By Wendy Cole, Senior Editor, REALTOR® Magazine
For an upcoming magazine story in REALTOR® Magazine, we'd like to hear from broker-owners and managers about effective ways of dealing with disgruntled clients and customers. If you've managed to turn unhappy folks into raving fans we want to hear about it.
Have you set up a formal complaint processing system? How well has that worked out? Brokers, what have you taught your agents about how to cope with difficult clients and how not to torpedo their business relationships with them. Please e-mail Senior Editor Wendy Cole at mailto:w.cole@realtors.org with your insights and contact info or call 312-329-8484.
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