Community Update 4

By
Real Estate Technology with ActiveRain
Solicitations
I’ve received a few contacts from members who were contacted by tele-marketers. One member event told me the marketer referenced that someone working for ActiveRain had requested they call them. Please know that these calls are not condoned by anyone here working for AR. If you ever have a doubt please feel free to check with us.
For any marketers reaching you through ActiveRain please get as much information as you can. Name, phone number, the company they work for etc.
If you want please request to speak to a manager and inform them that the form of marketing is not welcomed with you or the community you belong to and put them in contact with me: 206-406-6849.
Please forward me their information with the subject, telemarketing on AR.
I am considering creating a group devoted to these reports so we can track trends and watch for improvement.
I am collecting information regarding other unwanted contacts as well.
Disciplinary Action
A member recently put up an anonymous post that was blatantly inappropriate. This post was directed at themselves however it was entirely inappropriate and caused myself and others to have to investigate.
This person has since apologized and owned up to their error. However their points were removed and their account will be disabled for a two week period.
Welcome
We were all new once right? New places take some time to get used to. Let’s be sure to welcome new members and offer them support. New members are likely to make mistakes so let’s go easy on them at first.
I’m responding here to a recent incident in which a newer member posted some cut and paste content and a reminder went up about the issue. The conversation in the comments while sometime enlightening, were often mean spirited. In this case I would guess that the frustration of content coming from plagiarizers network wide came off as directed at one individual.
I realize there is frustration about this issue with many, we do go through flagged posts as rapidly as we can.
Plagiarism and Cut & Paste
Just a reminder on policy here. For content that a person has permission to repost we only remove points. There is no policy preventing a member from posting content that they have permission to repost. I will remove points from such content when I see it or if it is flagged for me, however I am trying to get a way for this to be posted without points in the first place. Be sure to look out for the pointless post icon in the bottom left of the post to see that it did not receive points. That icon tells you that for whatever reason the post is not receiving points.
For plagiarized content, on the first instance we’ll remove the points and the posts. Following incidents receive anything from point deductions to permanent banning dependent upon the egregiousness of the error.
Please Comment
Please do not solicit comments on your posts, and don’t be afraid to request someone stop asking in turn.
What happens in members only stays in members only
Do not post a comment or a quip or anything from a post that is labeled associates, or members only. These comments are made privately and should not be opened up by anyone but the original commentor or post author.
And no it was a joke. Nobody owns any keywords.
Thanks,
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Rainmaker
197,736
Roberta Murphy
San Diego Previews Real Estate - Carlsbad, CA
Carlsbad Real Estate and Homes
Caleb: Bummer. I thought you really did have an aunt in Nigeria who had secreted away $240 milllion....
Aug 15, 2007 03:12 AM #35
Rainmaker
271,738
Christopher Walker
Mission Grove Realty Inc. - Hemet, CA
Local Broker and Realtor - Hemet & San Jacinto, CA
Thanks for the clarification Caleb. However, after such a huge response and tons of hate mail....I am considering the posibility of securing these words in mainland China. I will keep you posted.
Aug 15, 2007 03:20 AM #36
Rainmaker
271,738
Christopher Walker
Mission Grove Realty Inc. - Hemet, CA
Local Broker and Realtor - Hemet & San Jacinto, CA
MIKE: After much consideration, I have decided not to return your check. I have decided toinvest in in our operations in mainland China. I will make certain that your investment is spent well and will also apply it to your stake in the newly formed company.
Aug 15, 2007 03:24 AM #37
Rainer
116,814
Rich Schiffer
Swarthmore, PA
Referral Agent, e-PRO

Caleb, can you clarify what you mean by this:

  • "Please do not solicit comments on your posts, and don't be afraid to request someone stop asking in turn."

I have seen many posts (and written a quite a few) that request advice or input from fellow professionals, as well as posts that are intended to start a discussion.  Exactly what do you mean when you say "do not solicit comments" ?

Aug 15, 2007 03:54 AM #38
Rainmaker
595,531
Lisa Hill
Florida Property Experts - Daytona Beach, FL
Daytona Beach Real Estate
What do you mean, it was a joke? No joking is allowed! I want my own keywords too!  >=o)
Aug 15, 2007 04:45 AM #39
Rainer
70,376
Caleb Mardini
Bellevue, WA

Thank you everyone for your comments! 

