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10 Days of Pain for 1 Day of Closing.

Reblogger Lenn Harley
Real Estate Agent with Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate 303829;0225082372

OR, one can practice PULL advertising and operate a business model that SERVES and SOLVES THE CONSUMER'S PROBLEMS rather than PUSHING your services down their throat when YOU think that they need you, whether or not they do. 

OR, enjoy the pleasure of responding to requests for help and solving consumers' problems in at atmosphere of quality and meaningful communication and not

10 calls. . . .

10 days of . . . .

10 times 10 . . . . . .

Courtesy of Lenn Harley, Broker, Homefinders.com, 800-711-7988.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Original content by Matt Stigliano

A man in obvious pain.Excruciating Pain.

I have yet to meet a real estate agent that is willing to state, "I love lead generation."  It's the one thing we all seem to hate.  Whether we dislike the rejection, the awkward silence on the other end of the phone, or just feel uncomfortable intruding; we all go through periods where getting us to call and convert leads (for the record, I hate that word) is akin to having root canal surgery with a rusty spoon and no Novocaine.

In Chapter 8, "Social Media and Lead Conversion", of Ben Kinney's ebook Soci@l (which you can download for free at the RainCamp page on ActiveRain), Ben discusses his aptly titled 10 days of pain.  When I first read the book, I chuckled over the title of this and thought of how many times I sat in front of the phone about to call a new lead.  Picking up that phone is like lifting a few thousand pounds on that first call.  It's painful.  Every time though, as the conversation begins, I find myself thinking, "why was this so hard to do?"  Conversing with people is something I can do.  It seems picking up the phone is the hard part.  The actual act of lifting the receiver is where the pain is.

The 10 days of pain campaign that Ben Kinney has developed gave me three things to think about - 1) how am I at converting leads, 2) a funny way to describe it (a little humor makes everything slightly less painful), and 3) actionable steps that I can implement (often I find there's a lot of talk about how to convert, but not enough substance in the form of a simple how-to).  While I won't attempt to summarize the 10 days of pain here (you can read about it for yourself), I do think this is something I can personally implement.  One of my goals this year is to really buckle down and get the conversion part of the business a bit more refined.

How much are you willing to give?

Ten days sounds like a lot at first.  That's more than a week!  Immediately after reading the chapter, I thought about it for a few minutes.  Am I willing to through 10 days of pain to get one day of closing?  The answer is obvious?  Of course!  Ten days of pain beats thirty days of pain because I have not closed a transaction.  In my recent time away from real estate, I had the ability to truly look at my real estate business and analyze what I liked, what I didn't like, as well as what was working and what wasn't working.  I was able to step back and look at my business from a new angle - one which didn't require me to deal with the daily work of being an agent (it's easy to get distracted from the tough questions when you're working hard).

Once I compared the ten days of pain to one day of closing, I began to think of it in a different light.  Ten days suddenly seems a little easier to swallow.  We all want more closings, yet we all struggle to do the things necessary to get the leads turned to clients that will get us to those closings.  Tom Ferry and I have been building a plan for the year for myself (thanks to the free coaching calls I received via ActiveRain) and I can already see how implementing Ben Kinney's 10 days of pain will help me implement some of the work that Tom and I are discussing (more on that later).

Looks like I'll be experiencing a painful year and somehow, that's exactly what I want.

photo courtesy of Racchio

 

 

This blog post is a review of Soci@l: Attract Friends, Followers and Connections to Your Business. Soci@l is a free download written by Ben Kinney in conjunction with ActiveRain and Jay Papasan. In exchange for downloading the free copy of Soci@l and writing this review, I have a chance to win a free iPad and I'm getting 2000 ActiveRain points.

Download a free copy of Social here and find out how you can have a chance to win an iPad and be guaranteed 2000 ActiveRain points.

All content ©2008-2010 by Matt Stigliano unless otherwise noted.

 Matt Stigliano, Realtor® | (210) 646-HOME | www.RErockstar.com

"Your all access pass to San Antonio real estate."

