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IP PBX phone systems?!

By
Real Estate Agent with Keller Williams Realty Mid-Willamette

The good news: Our company, Keller Williams Realty Mid-Willamette is in the process of moving to a new home, and we have a clean slate with our new building to start from scratch with our phone system.

 

The bad: Having to make the decision for a new phone system.

 

 

After talking to no less than 10 vendors of phone systems, four had similar systems. Two companies recommended Allworx 24x, and two recommended going with an asterisk system. The other companies have recommended NEC, shoretel, traditional POTS system, and others. My biggest problem is believing what any of the sales reps have to say. Everyone has the best system for us, which just happens to be the one that they sell, of course. I feel like a buyer asking for a modest 3/1 house and being shown mansions on the other side of the state.

 

I'm asking for help from the Active Rain community. Have you installed an IP phone system? Does it work? Would you buy it again given the chance? Do you have any experiene with this, or do you know someone who does? We have 2 months until move in, so we need a decision quickly, and some guidance would be wonderful!

Wallace S. Gibson, CPM
Gibson Management Group, Ltd. - Charlottesville, VA
LandlordWhisperer

If you are going to have a "body" answer the phone, make sure they can transfer to agent's cel #s and if the system is automated, make sure the office "roster" is by agent FIRST name and not an obscure LAST name.  THEN train agents to provide their EXTENSION # if necessary on their voicemail messages.

Now, they won't ever receive a call back phone call from ME because I use the #8 button on my cel phone to return calls and if your main office # is called and your agent does not provide an extention #, I won't take the time to go through your roster....sorry.

Agents should be using their own cel #s when they know they are calling a cel #

Jul 18, 2010 11:33 PM
Phil Leng
Retired - Kirkland, WA
Phil Leng - Retired

Hi Shawn,

I am on the same quest, but for a growing team, not for an entire office.

You are right, it can be a daunting task to sort through everything.

Thanks for the post

Phil

Jul 06, 2011 02:48 AM
Greg Bloss (B)
Oceanfront Sotheby’s International Realty - Princeville, HI
Broker In Charge / Vice President

did either of you ever decide on new system? We are in need to update ours as well

Aug 20, 2013 01:10 PM