Mary W. hopefully we can work on it.

Julie C. your email address is protected so that you cannot receive bulk mail unless someone comes directly to your contact form.  There should be no correlation with increased bulkmail unless you've published your email address where an email bot can pick it up.

I like you idea of the do not call list. I've put in a note about that in our suggestion box.

Thanks for sharing your experience Gary B.

Joan W.  Thanks for info I hope we can filter some of the junk.

Wayne M. we've had to keep in formation for some members that were banned for legal reasons, however, for the most part the information is removed.

Thanks Bob and Carolin.  If that is your preferred method then that's just fine. :)

No Ardell, no pillow punching here.  I have learned quite a bit about the things people do, positive and negative.

Bob C. yes I had a few members contact me about it, just wondering what was up.

Brad A. I enjoyed meeting you at SF Connect as well.  I learned a lot form our short interaction.

Jeff T. I don't know if you were joking or not so I'll answer it anyways :).  If Brad doesn't mind then I don't.  The web was founded on adapting code from others, the same is true in any medium.  Usually what is required is that the adapter creates a new take on the original idea.  Non web examples?  The Hardy Boys, Nancy Drew, Mrs. Polifax, and Murder She Wrote :).

Jim and Maria.  I'm glad to hear they are taking no for an answer.  That says something positive.  Thanks for sharing that.

Diane. you bring up a good point, check out where they received your information.

Maureen MC. Thanks for your thoughtful comment.  I suppose some people only know the hard sell.  I think this goes beyond Web 2.0 and is more about just being an effective sales person vs trying to force a customer to buy.  I wouldn't mind getting their names.

Margaret W. 
I'll place the "pointless post" icon on this post after I comment.  You're right I should show the demonstration.  Please remember "pointless" doesn't necessarily mean bad, it just means there were no points given for whatever reason.  

Sorry about that Roberta, but I'm not aware of any Aunt's of mine from Nigeria with $240 million that their trying to give away.

Christopher W. go for it.  There's money to be made in them words!

Rich Schiffer.  Thanks for asking.  What I mean is that there are incident's when members send out emails to people asking them to check out their posts.  For the most part this is fine, but some members have gone a bit overboard with it.  So I wrote that hoping some people would think about asking someone to read or comment on their post.

Aug 15, 2007 05:48 AM #40
Rainmaker
1,481,379
Maureen McCabe
HER Realtors - Columbus, OH
Columbus Ohio Real Estate

this is a technical question not a criticsm of AR I think...why can't ActiveRain have trackbacks?  That would in part help carry on conversations but alleviate the emails saying "come read my blog" and comment.   I know Maureen Francis had an entry long ago saying to tell people when you are talking about them behind their back (blogging about them.)  That's the only time I have emailed someone about an entry I have written.  I have gotten out of the habit of doing so because of some people asking for comments on all their entries.   I have experienced only one or two people who have habitually emailed looking for comments on their posts. Caleb wrote of the point in Community Upate 4:

  • "Please do not solicit comments on your posts, and don't be afraid to request someone stop asking in turn."

"Rich Schiffer.  Thanks for asking.  What I mean is that there are incident's when members send out emails to people asking them to check out their posts.  For the most part this is fine, but some members have gone a bit overboard with it.  So I wrote that hoping some people would think about asking someone to read or comment on their post."

So we can email people and ask them to read our posts but should think twice about it?  Waffle?

Kristal wrote at least once maybe more a long ago entry about searching ActiveRain for someone mentioning you.   Also using Google alerts to know when someone is talking about you.   I don't know that a lot of people are doing that as AR gets bigger. IMHO that's why trackbacks  or something like that would help. 

Aug 15, 2007 06:22 AM #41
Rainer
70,376
Caleb Mardini
Bellevue, WA

Waffle!  Yes i get accused of that a lot.  It's true I'm not hitting a hard line here, as I don't with most things, because there are many times when referring your blog to someone would be appropriate. No it's not a waffle.  The issue just isn't black and white.  Yeah think about it first.

However there are times when a member solicits comments with every post, or just too often.  Maureen, if you mentioned someone in your post then I'm sure they'd welcome you letting them know about it.  At the same time if you happened to know they'd be interested I could see you doing this.

Track backs would help, we were limiting external track backs because we've wanted to limit spam.  However internal ones would make sense.

Thank you.

