Lockbox Issues!!!

Real Estate Agent with Signature Group Real Estate Cottonwood Heights, Draper, Utah 6568237-SA00

So I was showing homes in Sandy Utah yesterday. I had everything all scheduled with the showing service, and the lady at the showing service says it was a supra electronic keybox, it also said it was an electronic keybox on our MLS system.

Well, we arrive at the Sandy home and I quickly realize that the keybox was a mechanical one, AND I DID NOT HAVE THE CODE FOR IT!!

So I call the showing service, and they didn't have a clue what happened, they tried calling the listing agent with no luck. I tried calling the listing agent about 10 times with no luck. THIS WAS RIDICULOUS! I was embarrassed in front of my clients because of another agent's screw up! We had to forget about that house and move onto the next.

So this brings up the question, have you ever had any similar experiences getting in to homes or even worse than this?

Sandy Utah Real Estate

Comments (7)

Anne Clark
Metro Referrals - Gainesville, VA

In our market we have two electronic type of boxes--Sentrilock and Supra.  Our area is served by three realtor associations and one of them is Supra, the other two, representing the majority are Sentrilock.  I remember one day seeing a listing that said it had Sentrilock, which I have access to.  Go there and it was actually a Supra.  A simple mistake when inputting the listing I'm sure, but made me feel like a fool.  Had to reschedule the showing for when the Listing Agent was.  Then again, maybe she did it on purposed because she did try to steal my buyer.

Jul 11, 2010 06:28 AM
Vickie McCartney
Maverick Realty - Owensboro, KY
Broker, Real Estate Agent Owensboro KY

Hi Kevin~  I have had this happen many times.  Things like this are all the more reasons for listing agents to answer their phones, or return calls quickly or else they should NOT take listings!

Jul 11, 2010 06:28 AM
Lorrie Semler, REALTOR® in the Dallas area. Call/text 972-416-3417
Texas Pride Realty Group Brokered by HomeSmart Stars - Addison, TX
Real Service. Real Results. Real Estate

I tried to show a listing that had a Supra lockbox but no key inside.  I called and left a message with the listing agent.  She never called back.

Jul 11, 2010 06:29 AM
Jean Hanley
Coldwell Banker Kivett Teeters - Hemet, CA
Specializing in Folks Who Want To Buy/Sell Homes

Yes Kevin.....all the time.  In our market, many of the REO agents do not even put the lockbox on the home, a service does it for them.  And half the time when you arrive to show the property, it is the very same scenario.  Cannot access lockbox, and agent cannot take your call.  Frustrating

Jul 11, 2010 06:29 AM
Colin Moody
HCo Properties - Durham, NC

We don't have electronic lock boxes in our area yet but our MLS is considering making them mandatory. But yes, after 8 years in the business I've had locks that wouldn't open even after verifying the combo with the listing agent. Locks that opened but no key found, key in lockbox wrong key. Lockbox missing from location entirely and much more.

Jul 11, 2010 06:29 AM
Kevin Henry
Henry Realty - Fort Wayne, IN

This is an Agent not caring. I go to the lake on weekends but my laptop and phone are always with me.

Jul 11, 2010 06:38 AM
Dee Mayers
Covina, CA
San Gabriel Valley, CA

Oh boy, do I?  For some reason locks are disappearing,  agents are posting warnings if keys are not returned there will be no negotiations until the thief, my word, put the keys back.  Locks have the wrong codes, some properties don't have electronic locks (in my area SUPRA), call the office for the code.  I did yesterday only to received a voice mail informing me the office is opened Monday-Friday.  Oh really!

About 2 months ago the client and I when to see a home only to discover the lock box opened but it was the wrong key to the property.  Got an apology later, but it was too late by then we had moved on.

Jul 11, 2010 11:08 AM