Showing Etiquette

By
Real Estate Agent with Lake and Lodge Realty LLC

Recently an I received a call from a seller who was quite distraught over the fact someone had shown their cottage without them being notified. I had no one call so I asked how they knew it had been shown and they said the agent left his card. What disturbed them was the white dog hair all over their furniture. The seller is highly allergic and was upset I hadn't told the agent to not bring pets in the house. After assuring her I had no idea what had happened and took the phone number to call the agent and see who authorized him to access the home and would call her back.

As you might expect it took several calls and messages before I was able to reach him. He said he had called the office and the office girl gave him the code. I wanted to yell LIAR as I am a one man show. I am the office person, resident agent and Broker. After I told him this he recanted and had shown the cottage last fall so he still had the lockbox code. Yikes. When I asked him about allowing him to bring his dog into my listing he didn't see anything wrong with it as no one has ever complained before. This ended the conversation as I knew from there it had no where to go but bad.

Next call was to his Broker who was extremely apologetic and had no idea this had happened. I was prepared to get ugly but you could tell the Broker was sincerely sorry. We chatted for a few minutes about the what ifs and the Broker promised to handle the agent. I adopted a new policy where I now change lockbox codes monthly to eliminate the chance of that happening again. It really makes me question the training these agents receive to think this is ok behavior.

Do we really need someone telling us to not bring animals to showings or to remove your shoes in the winter? Do we need to be reminded when we set showings up they are not lifetime subscriptions to enter the home? Our profession is supposed to involve Professionals not rogue agents running at free will. This would be a good time to go over your office rules on showings and if you don't have any, it's time to make a list of showing etiquette rules. Best of luck in all you do and thanks for reading.

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As always if you think the Big Rapids area is a place you would like to live give us a call (231) 796-5253 or check out either link below and we will help you find a house so the Big Rapids area can be your home too. Thanks for reading. 

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Randy Ostrander
Lake and Lodge Realty
107 N. Michigan Suite B
Big Rapids, MI 49307
(231) 796-5253
randyooo@yahoo.com

 

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Rainmaker
1,130,379
Paula McDonald ~ GRI
Beam & Branch Realty - Granbury, TX
Granbury, TX 936-203-0279

What an unbelievable story.  Hard to believe another agent would act so unprofessionally but sadly nothing surprises me anymore.  Glad you called the other Broker.

Jul 09, 2010 03:53 AM #1
Rainer
324,283
Don MacLean
New England Real Estate Center Inc. - Easton, MA
Realtor-Homes for Sale- Easton Mass

Protect whats your and the client.

Swing by the brokers house with your pet or kids and start playing in the yard

At midnight ,loudly

Enjoy the day

Jul 09, 2010 03:58 AM #2
Rainmaker
638,144
Maria Morton
Platinum Realty - Kansas City, MO
Kansas City Real Estate 816-560-3758

How rude! Not to mention unprofessional. Calling the agents' broker was a good way to go as this agent is in need of re-education.

Jul 09, 2010 04:02 AM #3
Rainmaker
708,642
Erika Rogers
Red Rock Real Estate ~ Southern Utah's Largest Independent Brokerage - Saint George, UT
St George Utah Real Estate & Relocation Specialist

Randy, I read a blog one time about customers asking to use the bathroom in an occupied home.  I gasped and just about choked.  Can't believe someone would even think this was acceptable.  Then to my horror, it happened to me!  Even after my thought provoking speech before we left the office about anyone needing to "go potty, or get a drink".  I'm sure the customer would be horrified if some stranger they didn't know asked to use their restroom!  Some people.......

Jul 09, 2010 04:03 AM #4
Rainer
12,457
Marilyn Kerr
Johnson Associates Real Estate Limited Brokerage - Erin, ON

- Unprofessional - yes !  - I wish I could say that I am surprised thouh.  There are a lot of simlar tactics going on in our area too.     Sadly - it reflects on all of us as professionals - but I think you handled it the best way.  Bringing a dog to a showing ......  unbelievable !   

Jul 09, 2010 04:08 AM #5
Rainer
72,353
Jody Lautenbach
Century 21 Premier Associates - Pella, IA

I've had the same experience - the agent acted offended that the homeowner didn't know her and had her child playing in the front yard.  Pushy and bold.

Jul 09, 2010 04:14 AM #6
Ambassador
780,102
Doug Rogers
Bayou Properties - Alexandria, LA
Your Alexandria Louisiana Agent

Without permission that agent was trespassing. How about a little jail time to go along with a suspended license?

Jul 09, 2010 05:27 AM #7
Rainmaker
190,802
Darren Revell
Keller Williams Realty Temecula Valley - Temecula, CA

Wow... so wrong on many levels.  Not cool... "I would like to show your property.  Okay, but my clients hate snakes, so please don't have any with you... "

Sounds silly, but where does it stop... Bringing a dog on a showing is really bad taste..

Jul 09, 2010 06:02 AM #8
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Randy Ostrander

Real Estate Broker, Serving Big Rapids and West Central MI
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