Quality Service, Every Day

Real Estate Agent with Buyer's Capital Real Estate

It's that time of year again I hit the road with family for the many family reunions I attend, but this year something was different. I am a college graduate with a degree in Hotel/Restaurant Management and oh boy, the level of service I have been getting in Michigan have been subpar.

At a Wendy's the "fast food" was terribly slow, and the workers outnumbered consumers 3 to 1. It took 20 minutes to complete an order that should have been ready in less than 3 minutes...

At an AW/KFC I waited for 30 minutes for food that should not have took that long to cook! And the only reason I ate there was because at the banquet held at a LARGE hotel served undercooked chicken! For all those who love med rare BEEF... I do too...but undercooked poultry is a BIG no-no!

With all that said, I had to reevaluate the service that I provide! When people call do I respond in a timely manner? Do I respond to emails quickly and efficiently? Am I providing a quality service to those I represent?


Over this long weekend for some, let us take the time to evaluate if we are being of service to those we are providing services to!


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Matt Grohe
RE/MAX Concepts - Des Moines, IA
Serving the metro since 2003

Matthew: great pitch for quality service. BTW in Asian they often eat raw chicken, not so popular here though.

Jul 03, 2010 04:48 PM #1
Patrick White
Home Driven Realty, Inc - Baldwin, NY
Driven to bring New Yorkers home

Good Morning Matthew,

Thanks for the post on the importance of providing excellent customer service. Have a great weekend.

Jul 03, 2010 11:25 PM #2
Margaret Rome Baltimore 410-530-2400
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Good reminder to reevaluate our service to others. Raw fish, raw beef...but not raw chicken...a definite no no!

Thanks for stopping by my post..the crab photos are there now.


Jul 05, 2010 08:28 AM #3
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Matthew Mitchell

New Haven Real Estate Agent
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