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Comments(11)

Ed Silva, 203-206-0754
Mapleridge Realty, CT 203-206-0754 - Waterbury, CT
Central CT Real Estate Broker Serving all equally

Lenn, I'm not a fan of cold calls and never was. I have always been asked to supply information rather than asking how I can be of service. In real estate especially, people like their anonymity and prefer they call or email first. But when the market is tight an offer to make the search easier is sometimes appreciated and 95% of the time the agent that makes the call first is the agent that's used for the business.

Jun 25, 2010 09:30 AM
Lois Davies
Century 21 Birchwood Realty, Inc. - Cape Coral, FL
Cape Coral & SW Florida

Lenn, I feel your pain!  I never thought of the phone receiver being the issue but you are right; just the expectation of picking it up makes me run for the vitamins to pump up my energy level.

Jun 25, 2010 10:51 AM
Matt Stigliano
Kimberly Howell Properties (210) 646-HOME - San Antonio, TX

Just to be clear, my post has nothing to do with cold calling anyone.  I don't believe in cold calling.  This is about taking those requests from your various sources and contacting them.  Many people don't respond at first and I have found this to be true without the "10 days of pain."  The idea of the 10 days as I see it, is to make that contact and start that dialog that sometimes is harder to come by than it should be.  There's no ramming it down anyone's throats involved as far as I'm concerned.

Lenn - Thanks for re-blogging it.

Jun 25, 2010 11:24 AM
Lisa Ludlow Archer
Live Love Homes-Keller Williams, Charlotte, NC Ballantyne Area - Waxhaw, NC

Lenn:

Thanks for reblogging. I have read it twice now. I do love Ben Kinney. Have a great weekend.

Lisa

Jun 25, 2010 12:54 PM
Lou Ludwig
Ludwig & Associates - Boca Raton, FL
Designations Earned CRB, CRS, CIPS, GRI, SRES, TRC

Lenn

When the closing occurs what happen passes very quickly,

Good luck and success. 

Lou Ludwig 

Jun 25, 2010 01:25 PM
Jon Zolsky, Daytona Beach, FL
Daytona Condo Realty, 386-405-4408 - Daytona Beach, FL
Buy Daytona condos for heavenly good prices

Lenn,

Looks like there  is another 'challenge' going on right now. I just noticed that Soci@l I have already seen on other blogs, and that was not just a coincidence. Turned out I was right.

I am off to downloading

Jun 25, 2010 04:07 PM
Lenn Harley
Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate - Leesburg, VA
Real Estate Broker - Virginia & Maryland

Matt.  Many agents follow the same procedure of contacting past clients or customers.

I don't because, for some reason, my past clients or customers follow me.  I get mail from them regularly with questions or comments about this or that, updates on family matters, work, etc.

Love it.

Jun 25, 2010 11:27 PM
Evelyn Johnston
Friends & Neighbors Real Estate - Elkhart, IN
The People You Know, Like and Trust!

I like the thought of pull advertising too.  I kind of am in that mode but didn't know it had a name.  I am off to check out the group sales strategies/tactics.  Sounds interesting!

Jun 26, 2010 04:49 PM
Lenn Harley
Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate - Leesburg, VA
Real Estate Broker - Virginia & Maryland

Michael.  I can't make a judgement because I've never practiced that type of promotion, which I would definately characterize as "PUSH".  To me it just sounds like so much HARD WORK.

Evelyn.  If you figure it all out, let us know. 

 

Jun 26, 2010 11:14 PM
Matt Stigliano
Kimberly Howell Properties (210) 646-HOME - San Antonio, TX

Lenn - Past clients and customers following you in what we all strive to attain, that's a no brainer for sure.  How do you handle some who you don't know, never met, coming in through your IDX or company site - someone who doesn't know you from the agent across town?  How do you build that connection?  I agree with the idea that you need to build a relationship where the consumer wants to talk to you and connect with you, but how do you "break the ice" with someone 100% new?  I'm curious.

Jun 27, 2010 01:32 AM
Lenn Harley
Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate - Leesburg, VA
Real Estate Broker - Virginia & Maryland

Matt.  I don't break the ice.  The consumer does.  My Internet presence is vast.  If they are seeking help and run into me and if what they have read about me or my services, they contact me. 

My Internet presence has PULLED them in.  Since my advertising is quite targeted, it's rare that anyone contacting me isn't in the market for what we offer, good buyer's agency services.

 

Jun 27, 2010 07:12 AM