Recently an I received a call from a seller who was quite distraught over the fact someone had shown their cottage without them being notified. I had no one call so I asked how they knew it had been shown and they said the agent left his card. What disturbed them was the white dog hair all over their furniture. The seller is highly allergic and was upset I hadn't told the agent to not bring pets in the house. After assuring her I had no idea what had happened and took the phone number to call the agent and see who authorized him to access the home and would call her back.
As you might expect it took several calls and messages before I was able to reach him. He said he had called the office and the office girl gave him the code. I wanted to yell LIAR as I am a one man show. I am the office person, resident agent and Broker. After I told him this he recanted and had shown the cottage last fall so he still had the lockbox code. Yikes. When I asked him about allowing him to bring his dog into my listing he didn't see anything wrong with it as no one has ever complained before. This ended the conversation as I knew from there it had no where to go but bad.
Next call was to his Broker who was extremely apologetic and had no idea this had happened. I was prepared to get ugly but you could tell the Broker was sincerely sorry. We chatted for a few minutes about the what ifs and the Broker promised to handle the agent. I adopted a new policy where I now change lockbox codes monthly to eliminate the chance of that happening again. It really makes me question the training these agents receive to think this is ok behavior.
Do we really need someone telling us to not bring animals to showings or to remove your shoes in the winter? Do we need to be reminded when we set showings up they are not lifetime subscriptions to enter the home? Our profession is supposed to involve Professionals not rogue agents running at free will. This would be a good time to go over your office rules on showings and if you don't have any, it's time to make a list of showing etiquette rules. Best of luck in all you do and thanks for reading.