Recently I had a client who fired me and hired another agent. My initial reaction was hurt and wondering why? I didn't believe I had done anything wrong. I thought I was the best agent I could be. I continued working my business but I continued to ask myself why. I decided to survey my ex-client to find out the reason why they chose to fire me and hire another agent. The answer I was given was shocking. They told me that I was not customer-focused and that I was not attentive to their needs. They said the other agent was more attentive and focused on their needs. I on the other had thought I was the most customer-focused agent on the planet. Well, apparently not. I was not as customer-focused as I thought I was or as I needed to be for this client. Maybe I had gotten a little comfortable with my business that I was blind to their particular needs. Remember, each client is different and one client's need may not be the need of another. The outcome has made me evaluate myself and my actions. Whereas I assumed I was up on my game I was not. I have decided to step up my game and take my business to another level thanks to my ex-client. I've learned a valuable lesson to never get too comfortable in your business that you are not 100% focused on your client.