse it with the pee pee dance, but true practitioners know the difference, don't we Lisa?

Jun 10, 2010 05:13 PM #13
Rainer
106,469
Jeff Lorenzen
Keller Williams Park City Real Estate - Park City, UT - Park City, UT
Park City Real Estate

lol. May we all find more sellers like that!

Jun 10, 2010 05:44 PM #14
Rainmaker
109,355
Kim Darling
Keller Williams Westland Realty BRE# 01864461 - Fresno, CA
CRS,GRI, "Your Home Team" Fresno/Clovis Homes

Congrats, isn't it so much fun to work in this business when your expertise and experience are valued and listened to?  Love working with those kind of people, best of luck to you in getting a great offer for them!!! 

Cheers, Kim

Jun 11, 2010 09:05 AM #15
Rainmaker
413,093
Lisa Heindel
Crescent City Living LLC - New Orleans, LA
New Orleans Real Estate Broker

John, she is a perfect seller who took the time to make sure everything was ready for the market before we listed it.  She knows that there is a lot of competition out there!

Pamela, yep...that feeling of melting is not exactly conducive to house buying, is it?

Susan, every one of them?  Wow.  You are very, very good :)

Vic, LOL!!

Jeff, from your lips...

Kim, thank you!  My main criteria for clients is that they need to be fun.  If we aren't having fun, then something is wrong.

Jun 11, 2010 04:59 PM #16
Rainmaker
516,438
Russell Lewis
Realty Austin, Austin Texas Real Estate - Austin, TX
Broker,CLHMS,GRI

Hey there, I love this and it perfectly to the point! I also have a similar criteria regarding clients and the process as having at least a modicum of FUN!

Jun 12, 2010 07:20 AM #17
Rainmaker
229,831
Nathan Tutas
Tutas Towne Realty, Inc. - Davenport, FL
Your Central Florida Real Estate Expert

I'm glad I'm not the only one who does a happy dance. Although your probably looks better than mine. LOL. You are right, a seller or buyer who gets it can feel like a god-send. It is important to always educate the consumer about the best way forward, but it's really nice when they are great students of the game! Congrats.

Jun 12, 2010 08:03 AM #18
Rainmaker
413,093
Lisa Heindel
Crescent City Living LLC - New Orleans, LA
New Orleans Real Estate Broker

Russell, there are too many fun people to work with to spend time with those that just make you gnash your teeth!

Nathan, LOL!  I'm sure your happy dance is just right :)

Jun 12, 2010 06:34 PM #19
Rainmaker
678,889
William James Walton Sr.
WEICHERT, REALTORS® - Briotti Group - Waterbury, CT
Greater Waterbury Real Estate

Lisa, you just gotta love sellers like that!

I had a more difficult situation recently with one of my listings, someone had broken into the cellar door and, thank goodness, only removed one peice of copper piping..I called the owner as soon as I was aware of it, and he told me, he world replace the door and repair the piping...just that quickly, good as done. Whew!

Jun 26, 2010 04:50 PM #20
Rainmaker
413,093
Lisa Heindel
Crescent City Living LLC - New Orleans, LA
New Orleans Real Estate Broker

William, that means your seller gets it too!

Jun 29, 2010 12:35 PM #21
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Lisa Heindel

New Orleans Real Estate Broker
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