David J. Winter / www.HomeSold123.com
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106 West Granada Ave Hershey, Pa 17033 |
Cell: 717-507-4150 |
•l Dedicated to customer service with more than 10 years of experience: Consistently achieved record-high customer satisfaction rankings and made improvements to the bottom line.
•l Respected by Co-Workers and Competitors and a Leader in customer satisfaction: Instills in the work environment a shared, enthusiastic commitment to customer service and is key driver of company goal attainment. I Lead by example and ensured the execution of all safety, security, quality and general operations policies.
Areas of Expertise
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•l Customer Service Management •l Complaint Handling & Resolution •l Operations Management |
•l Customer Satisfaction Enhancement •l •l Sales & Margin Improvement |
•l Teambuilding & Training •l Cost-Reduction Strategies •l Fulfillment |
Professional Experience
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Remax Realty Select |
11/2005 to Present |
Realtor
I Foster an environment in which clients enjoy high levels of service. I am motivated to ensure friendly and efficient transactions.
Selected Achievements:
•l Acknowledged by the Greater Harrisburg Association of Realtors Top 15% 2005-2009.
•l Member and Class Graduate Top Gun / #1 In Graduating Class of "Sweat Hogs" ( highly renowned real estate course).
•l Transformed my current operation that was posting 40,000.00 net to a 50% gain in profits within one year. Met or exceeded all sales targets despite increased competition.
•l Introduced to training programs that enhanced performance and helped build and motivate.
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Jack Gaughen ERA |
01/2002 to 11/2005 |
Realtor
I advanced to a point that I found myself in a glass ceiling situation. I found an opportunity in transferring my license to Remax. At Remax I found responsible positions which culminated in a self management role with a primary focus in full-service sales. I was also able to maintain high standards and comply with regulatory guidelines.
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GNC Vitamins |
03/2000 to 04/2004 |
Store Mgr
I advanced through increasingly responsible positions to a management role with a supervisory role in full-service sales. I Directed 15 employees and managed sales, inventory, merchandising and cost controls while maintaining high standards in safety and complied with regulatory guidelines.
Selected Achievements:
•l Transformed operation that was posting monthly losses to achieving a top 3 rank in the area. All 4 years I was there, the store met or exceeded all sales targets despite increased competition presented by the opening of 4 new local competitors.
•l Introduced training programs that enhanced employee performance and helped build a motivated workforce.
Education and Training
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CLARK COUNTY COMMUNITY COLLEGE - N.LAS VEGAS |
9/81 to 5/89 |
Concentration in business studies
Training: Completed numerous courses and seminars in customer service, sales strategies, inventory control, loss prevention, time management, leadership, and performance assessment.
"When the customer comes first, the customer will last" - Robert Half
Always Exceeding Customers Expectations

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