There's a sense of accomplishment as each one of these short sale transactions makes progress. There are quite a few emotions flying in the wind throughout this process and we surely feel for our clients as they go through the inner turmoil and frustrations that goes along with EVERY short sale. They did their best and had great credit but when it came time to move and sell their home they were.....stuck.
I keep reminding myself to not take things personal.
It's hard to decipher the client's feelings when there are written words through email or abrupt phone calls with harsh words included. Are they blaming me somehow? I keep asking myself, "Why am I the recipient of their frustrations?".
Because I am the closest one to them during this time that actually listens.
Listening to my client's needs will continue to be the best quality I have as a real estate agent. It's actually the best quality I have as a human being. It doesn't take much to care and to listen. Don't get me wrong, I am assertive and don't let anyone overstep my boundaries but I also understand that some people just need someone to listen. How else will I know what their needs are?
Come to think of it, every transaction is a stressful time for both home buyers and home sellers.
We are there to answer questions, guide them and direct them....
But most importantly....