Aug 15, 2007 08:35 AM #42
Rainer
116,814
Rich Schiffer
Swarthmore, PA
Referral Agent, e-PRO

I have also seen group administrators broadcast an email to members of their group, asking them to weigh in on a particular post.  I have had several posts come to my attention that way, that I would have otherwise missed.  I for one, see no problem with that.  You join a group to participate in the group dynamic.  Email from the group admin is part of that, isn't it?

There are a select few Rainers out ther whose opinions I so highly regard, that I might email individually, to ask for their opinion.  That happens very seldom, though, and only with people I have established a personal rapport with.

Aug 15, 2007 09:52 AM #43
Rainmaker
1,481,379
Maureen McCabe
HER Realtors - Columbus, OH
Columbus Ohio Real Estate

Waffle?  maybe I was thinking of breakfast foods....

I did not think of external trackbacks bringing in spam.

 

Aug 15, 2007 09:58 AM #44
Rainer
70,376
Caleb Mardini
Bellevue, WA

Rich, What a group does is a completely different story, because a member always has the option of opting out and leaving the group.  What I'm referring to is those one on one contacts.

I am only directing that at a small number of people.

Aug 15, 2007 11:50 AM #45
Rainer
78,309
Chuck Dellorto
Coldwell Banker - Serving INDIANA & ILLINOIS - Highland, IN
"Talk To Chuck"
I had one call from a telemarketer. I asked her how she received my information. She told me she found me on AR. I told her I am a member on AR to educate myself and not to seek out telemarketers.
Aug 15, 2007 03:10 PM #46
Rainer
147,934
Marc Blasi
Palm Beach Gardens, FL

Good update-

Now we just have to hope that Members READ it!

Aug 16, 2007 02:06 AM #47
Rainmaker
149,277
Gary Miljour
American Financial Network, Inc. NMLS#207208 - Southern Pines, NC
Mortgage Originator NMLS Licensed in AZ and NC

AR,

Thanks for this update.  I am a newer member and am still learning all the do's and don'ts. 

Aug 16, 2007 02:59 AM #48
Rainer
70,376
Caleb Mardini
Bellevue, WA
FYI, you can repost your own stuff.
Aug 16, 2007 05:49 AM #49
Rainer
22,226
Irene Potter
ZipRealty Residential Brokerage - Maple Valley, WA
Creating moving experiences in real estate

Caleb: I'm thinking as I read this that you may want to just create an email alias with forms instead of getting pelted with calls regarding the telemarketers. I don't get any for a while, then I get 3 or 5 and if my pattern is similar to other Rainers, you're going to get swamped.

Also, I had no idea that people are out there soliciting for comments-this never occurred to me and given the dismal state of comments I've had since being kidnapped by aliens, do you recommend bribery instead of emails? :-) (Yes, I'm joking)

Thanks as always-I am amazed that you can keep on top of this and still live a normal life.

Aug 16, 2007 11:16 AM #50
Rainer
70,376
Caleb Mardini
Bellevue, WA

Aliens?  Normal?  ;)

I would prefer messages sent through my contact form you are right Irene.  I don't mind trying the phone angle out for a bit however.

Sorry that was me....sigh 

Aug 16, 2007 11:26 AM #51
Ambassador
528,489
Tracy Santrock
Fonville Morisey/Santrock Realty Group, Inc. - Cary, NC
Raleigh - Cary Realtor/Broker In Charge
Thank you for the great post.  I really did like the joke about owning KEYWORDS!!!
Aug 27, 2007 11:05 PM #52
Ambassador
1,511,777
Renée Donohue~Home Photography
Savvy Home Pix - Allegan, MI
Western Michigan Real Estate Photographer

Thanks for this update Caleb!  Someone did call me to solicit something and said Mr Washburn was a reference and said I would be interested.  I did call Jonathan and left him a message at the time and never returned the telemarketer's phone call.

Thanks for explaining the "pointless post".   

Aug 28, 2007 03:11 AM #53
Ambassador
4,208,487
Jeff Dowler, CRS
eXp Realty of California - Carlsbad, CA
The Southern California Relocation Dude

I'm glad there is something about solicitations, as this is happening more often than it has in the past (I have had at least 5 emails in the last month). I will start getting the info or at least forwarding the emails.)

Jeff

Aug 29, 2007 04:06 PM #54
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