I'll never understand people who are selling something with attitude. This little rant was inspired today at the Glenview Art Show, but it was building up for a blog post some time.
To all of you who are working at the front of the house, hospitality and tourism, sales reps, restaurant managers, people who have to interact with the customers: lose the attitude or the customers wallet may be gone.
I might look younger, I do have an accent, and I'm not from that country and stop guessing at the first interaction, I speak four languages but not the one you are greeting me with. I'm very likable and all the money is green.
If you have to spend more than 15 seconds with me you should be nice to me; if not, my wallet is going somewhere else. Not to forget that I love to share any of my dining, shopping, travel experiences. I'm very social.
It looks like many of the business or front end people are way too judgmental for no reason. Here is what happened today so I can go on with my rant. My wife was looking for a nice peace of a hand made jewelry and the lady screamed: "this is $30" my wife left the piece and the artist was without the sale. I am a really nice guy; at least this is what most of the people would tell me at the second encounter. I was a bit surprised since artists are usually hip and they do not have "the attitude". I should have the same reaction and say: "$30 for this piece of junk". We did not feel like the A-holes from the SNL skit.
Many times I think to my self: " hmmmmm this person should work in a cubicle, or somewhere far far away ... hidden"
In a famous rib place in Deerfield, IL I had a funny experience with the manager that it's worth mentioning. My wife and I were seated by the manager right above the wait stuff side station, where all the dirty dishes are. It would not be a problem if the that was the only table left. Let's say two tables had guest out of ten. The manager's answer was: "Do you wanna be seated somewhere in Wisconsin" I replayed to him: " We are going somewhere where they do not have the attitude. And yes, we left. I was so bothered by this situation that I even called the owner after. My last sentence to the owner was: " I did not call you for a freebie, but to let you know .... you get the point. Their ribs do not come with golden bones.
When you are with the customer think of him as your potential next boss or someone who has an endless wallet; at least for the first few minutes.
We can't buy everything with money. Kindness is the one thing, right?