Lose The Attitude My Wallet Is Leaving

By
Real Estate Agent with RE/MAX Villager 847-878-2588 475139208

I'll never understand people who are selling something with attitude. This little rant was inspired today at the Glenview Art Show, but it was building up for a blog post some time. 

To all of you who are working at the front of the house, hospitality and tourism, sales reps, restaurant managers, people who have to interact with the customers: lose the attitude or the customers wallet may be gone.

I might look younger, I do have an accent, and I'm not from that country and stop guessing at the first interaction, I speak four languages but not the one you are greeting me with. I'm very likable and all the money is green.

If you have to spend more than 15 seconds with me you should be nice to me; if not, my wallet is going somewhere else. Not to forget that I love to share any of my dining, shopping, travel experiences. I'm very social.

It looks like many of the business or front end people are way too judgmental for no reason. Here is what happened today so I can go on with my rant. My wife was looking for a nice peace of a hand made jewelry and the lady screamed: "this is $30"  my wife left the piece and the artist was without the sale. I am a really nice guy; at least this is what most of the people would tell me at the second encounter. I was a bit surprised since artists are usually hip and they do not have "the attitude". I should have the same reaction and say: "$30 for this piece of junk". We did not feel like the A-holes from the SNL skit.

Many times I think to my self: " hmmmmm this person should work in a cubicle, or somewhere far far away ... hidden"  

In a famous rib place in Deerfield, IL I had a funny experience with the manager that it's worth mentioning. My wife and I were seated by the manager right above the wait stuff side station, where all the dirty dishes are. It would not be a problem if the that was the only table left. Let's say two tables had guest out of ten. The manager's answer was: "Do you wanna be seated somewhere in Wisconsin"  I replayed to him: " We are going somewhere where they do not have the attitude. And yes, we left. I was so bothered by this situation that I even called the owner after. My last sentence to the owner was: " I did not call you for a freebie, but to let you know .... you get the point.  Their ribs do not come with golden bones.

When you are with the customer think of him as your potential next boss or someone who has an endless wallet; at least for the first few minutes.

We can't buy everything with money. Kindness is the one thing, right?

 

Comments (8)

Amanda Nicodemus
Spring Texas Keller Williams Professionals - Cypresswood - Spring, TX
Spring Texas Real Estate www.amandahomes.com

Treating people with kindness and respect go a long way! No matter what language they speak.

Jul 25, 2010 04:57 PM
Cara Marcelle Mancuso
Long Realty - Dove Mountain, Marana AZ - Tucson, AZ
Call a Marana neighbor, I'm THERE! LONG REALTY

Wonderful blog - eloquently said.  I don't like attitude or generalizations much myself.  Thanks so much for sharing your rant!  I hope we all listen.

Jul 25, 2010 04:58 PM
Jay Schmitt
Keller Williams Keystone Realty - Gettysburg, PA
Gettysburg Real Estate Agent

I never like dealing with sales people that make me feel like they are doing me a favor.

Jul 25, 2010 05:14 PM
Roger D. Mucci
Shaken...with a Twist 216.633.2092 - Euclid, OH
Lets shake things up at your home today!

People with attitude have no business being in the service industry.  On the other side of the coin, customers and guests should treat service people/sales people with respect...........I've seen it work both ways.

Jul 25, 2010 05:23 PM
Jack Smith
Laptops-battery.co.uk LTD Co - Manitou, NY

I never like dealing with sales people that make me feel like they are doing me a favor.

 

Me too/

Jul 25, 2010 09:38 PM
Richard Weeks
Dallas, TX
REALTOR®, Broker

How can people stay in business with attitudes like this.  In an economic time when most are watching what they spend, business owners should watch how they treat a potential customer.

Jul 26, 2010 01:19 AM
Zachary Kraus
Success Mortgage Partners - Lisle, IL

I agree. Too often customer service doesn't exist or to make matters worse service is outright rude.  It points out the absolutely difference between a job and a career.

Jul 26, 2010 05:04 AM
LaNita Cates
REMAX of Joliet - Joliet, IL

The attitudes people have are amazing. You would think they would be extra nice just for the business, but they aren't.

Jul 30, 2010 05:43 AM