Your Client is a Dog.......

My client  is like a dog.......what the heck is she talking about ?  My clients are good, honest people......they trust me, and I am a Top Producing Agent, why would you call my Clients' Dogs?

Clients and Dogs all start off the same. We are the ones responsible for taking care of them.....the client is dependent on us for our expertise, our negotiating, and emotional support.

Puppies are like new clients.....they trust us....they depend on us.....

My Clients are like my dog...........this came to mind when I watched my 1 1/2 year old cockapoo grab his toy and want to play.  Every day he grabs a toy when he sees me, and wants attention.  More times than not I ignore him when I am working......now here is where he taught me a lesson.

For the past few weeks my dog, Mr. Boone, wouldn't come in when I called him at night.  He would just stand there and look at me. I would then go out and get him to come in.  Once I made the effort to go TO him, he would wag his tail, and come running. He wanted attention.......on his terms.......

New clients don't always know what to expect.  They call us, ask a lot of questions,  and want updates (my dog grabs a toy instead of the phone).  They might want to be there when their house is shown, or maybe they need help filling out all those contracts with all those words......Whatever it is , they want to know we are there for them.

My dog wants me to fill his water bowl, feed him, clean up the messes he makes, and play with him.

They both NEED us, and if we aren't there then they stop trying.......and we have to now make extra efforts to re-connect.

The Client might let the listing expire and go to another Agency....why...because of lack of communication. We may have thought we were meeting their needs, but obviously we weren't.

The Dog, they might stop trying to get your attention and instead develop other negative behaviors (this will get your attention), and they just might run away like your client IF they can find the hole in the fence (like a contract ending).

So you see, Your clients really are like dogs.......they want and need us to help them meet their needs, and give them some attention. This is important both before you sign them, during, and after........

It is the after that is important for both clients and dogs. 

By Kathy McGraw-CELLing Realty